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Bill Fox Chevrolet - Service Center

4.6

176 Lifetime Service Reviews

725 South Rochester Rd., Rochester Hills, Michigan 48307

176 Reviews of Bill Fox Chevrolet - Service Center

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October 02, 2018

"Very helpful"

- McCall

My oil change and tire rotation was fast and painless. This dealership is very friendly. My salesperson remembers my birthday. I love my Equinox and it’s leather seats, sunroof and many safety features. The driver alert things drive my husband nuts, but I like them.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Mcguire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Bill Fox Chevrolet responded

Thank you so much for the review of our dealership. Thank you for your business for sales and service.

September 29, 2018

"Always a pleasure "

- Clarks4479

Everytime I come to FOX it has been a good time. Al Spencer is very kind and lays it out straight how my car is doing. Mike down at bodyshop is giving me updates through my process and the work done afterwards I would not be able to tell if any work got done at all thats how good they are. Can not wait for that new building to be done!!!

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Recommend Dealer
Yes
Employees Worked With
Mike Chaffee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 29, 2018 -

Bill Fox Chevrolet responded

Hello Clark, thank you so much for the review. Thank you for your business.

September 07, 2018

"Difficult diagnosis and repair of 2000 Corvette electrical i"

- Debra

Service advisor very knowledgeable and professional. Felt he was looking out for me and kept me updated as to the status of the car. Electrical issue was hard to diagnose and felt the car was in good hands with the mechanic and service advisor. They were able to fix the problem for me. Highly recommend both of them. Even had to look to eBay for the part as no longer manufactured. Went above and beyond.

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Recommend Dealer
Yes
Employees Worked With
Brad Bednarski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Electrical Technician
Sep 10, 2018 -

Bill Fox Chevrolet responded

Debra, thank you for the great review of Brad and your service experience. Thank you for your business.

September 01, 2018

"Cobalt service"

- Bhage

I could not have been more pleased with this service call. It was a big job and took awhile but the use of a loaner was great. Brad even installed the baby seat in it. Thanks.

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Recommend Dealer
Yes
Employees Worked With
Brad Bednarski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 01, 2018 -

Bill Fox Chevrolet responded

Thank you very much for the review of Brad and your service experience. Thank you for your business.

August 31, 2018

"Thank you Fox Chevrolet Service Garage"

- Maggiemalibu

Thank you to personnel at Fox Chevrolet for my most recent visit to the service garage. The staff was professional, answered my questions, described the maintenance needed, and completed the work on time. And washed my car! Thank you.

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Recommend Dealer
Yes
Employees Worked With
Ron Griffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Todd Stone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 01, 2018 -

Bill Fox Chevrolet responded

Maggie, thank you for the review of our service department. Thank you for your business.

August 28, 2018

"Great job"

- Bob L

The employees at fox were patient and very professional. The repair on my chevy was excellent . They were very accurate on the repair time frame. My only problem was that they suggested enterprise car rental. I took that advice and was very disappointed. My suggestion is do not fecommend a car rental. Company

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Recommend Dealer
Yes
Employees Worked With
Mike Chaffee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamey Gunter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 29, 2018 -

Bill Fox Chevrolet responded

Bob, thank you for the review of your Body Shop experience. We are sorry that you did not have a similar experience with the rental vehicle. Thank you for your business.

August 15, 2018

"Rude Assistant Service Manager"

- Sfultz62

We were having issues with our leased 2018 Silverado Z71 so we took it to Fox for service. We had purchased vehicles and had service done before at this location with absolutely no issues. The assisant service manager Jayson indicated that all of the Silverados have the issue we were having and that the tech service hotline wouldn't approve any further service. My husband continued to question how we could resolve the issue. Jayson acted increasingly irratated with my husband, rolling his eyes and speaking rudely. Then he turned around to another person and loudly indicated how "ridulous and unbelievable" my husband was being. It was completely unprofessional and we will not be returning.

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Recommend Dealer
No
Employees Worked With
Aug 31, 2018 -

Bill Fox Chevrolet responded

.

August 15, 2018

"Oil change "

- Bill

Just drove up without an appointment and Tony was very helpful in getting the work done and out within an hour. Very friendly and efficient.

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Recommend Dealer
Yes
Employees Worked With
Tony Marsiglia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Bill Fox Chevrolet responded

Bill, thank you for the review. Thank you for your business.

August 11, 2018

"Excellent Customer Care and Service"

- Smartinlp

Todd delivered on investigating and solving my cars issue - which was caused by another repair shop. He was honest, sincere, and knowledgeable. Thank you Todd!

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Recommend Dealer
Yes
Employees Worked With
Todd Stone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 13, 2018 -

Bill Fox Chevrolet responded

Thank you for the review and rating of Todd and your service experience. Thank you for your business.

August 09, 2018

"Oil Change "

- Always other options

The final results ended up fine. I was less than impressed by the lack of acknowledgment by any of the staff (the porter was the only one to actually make eye contact and offer a greeting) Gave the impression of extremely bored in their jobs or that I was disturbing them and they were doing me a favor. This was a major departure from the good experience I had 6 months ago.

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Recommend Dealer
No
Employees Worked With
Todd Stone
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 13, 2018 -

Bill Fox Chevrolet responded

We are very sorry to learn of the disappointing service received on this visit. Customer satisfaction is the highest priority for us. Thank you for your feedback, we will use it to improve our process. Thank you for your business.

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