Bill Dube Ford

Thank you Ann for responding to my post and I can appreciate the situation regarding specialty vehicles. But, I think you need to look at this from another perspective. Joe customer spends several ho appreciate the situation regarding specialty vehicles. But, I think you need to look at this from another perspective. Joe customer spends several hours shopping and building a vehicle within a specific budget and gets a MSRP. Now Joe understands its a "suggested" retail price and may differ from the actual price. But when "Joe Customer" brings this MSRP to the dealership he's told he can't purchase this vehicle at that price but has to pay 5,10 or 15k above said MSRP. Sounds a little like a bait and switch doesn't it? I find it unethical and not being truly honest with your customers. I did find a local dealer that will sell me this vehicle at MSRP. They don't feel the need to take advantage of their customers that way. I think thats exactly whats you're doing. Is that 5or10k you make on this one vehicle worth losing potential customers in the future. Just because you can charge more do you really think you should? Personally I think you need to reevaluate how you do business concerning these types of vehicles. More

Waited on a truck for 2 years with a deposit and a contract. They tried everyone get out of it. When they couldn’t find a reason, they just said they are not selling me the truck with no Real Reason. contract. They tried everyone get out of it. When they couldn’t find a reason, they just said they are not selling me the truck with no Real Reason. However through the whole proses I how disappointed that I was getting discounts from Ford and I wasn’t paying the additional dealer fee, I guess a new supervisor came in 4 months prior and disagreed with what the dealership agreed to. This is just shady way of doing buisness! More

Bought a used Mazda from them in July 2022. They inspected and gave it a sticker. By March of 2023, it needed $1800 in repairs and my mechanic said that it shouldn't have been allowed to leav They inspected and gave it a sticker. By March of 2023, it needed $1800 in repairs and my mechanic said that it shouldn't have been allowed to leave the lot. When I reached out, they wouldn't help, deal, or talk about any of it until after I had the repairs done. Then they said that they could have done it so much cheaper. They sold me a lemon. I've learned my lesson. More

I have purchased my last two vehicles from Bill Dube and each time it has been an easy straightforward process. Today I just leased a 2023 Ford F150 XLT and both Brian and James worked to get me into the pr each time it has been an easy straightforward process. Today I just leased a 2023 Ford F150 XLT and both Brian and James worked to get me into the price point I needed and the best bang for my buck. It’s a family owners business, they are straight forward with you, there is no shady sales bs or number inflation, and just overall good people. I will continue to buy future cars from this dealership as they have always done right by me. I highly suggest if your in the market to pay them a visit!!! More

I was very happy with the sales staff at Bill Dube Ford. The process was quick and easy and everyone was so polite and courteous. I will definitely be coming back! The process was quick and easy and everyone was so polite and courteous. I will definitely be coming back! More

I needed a new car and I when I arrived at Bill Dube I was met by Brian Doyle. He was very knowledgeable and courteous and assisted me throughout the process. After determining which car I was going to pu was met by Brian Doyle. He was very knowledgeable and courteous and assisted me throughout the process. After determining which car I was going to purchase I was met by Joshua Gray. He was fair dealing with me on negotiating the price of the car and was very respectful and personable. This was not a normal car buying experience, this was painless and I dare say, great! I will definitely go back again to purchase another vehicle, they have earned my business. Great Car Buying Experience! More

Bought 2 vehicles. .Want to commend Service Advisor Tony Mehlig for his Professionalism, Integrity and Fairness!!! Tony stood by us during a warranty issue and we couldn .Want to commend Service Advisor Tony Mehlig for his Professionalism, Integrity and Fairness!!! Tony stood by us during a warranty issue and we couldn’t be happier with his efforts to make us a happy customer!! Thank you Tony!!.. Rich and Cheri More

If you would like to be screamed at by their service guys - this is the place for you! And the owner won't give you the time of day, when you try to have a meeting about how awful you were treated at their d - this is the place for you! And the owner won't give you the time of day, when you try to have a meeting about how awful you were treated at their dealership. I was also told by their head mechanic - that locking the keys in my car is humanly impossible - something I debunked pretty quick!! Never been disrespected so much in my life!! The owner will pass you off to their assistant and they'll refuse to meet with you and hear you out... Just because somebody has 20 years in the business doesn't mean they're the best or even good at what they do. Never met anybody with anything positive to say about this place! BRING YOUR BUSINESS ELSEWHERE & SAVE YOURSELF FROM THE HASSLE THIS JOKE OF AN ESTABLISHMENT WILL CAUSE YOU!!! More

