I'm on my 2nd pre-owned car that I've purchased from Bill Deluca. My current car is an 06 Buick,and my Fiancee's car is a chevy and Ron has taken care of me most of the time with exception of 2 other times, 1 with Brett, and the Don service manager. Their service entrance is unique in the fact that you drive right up to the garage door, wait for the door to open (in the winter), and in summer, the garage door is always open.
Once in their initial bay area, the service rep's office is right there, he comes to you right away, pending he's not with another prior customer. If you need to drop your vehicle off to them, then they have a shuttle service to take you to from wherever you're going to be while waiting for your service to finish.
In their service waiting area, they have a bid TV on the wall with local cable, a Keurig system for coffee, etc, and 2 bathrooms, 1 for women, other for guys. Their service area is right behind the chevy/buick showroom.
Another thing great about this place, the service dept is open 6 days a week, they open the entrance garage door around 7:30AM, but the mechanics don't start work until 8:am, and they're all there until 4:30PM. I would go back to their Haverhill location for service anytime, but NOT their Woodworth location, just for sales @ Woodworth...