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Big Star Hyundai - Service Center

Friendswood, TX

4.3
268 Reviews

268 Reviews of Big Star Hyundai - Service Center

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February 21, 2024

Bryan was great! Very patient and made the process of getting my car fixed very easy! More

by alejandra.garcia0210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Feb 22, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 20, 2024

Juan has made me feel that his advise is always thoughtful and considerate. I respect him. More

by norm.liebling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 18, 2024

I love the service team here. Steffy is beyond helpful and makes me not feel bad about services I can’t afford and she’s super helpful with any questions I could have More

by kaylanbenz33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Whitely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 17, 2024

I called for appointment. Two things I wanted done. I was told no problem. After paying 100 dollars for a filter that was only 5 months old, I was told Auto Butler was offered More

by jimmybeaumont49@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Hyundai responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about your service experience. We understand how frustrating this must have been, and we sincerely apologize for any inconvenience. I would ask you to reach out to me directly so that we may investigate exacly what happened. Kohl Young, Service Director, kohly@bigstarhyundai.com

February 17, 2024

Big Star dealership is very customer friendly. They take the time inform of any issues that’s found without pressure to fix it right away. Waiting area was very clean with complimentary drinks a More

by iamtajm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Cauich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 17, 2024

Excellent service. Juan kept me posted via text so I was always informed. The service was performed well and the cost reasonable too. More

by gebeven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

February 16, 2024

Juan Vasquez always takes care of me and keeps me informed while my vehicle is serviced. More

by jm7776
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

February 16, 2024

Billy communicated well and addressed our multiple issues in a single appointment. Overall a great service experience. More

by ROBINSONA313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 15, 2024

Billy was very professional and courteous. He took care of everything with no issues. I will probably ask for him for my next service. More

by HAZEN915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 15, 2024

They were great to deal with. Efficient and excellent in service rendered. Kept us informed of work needed to be done. More

by RAJDANIEL001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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