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Bill Gatton Mazda of Johnson City

3.7

6 Lifetime Reviews

2909 NORTH ROAN ST., Johnson City, Tennessee 37604 Directions
Call (423) 282-2493

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6 Reviews of Bill Gatton Mazda of Johnson City

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October 07, 2019

"Just traded in my car... "

- jjkat

I just traded in my older CX-5 for a new one. I worked with Jeremy who did a great job of making the sales experience very smooth. I really like the service center here too. I have historically not been a fan of car dealerships, but this one has been the exception. I've bought 2 cars here and been in the service center for multiple maintenance visits.

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Recommend Dealer
Yes
Employees Worked With
Jeremy James
June 25, 2019

"Brake inspection of least worn pad"

- professor

Two thousand miles after taking my Miata to BG Mazda for its 40K maintenance my rear brake pads had scored and damaged the rotors beyond repair, leading to a big repair bill from them. When I asked why they had not told me earlier that my brake pads should be replaced, the explanation I received from their service rep Felicia was that they only checked the outboard pad. She said the inboard pad gets more wear, so she was telling me that their inspection is of the part with less wear, which is stupid beyond belief.

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Recommend Dealer
No
Employees Worked With
Felicia, Chris
December 08, 2017

"Mazda Cx9"

- Greyhound

Excellent sales experience, no high pressure, friendly service. Easy to deal with on price. very impressed with quality of car and driving experience. Highly recommend.

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Recommend Dealer
Yes
Employees Worked With
Garrett
November 05, 2017

"Excellent trading experience !"

- xray7727

I traded vehicles at Bill Gatton Acura in Johnson City, TN on 11-4 17. My salesperson was Jeremy James. Overall I would rate my experience as excellent. Everyone at the Dealership was courteous, professional, and very helpful The used vehicles were priced below other dealers in the area. The offer for my trade was also very fair compared to market values. At no time did I fell pressured. It was a very relaxed, comfortable atmosphere. I have traded vehicles at many dealerships over the years and Bill Gatton Acura is among, if not the best I have dealt with. I highly recommend this dealership and especially Jeremy James to anyone who is considering buying a new or used vehicle. When it becomes time for my next vehicle I will certainly use Bill gatton Acura again.

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Recommend Dealer
Yes
Employees Worked With
Jeremy James
July 24, 2017

"Sold me a Lemon. Dismissed all of my attempts to get help"

- SaturnVueMyA**

I purchased a used car from T-Gordon, a sales man at this Mazda dealer. They sold me this car telling me that they knew it was a good used car for me (a single mother) and my daughter. In less than a month the car had broken down more than once. Several electrical problems revealed themselves spanning the spectrum from minor to dangerous. Car won't turn on, headlights flash and sometimes fail, dome lights get too hot to touch, windows won't go up/down. If it's electrical- it's a problem. I tried to let the mechanics fix the issue that their dealer had sold to me but after driving it almost a thousand miles (without my permission) they said that they can't fix it. When I turned to the general manager of used car sales he told me that they were "in the business of making money" and wouldn't do anything. Next I turned to the general manager on duty who claimed he would "give me a good deal." To my dismay he offered me the absolute baseline trade in value. Essentially offering me the chance to make two car payments. I had not made a single payment towards this car before it failed me and the staff at Mazda couldn't care less. They show it in their constant refusal to own what they have done and live up to their reputation. If you are interested in customer service do not go to this dealer. They are liars and cheaters. If you get screwed it's your own problem because they are "in the business of making money."

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Recommend Dealer
No
Employees Worked With
T-Gordon, General Manager of Used Car sales, General Manager
July 27, 2016

"Beautiful Ride "

- Kayarms

I was unsure of the Colorado, but soon realized this was the vehicle for me. Doyle was there when I needed the assistance from the moment we shook hands to when I drove off the Bill Gatton lot with my newly purchased truck! It was great deal and the service was spot on aside from the knowledge of vehicles; Doyle feels like that buddy that'll piggyback you to the end. Overall highly satisfied with this place and will return for my next vehicle.

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Recommend Dealer
Yes
Employees Worked With
Doyle Rutherford
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