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Bill Jacobs MINI

Naperville, IL

5.0
651 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 651 reviews

August 12, 2020

MINI Service Brought our new Mini Cooper in for a parts installation at Bill Jacobs MINI in Naperville. Mitch Shefveland was our Service Advisor. Mitch did an ex More

by triumphtbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
August 11, 2020

Had the click and drive system installed at the service department. Mitch Shefveland was incredibly helpful and kind. He made me feel welcome and right at home. The job was completed quickly and efficientl More

by Jk8969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
August 10, 2020

Unbelievable service by Aldo Huerta and the service team. Walked me through the process of servicing my Mini making me feel confident about the work they we’re going to do.....I’m definitely a Bill Jacobs fa More

by Joanne S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
August 05, 2020

Mitch is the best service advisor!! I've dealt with others, but he is the absolute best! He ALWAYS takes care of me. If I have an issue on a day he's off, I wait till the next time he's working before More

by danbelliniart
Recommend Dealer
Yes
Employees Worked With
Mitch
July 30, 2020

I have been a Bill Jacobs Mini customer for almost 20 years. Great dealership, in its best form right now. Service is great (Mitch is easy to work with and a good communicator). They are professional, r More

by Rebecca.Obarski
Recommend Dealer
Yes
Employees Worked With
Mitch
July 28, 2020

This was my first time at Bill Jacobs MINI in Naperville, and I will absolutely be back. Aldo Huerta helped me out and was very personable and gave me his honest recommendations, which I very much appreciate More

by collm93
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
July 11, 2020

Mike in service was great. My car was completed quickly and exactly how I wanted. Go see home if you need anything he will take care of you. More

by Kaansvm8
Recommend Dealer
Yes
Employees Worked With
Mike, Aldo
July 11, 2020

Mike witkowski really made my visit painless. He kept me updated daily and explained things to me so I was aware of each step.he called me as soon as it was done so I. Oils come pick up my car and get back More

by Werewooolf
Recommend Dealer
Yes
Employees Worked With
Mike witkowski
June 21, 2020

Service Courtesy & Care as Important as Purchase of Vehicle Although when I made the appointment for servicing my Mini, I was assigned another employee. When I arrived, Mitch remembered my face (and name) and More

by cath215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
June 18, 2020

Mitch Shefveland the dealership Service Advisor was very helpful in answering all of my questions and kept in touch with me on daily basis to keep me informed as to the status of my vehicle. Elgan, the hike More

by John H.
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland, Elgan
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