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Bill Fox Chevrolet - Service Center

4.6

185 Lifetime Service Reviews

725 South Rochester Rd., Rochester Hills, Michigan 48307

185 Reviews of Bill Fox Chevrolet - Service Center

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December 13, 2018

"Oil change"

- Terry S

It was quicker than estimated, which is always great. The service rep was really friendly and helpful. The sales rep who worked with me on the lease even took time to discuss the status of everything with me.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe DiTrapani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ron Griffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 13, 2018 -

Bill Fox Chevrolet responded

Terry, thank you for the review and rating of your service experience. Thank you for your business.

December 08, 2018

"Oil Change / Tire Rotation "

- Paul

Done in 35 minutes, no problem Had coupon and the whole cost was fifty dollars. This is less cost than at an oil change place

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Recommend Dealer
Yes
Employees Worked With
Tony Marsiglia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 08, 2018 -

Bill Fox Chevrolet responded

Paul, thank you for the review of our service department. Thank you for your business.

November 30, 2018

"Satisfied "

- Wyatt12

I have been buying my vehicles from Bill Fix for many years! I am happy with my experience and service I receive! I have recommended many people tho Bill Fox!

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe DiTrapani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jayson Mcguire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 30, 2018 -

Bill Fox Chevrolet responded

Wyatt, thank you very much for the review of our dealership. Thank you for your business.

November 24, 2018

"Great service "

- Llove

Bill Fox in Rochester MI is a fabulous dealership, highly recommended. The service department does a great job! The waiting area is top notch as well.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Torbert
Nov 24, 2018 -

Bill Fox Chevrolet responded

Thank you very much for your review of our service department. Thank you for your business.

November 16, 2018

"Thanks"

- Kyencer

Thank you so much for the great service Tony is always a pleasure to work with they fixed my tire immediately and did oil change and my keys were back to me before I even thought the car was gone thanks again

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Marsiglia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 16, 2018 -

Bill Fox Chevrolet responded

Thank you very much for the review of our service department and thank you for your business.

November 13, 2018

"My first time at dealership, and I appreciate the service "

- Denise

I appreciate the service I received. Everyone at Bull Fox was very friendly and helpful. The atmosphere in the waiting room was upbeat and friendly

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Todd Stone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 13, 2018 -

Bill Fox Chevrolet responded

Denise, thank you very much for the review of our service department. Thank you for your business.

November 13, 2018

"Great"

- Rhiannon77

My service writer was very nice and answered all my questions and my concerns. I have had my engine light come on and offered me one of there cars so they could see if it would come back on but I told I would just bring it back if it happened again

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Marsiglia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 13, 2018 -

Bill Fox Chevrolet responded

Rhiannon, thank you so much for the review of your service experience. Thank you for your business.

November 06, 2018

"Terrible customer service in service department"

- .

The service advisor who dis my intake was on time off the afternoon and day after I dropped my car off for oil change and check engine light review. Nobody called to advise me what was going— therefore I called to ask status of vehicle after not hearing anything about the car for two days after dropping it off. When I called to inquire, explaining I had not heard anything, Todd asked me very rudely ‘so why are you calling?’ and refused to look up status, saying he was busy and I would have to talk to someone else. After multiple calls and being placed on hold for more than 10 minutes at a time, i finallu reached the service manager, who stated that this was not Todd’s first instance Of rudeness. I frankly am Not sure why he still works there if this is his normal bad attotude. I have not previously received poor service from this dealer, but I will not likely be returning there again after this experience. Tony-who was my initial service advisor, was very nice and helpful- this review is not a reflection of him.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Ron Griffin
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony Marsiglia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Todd Stone
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Bill Fox Chevrolet responded

We are so sorry about your recent service visit. Our goal is to have all of our customers leave completely satisfied and continue to use our services. At times we may fall short, but always use these instances as ways to help us continue to improve.

October 04, 2018

"Very rude customer service. "

- Badservice

Had my car towed to dealership. They called me with a repair estimate. I told them that I didn't want my car fixed. I thought about and changed my mind. When I called back I was told my car wasn't there and never was. I must be mistaken, they always do a work order. There was no work order for my car. I insisted that my car was towed to Bill Fox to be repaired. Service said they would check my VIN number on the cars on the lot. They found my car, NO WORK ORDER. I never even received an apology. I did have my car repaired. Very disappointed. This is not how customers should be treated.

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Recommend Dealer
No
Employees Worked With
Brad Bednarski
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 08, 2018 -

Bill Fox Chevrolet responded

We are so sorry about your experience. Yes, every vehicle should have a repair order written up not only for scheduling but for tracking as well. We will assure that this does not occur in the future. We are very sorry for the confusion that we caused, please accept our apologies. Our service manager will be reaching out to discuss. Thank you very much for your business, and again so very sorry.

October 02, 2018

"Very helpful"

- McCall

My oil change and tire rotation was fast and painless. This dealership is very friendly. My salesperson remembers my birthday. I love my Equinox and it’s leather seats, sunroof and many safety features. The driver alert things drive my husband nuts, but I like them.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Mcguire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Bill Fox Chevrolet responded

Thank you so much for the review of our dealership. Thank you for your business for sales and service.

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