I've been buying and driving vehicles since 1962. (Yes, I'm quite a relic!) But I want to take this opportunity to provide an unsolicited testimonial for a few individuals at Bill Dube Ford-Toyota in (Yes, I'm quite a relic!) But I want to take this opportunity to provide an unsolicited testimonial for a few individuals at Bill Dube Ford-Toyota in Dover, NH. My recent (May 2022) experience with the BDFT staff found a few individuals who need to be recognized for what I feel is stellar performance. FIRST: Of course, the first "beast" you meet is the salesman. Oh, my! What sort of 'stuff' is he gonna drop on me? But, to my surprise he asked me what I was in the market for; not what he wanted to 'push' on me that would give HIM more bang for MY buck! After kicking a few tires, I began to become relaxed with the salesman. So relaxed that I said to him, "I am ready to buy the SUV we took for a brief ride around the lot a few times." "Okay," he says, "let me introduce you to the Business Manager." (HONEST) SECOND: The dreaded "BUSINESS MANAGER!" (Well, that's how we old-timers refer to the guy at the dealership with one hand in your pocket and his other on your wallet. Well... we reviewed more documents, warranties, CarFax reports, and vehicle histories that would make my obituary look like a short story. I have reviewed and signed fewer documents conducting real estate transactions in the hundreds of thousands of dollars on numerous occasions in multiple states. (TRANSPARENT) Now, this mountain of paperwork has been signed and I am now the proud, new owner of a used car that has undergone a Multi-Point, Comprehensive testing of nearly every component in this SUV, which are too numerous to list here, but trust me, it is one lonnngggg list. Now, the vehicle is not available for me because I truly am unable to navigate two vehicles at the same time. Yes, I can multitask, but be serious... Before my arrival home I am greeted with a text message from the Service Dep't providing me with its contact information. (I thought, "Pretty slick. How long will this go on?") Okay. The SUV is delivered to me by the salesman and another dealership employee in a very timely fashion. I did not trade-in a vehicle, so BDFT had to send TWO employees and TWO vehicles to deliver my SUV. (Hmmm... Nice.) Oh, in about seven to 10 days I detect a 'strange' feel in a 'mechanical item' in the vehicle. I don't think much about it until I take it on a somewhat extended trip. Well. I am no mechanic by any means, but I have driven enough vehicles to believe "somethin' just ain't right!" I call the salesman, who contacts Service. In minutes (maybe less) the Service Dep't calls me to ask, "What is the issue? Can you please explain?" So, we talk about it and schedule an appointment. Later that day, I am notified by Dan that the SUV may need to stay overnight because parts are needed, which are not in stock. (Now, what do I do? So I call the salesman.) But BDFT would need the vehicle for more than a day. BDFT is in NH, and I am in Maine. I don't imagine Mr Dube would want me sleeping in his lobby overnight. So arrangements are made... ***At this point in the review, I prefer not to list what the salesman has offered to do because it may create a precedence that his future customers may request.*** At the end of Day One, the salesman texts me that the work has been performed and details what had to be replaced. (My ceiling and roof need replacement as I just went through them both! Being a 'Baby-Boomer,' I have a tendency to react prior to listening for an explanation.) ***At this point in the review, I prefer not to list what BDFT has done because it may create a precedence that its future customers may request.*** ________________________________________________________________________ Well, I don't know about you, but I'm exhausted. If you got this far, God Bless You! The Reader's Digest version follows: 1. The follow-up service immediately after the sale comes from the Service Department providing contact information. (I am very impressed with this approach.) 2. The time with Jonathan on the Business/Finance End, was no-pressure and pleasant. We even had the time to talk about personal issues in our lives. This was not a "slamm-bamm, thank you ***!" (Jonathan's personal touch. Appreciated and welcomed.) 3. Although not face-to-face: Dan, in the Service Department relentlessly worked with me and the salesman via text messages and phone calls to schedule/reschedule an appointment for the SUV. (Dan's patience and understanding: Flawless!) 4. If I may single out one individual who has gone above-and-beyond, that one individual, who has not only gone that extra mile, but approximately 147 miles, that is the salesman, LANCER MCMINIS, who has been the shining star amongst those aforementioned stars at BDFT, who has kept me informed of every nuance that occurred during the vehicle purchase, servicing, and post-sale follow-up. Mr. McMinis is the reason I shall follow him wherever he may be, if I ever require another vehicle. Lancer, I truly "Thank You!" More

Friendly service, and they worked extra hard to get my loan accepted. As a repeat customer, I am very satisfied. Brian's assistant Ariana was very friendly and helpful. loan accepted. As a repeat customer, I am very satisfied. Brian's assistant Ariana was very friendly and helpful. More