Big Star Hyundai

Never answer the phone or call you back… always say something is wrong with your car😩when it was Ron Carter it was much better something is wrong with your car😩when it was Ron Carter it was much better More

My vehicle has been there since May 9, 2024. Customer service is awful. I haven't received any calls as far as the status of my vehicle. I have no idea what's going on because no one will return Customer service is awful. I haven't received any calls as far as the status of my vehicle. I have no idea what's going on because no one will return my phone calls. No ever Mr. Young! They have said I will take their loaner car out of the state. They have tried to get me to pick my car up without finishing the repairs. To bring it back when it's convenient for me. I just want my car repaired and they will never see me again. I've had to escalate this to Hyundai corporation. The management at this dealership need to be replaced with people that care about it's customers. More

Shady dealership gave my car back with 2 miles when it had a full tank had a full tank More

He was very nice. The team all helped out when answering questions. Good job guys The team all helped out when answering questions. Good job guys More

Staff was amazing an friendly. Very affectionate, even with credit not being perfect they made it happen , with not as much of a down payment nor a high car note. Very affectionate, even with credit not being perfect they made it happen , with not as much of a down payment nor a high car note. More

they are very friendly and it is apparent that they are all hard workers. They maintain great communication and are always very helpful. all hard workers. They maintain great communication and are always very helpful. More

Do not go here unless you want to get taken advantage of. I will never do business with this dealership ever again, and I will tell everyone I know the same. Salespeople used deceptive trade practices on I will never do business with this dealership ever again, and I will tell everyone I know the same. Salespeople used deceptive trade practices on multiple occasions, financing was unprofessional and most certainly dishonest, and the post sales communication has been absolutely nonexistent. I was at the dealership for almost 5 hours to buy a used car. In that time the porters lost one of the keys, they forgot to put gas in it and I was provided zero paperwork at the time of my leaving the dealership. It has been over 3 weeks and I still haven't received license plates or the inspection/registration sticker - and I have to call multiple times in order to get someone to respond to me. I emailed both Chris and Gabriel about my issues and neither chose to reply. I have purchased many cars in my life and this was by far the worst experience I've ever had. More

Very long process! Difficult to finally get them to reveal interest rate they were using. Wanted to leave multiple times because wait time was unreasonable. Salesman Difficult to finally get them to reveal interest rate they were using. Wanted to leave multiple times because wait time was unreasonable. Salesman, Moe, was very nice . Process seemed too difficult compared to other dealerships. Mandatory protection package was weird . I ended up buying after much negotiation to basically finally get advertised price. It was a miserable experience, but I like the truck and Moe was helpful. More

Great customer service, they kept up communication with me and kept me updated on my car. Very efficient me and kept me updated on my car. Very efficient More

They are by far the most corrupt shady dealership in Texas. Please read the whole review. They advertised the vehicle for $33000 for 2021 Tesla online. so I drove one hour to the dealership and asked th Texas. Please read the whole review. They advertised the vehicle for $33000 for 2021 Tesla online. so I drove one hour to the dealership and asked them to give the bill of sale. To my surprise, he quoted me the total drive out they showed me, was $47000 with vehicle price of $38000 and bunch of added on illegal fees. I was shocked. The brand new tesla is $41000. Anyways, the sales person said that he was NOT aware of any oneline price. This is what they do, They will advertise a lower price online and lure you to get to the dealership. when you get there, they will ignore the online price and give you the full retail price with bunch of illegal added on fees. I wanted to keep to $47000 bill of sale but he snatched it out of my hand and trashed it. Whenever you go to the dealership and ask them bill of sale, make sure you take a picture of the bill of sale and email the complain to: - Texas Motor Vehicle Department - Texas District Attorney Office - Better Business Beauru - All Vehicle Marketing websites dealer complaints section - Dealerrater.com - Facebook and all online social media. - Youtube - Google Review this is our duty to put a stop to this shady business. DO NOT DO BUSINESS WITH THEM AT ANY COST AND SPREAD THE WORD. AND REPORT AND EXPOSE THEM AS MUCH AS POSSIBLE. THEY ARE NOTHING BUT CROOKS. THEY GIVE OTHER HONEST DEALERSHIPS A BAD NAME. Please note: they will come up with a standard reply that there was a miscommunication and we will make it right. Don't fall for that, they did the same thing to one of my friend as well. SALES PERSON, SALES MANAGER, FINANCE MANAGER, GENERAL MANAGER ARE ALL PART OF THAT SCAM. SO DON'T EXPECT ANYTHING GOOD FROM THESE CROOKS. More