Bill Cole Automall Bluefield

Misleading, would not recommend I had my vehicle listed for sale. This dealership contacted me and said they would be interested in buying it. I explained to them I live an hour aw I had my vehicle listed for sale. This dealership contacted me and said they would be interested in buying it. I explained to them I live an hour away from their dealership and I do not want to waste my time with any crazy low offers. They assured me that would not be the case and that it was very likely they could do better than trade in value, somewhere in between that and private party value. I go to the dealership they appraise my vehicle which is two years old and in very good condition. They then offer me 2,000-3,000 less than KBB or NADA trade in value. I understand dealerships need to make money but they do not need to rob or mislead customers and waste their time. My morning was wasted at this dealership and I was mislead and insulted. I would not recommend them. More

Complete disappointment. Within five minutes entering the dealership Jason (no last name offered) was already lying to a direct question. Very disrespectable, dishonest and d Within five minutes entering the dealership Jason (no last name offered) was already lying to a direct question. Very disrespectable, dishonest and disgusting experience. Inquired about doing a hard credit inquiry he stated no he just wanted to see if we were who we said we were. Moments later it appeared on the credit report. Maybe it was a blessing he showed his true colors immediately. We drove to Ramey Chevrolet to experience car buying as a honest transaction in a friendly environment. They actually still wait to check the buyers credit after they find the vehicle the customer wants (and work their butts off doing it). More

Fantastic experience I was very impressed with Kelly, my sales associate. Very professional and knowledgeable. Most importantly, she made me feel like I was buying from a I was very impressed with Kelly, my sales associate. Very professional and knowledgeable. Most importantly, she made me feel like I was buying from a friend instead of a dealer. Everyone at the dealership were extremely friendly. Best car I've bought many automobiles in various states..this was by far the best experience. Thank you Kelly More

Pleasant experience It was a nice pleasant experience from start to finish. The staff was helpful and we left there in the car that we wanted for the price we wanted. It was a nice pleasant experience from start to finish. The staff was helpful and we left there in the car that we wanted for the price we wanted. More

Taken care of right away short wait time I have no complaints service was done fast. I was taken in before my schedule time. Also they honored my warranty service was done free I have no complaints service was done fast. I was taken in before my schedule time. Also they honored my warranty service was done free More

Very good service They are courteous and friendly and they explain everything that needs to be done to your vehicle 🚗 and Why it needs taken care of Great team They are courteous and friendly and they explain everything that needs to be done to your vehicle 🚗 and Why it needs taken care of Great team to trust your car with. More

Best purchase ever I have bought two cars from Bill Cole and have been satisfied with both and when I do my service there I’m happy with the way I’m treated there too. T I have bought two cars from Bill Cole and have been satisfied with both and when I do my service there I’m happy with the way I’m treated there too. Tonya was my salesman both times, she does all she can to make sure we are taken care of. I have told several family and friends to go there and they too have bought cars from her. She is so nice and funny and never had a bad experience at that dealership More

thank you for helping us she try doing good to us and she real hard work for us made good deal with us we enjoy with her a lot doing good job for us she really good deal with she try doing good to us and she real hard work for us made good deal with us we enjoy with her a lot doing good job for us she really good deal with us a lot !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! thank you to tonya johnson More

Great Staff Great Deals! Great staff great prices! Would recommend to everyone! I purchased my Subaru at a steal and the service every since has been amazing! Couldn't ask for Great staff great prices! Would recommend to everyone! I purchased my Subaru at a steal and the service every since has been amazing! Couldn't ask for a better group to work with! More

Excellent customer service. Had excellent customer service and quick routine maintenance. Have been doing business with Cole for several years now and am always satisfied with t Had excellent customer service and quick routine maintenance. Have been doing business with Cole for several years now and am always satisfied with the service I get there. More