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Bill Jacobs MINI

Naperville, IL

5.0
571 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 571 reviews

November 04, 2022

Clean courteous efficient very helpful caring welcoming. Our salesman was terrific. He is always friendly and helpful. More

by Pjockl84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
Nov 10, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2022

Clean showroom, pleasant and knowledgeable employees. Always feel good being there. Overall great experiences every time. And love the free car wash. More

by pmartinjewelers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch
Nov 04, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 26, 2022

Very personalble, professional service. Mitch Shefveland is an outstanding service advisor. Very knowledgeable and enjoyable to work with. More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Oct 31, 2022 -

Bill Jacobs MINI responded

Hi Debbie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2022

Every time I come to Bill Jacobs for service, they make the process extremely easy and go out of their way to make my experience as painless as possible. Aldo is consistently a pleasure to work with. More

by Tommy.cronin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
Oct 24, 2022 -

Bill Jacobs MINI responded

Hi Tommy, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI

Oct 24, 2022 -

Bill Jacobs MINI responded

Hi Tommy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2022

With every other car in my life I've avoided going to dealership service departments, largely due to cost. HOWEVER... Mitch Shefveland (my MINI service advisor) has earned my trust, and hence my busin More

by EricS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Oct 08, 2022 -

Bill Jacobs MINI responded

Hi Erics, we are so happy to read such a great review about Bill Jacobs MINI! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 08, 2022 -

Bill Jacobs MINI responded

Hi, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

October 03, 2022

This is my first time visiting Bill Jacobs MINI and the staff was well informed, friendly, and kind. You could really see that Mitch, my advisor, really care about his customers. There are no words to than More

by nsinner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch
Oct 06, 2022 -

Bill Jacobs MINI responded

Hi Nsinner, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 07, 2022 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2022

I had my Mini check up today and everything went smoothly. Mitch my service advisor got my car tuned up, tires rotated and washed in less than an 1.5 hours. Thank you for the prompt service, you ma More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Shefverhand
Oct 03, 2022 -

Bill Jacobs MINI responded

Hi Donna, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2022

Mitch Shefveland handles my service every time and always makes my experience top notch. You can tell he cares about the customers needs. For all your Mini needs, ask for Mitch! More

by PeteWiggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Oct 03, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2022

Personnel were willing to work with customer (me) and accommodate their needs. This included providing a hike car to my residence and the return of my car to my residence in a timely fashion as per my re More

by Sylvia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch, I failed to make a note of the first person (lady) I talked to who secured the approval for a hike vehicle. She went the extra mile!!!person
Sep 27, 2022 -

Sylvia responded

Personnel were willing to work with customer (me) and accommodate their needs. This included providing a hike car to my residence and the return of my car to my residence in a timely fashion as per my request. This was my first involvement with Bill Jacobs Mini and they excelled in customer service!

September 26, 2022

Mitch provides an excellent service. He is very helpful. The dealer looks nice and clean. The refreshment bar for customers is fantastic! More

by Nualwan Eamsupa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Sep 29, 2022 -

Bill Jacobs MINI responded

Hi Nualwan, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

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