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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
570 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 570 reviews

December 08, 2022

Brendon in service took excellent care of me He kept me in formed and got me fixed up More

by trieker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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Dec 09, 2022 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brendon here at Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 05, 2022

Top level service and communication. Service advisor Brendon is very professional as he answered all questions in detail. Would highly recommend reaching out to Brendon on all your servi More

by Wesleychang0710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
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Dec 06, 2022 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

Dec 07, 2022 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 02, 2022

It’s always a pleasure working with Mitch. Customer service is a top priority when providing service to customers. He is very knowledgeable and respectful. Always calls to update on progres More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Dec 04, 2022 -

Bill Jacobs MINI responded

Hello Monica! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
December 02, 2022

Bill Jacob’s mini service department is great! I was assigned Mitchell as my service provider. He is very knowledgeable and nice. I’ve never had such a thorough inspection done on my mini. I woul More

by Jharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Dec 04, 2022 -

Bill Jacobs MINI responded

Hi Jharrison, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

Helpful
December 01, 2022

Brendon Chervinko was great! He took good care of us perfectly Loved the video updates. More

by patjam55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Dec 02, 2022 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
December 01, 2022

Great, fast service! Above and beyond dealership! Thanks Brandon ! Very prompt and thorough service technician More

by modulatio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chervinko
Report | Print
Dec 02, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
November 30, 2022

Great service, so friendly! Beautiful cars! Brenden was great! And they washed my car! Also, I was in and out quickly with a loaner while my car was serviced. More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Report | Print
Dec 01, 2022 -

Bill Jacobs MINI responded

Hello Tara, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, MINI Service Center

Dec 01, 2022 -

Tara responded

Brendan was great, service was great! I am so happy with my lil' blue Mini

Helpful
November 30, 2022

Mitch Shefveland is the best Service Advisor in the Mini Dealership. I always ask for Mitch. More

by marilynchyb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Dec 01, 2022 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We hope to be of service to you again in the future. Best wishes, MINI Service Center

Helpful
November 29, 2022

First, the dealership is top Rate in my eyes. Mitch from service department is great. More

by Vito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Dec 01, 2022 -

Bill Jacobs MINI responded

Hello there! We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Helpful
November 28, 2022

My first time here and they made me feel like I was a regular. Great service . More

by Morticiapeanut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch (my Jack of all trades)
Report | Print
Nov 29, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
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