Bill Collins Ford Lincoln

Absolutely horrific service experience. Came in for an oil change, brand new Fusion Titanium, scratches the car. Second experience, made a service appointment on the app, show up, get told that it’s too l oil change, brand new Fusion Titanium, scratches the car. Second experience, made a service appointment on the app, show up, get told that it’s too late to show up for an appointment, and no one else wants to stay late to do it. If it’s too late to show up, then don’t let me schedule an appointment on the app for that time. Lastly, bring the car in for a recall fix, the car is currently, still there, after 12 days at the dealer, not a single update. Refuses to give a loaner/rental vehicle in the meantime for an issue that FORD could not get right the first time, and now can’t get it right again apparently. More

our 2016 Escape was totaled, so we needed a vehicle. Wanted to look at the Escapes & see what they had. Roll with Missy & she was Great Wanted to look at the Escapes & see what they had. Roll with Missy & she was Great More

Our service Writer,Tony, was very knowledgeable, Our service Writer,Tony, was very knowledgeable, friendly, dependable & had me in & out in about 2 hours! I got an oil change & was very pleased! Our service Writer,Tony, was very knowledgeable, friendly, dependable & had me in & out in about 2 hours! I got an oil change & was very pleased! More

Lincoln service is top notch! I always have great experience with Chris and have never had a poor experience. Lincoln service has always been prompt and above my expectations in welcome and process experience with Chris and have never had a poor experience. Lincoln service has always been prompt and above my expectations in welcome and process speed with short notice. More

Efficient, courteous customer service. The facility is clean and organized. My car was cleaned inside and out. The service advisor made sure all was well. clean and organized. My car was cleaned inside and out. The service advisor made sure all was well. More

Below Average customer service. I have used a lot of car dealerships and this is by far the worst one I have ever had dealings with. dealerships and this is by far the worst one I have ever had dealings with. More

First time getting my 2019 Ranger serviced and chose Bill Collins, friendly and courteous service department. Wasn't sure how it all worked by dropping off vehicle, Joe took his time and explained everythi Collins, friendly and courteous service department. Wasn't sure how it all worked by dropping off vehicle, Joe took his time and explained everything so the next time I bring in my Ford it will be easier. More

I was very satisfied with everything! Chris Fingar took care of me and everything that needed to be done to my Lincoln! Very professional! Thank you! care of me and everything that needed to be done to my Lincoln! Very professional! Thank you! More

It is always a pleasure dealing with Bill Nation at Bill Collins Ford/Lincoln. He has been my salesman for almost 30 years and has never steered me wrong. Collins Ford/Lincoln. He has been my salesman for almost 30 years and has never steered me wrong. More

Excellent Service - Chis did excellent getting my Lincoln In and Out quickly after I had a flat tire. I had a medical appointment which could not be changed and the service department was able to come thru a In and Out quickly after I had a flat tire. I had a medical appointment which could not be changed and the service department was able to come thru and get me back on the road in time to meet my appointment More