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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,259 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,260 reviews

July 27, 2022

thank you Mike A for taking care of my vehicle. i know my car is in good hands always. More

by malarskilindsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2022

Thank you to Mike A for taking care of my car on short notice, window was stuck down with rain coming and Mike was able to get me in and supply a car while they completed the repairs. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

July 26, 2022

Just wanted to take a moment and express my gratitude to Mike A. at Bill Jacob’s BMW. He is always welcoming, accommodating and knowledgeable in servicing my car. Never promises what he can’t deliver. 5+ cu More

by Agnes W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Agnes W., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2022

Great service by Russ. Regular updates on the car production to delivery. One point to improve is to provide the details about the different coverage options beforehand s More

by Ninu Khanna
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Millard
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Hi Ninu Khanna, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Have a fantastic day!

July 26, 2022

Thank you Mike A for always providing excellent service. You always have a smile on your face and and make getting my car fixed painless experience. More

by Stella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Stella, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you again for the great review!

July 26, 2022

Thank you Mike A for the exceptional service as always. I know I can count on you. More

by antonina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Antonina, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

July 25, 2022

Great service and consultancy by guiding us through the process to find our dream car and make the financing happen. Awesome job by Russ and Rob! More

by Florian.stuetzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ
Report | Print
Jul 27, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

July 25, 2022

I had a wonderful car buying experience at Bill Jacobs BMW. Russ Millard was knowledgeable and made us feel at ease. More

by Pkiefer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard
Report | Print
Jul 27, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

July 24, 2022

Thanks to Mike A for the great service provided each time in for service, Mike will always provide the best advice as to what I need with service. More

by crc701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Jul 27, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2022

Russ, Nick, and Joey were a big help in making my first BMW purchase go as smoothly as possible. Thank you. More

by jquaid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ, Nick, Joey
Report | Print
Jul 26, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

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