Bill Jacobs MINI

Exceeded Expectations The service dept here is excellent. 5 star experience from the time I called to set up an appointment to pulling out of the lot with my car feeling l The service dept here is excellent. 5 star experience from the time I called to set up an appointment to pulling out of the lot with my car feeling like new. Everyone is extra friendly and helpful (not pushy) and the dealership has a cool modern feel with a showroom full of gorgeous vehicles to ogle. The service advisor was very communicative both via email and telephone. He took care of all paperwork related to my 3rd party extended warranty and patiently explained the estimate. I didn't feel pressured and the prices for the services were fair and competitive. I was happily surprised at the value of all of the work that was performed on my car. I have had other specialty mechanics work on my MINI and feel that I Bill Jacobs provided WAY better service and value. I wish I had brought my car to them sooner but I live downstate (Bloomington area). I was surprised to find out they offer a transportation service at low/no cost that I could've used. They mentioned that their service extends up into Wisconsin as well. They also provided me with a no charge loaner car to use while they worked. I knew owning a MINI (and driving it as hard as I do) would mean some extra maintenance. I'll be taking it back to Bill Jacobs in the future. Thanks again Bill Jacobs team. Happy Driving! More

Service department is second to none. Mitch Shefveland, my service advisor, and Mike Polley, my Mini service technician always take great care of me. I could not be happier with my experie Mitch Shefveland, my service advisor, and Mike Polley, my Mini service technician always take great care of me. I could not be happier with my experience at Bill Jacob's Mini. More

Best in the business! Super impressed by my experience at Bill Jacobs Mini. Darren was thorough, sincere and helped keep the process quick and painless, making sure I felt Super impressed by my experience at Bill Jacobs Mini. Darren was thorough, sincere and helped keep the process quick and painless, making sure I felt genuinely comfortable with every aspect of my purchase. I'm walking away a happy new Mini owner, and I'll absolutely trust Bill Jacobs with all my future car-buying purchases. More

Awesome to work with Great experience here every time. Rachel is amazing to work with. This is my second Mini purchase from Bill Jacobs and both times I was treated very w Great experience here every time. Rachel is amazing to work with. This is my second Mini purchase from Bill Jacobs and both times I was treated very well. This time I built my mini with Rachel and ordered it from the factory. Rachel called me every week to update me on the status of my order and let me know where my Mini was in the process. I was told it would take 8 weeks to get it built from scratch and it was actually at the dealership in only 6 weeks. Two weeks early! What an awesome surprise. I live about 3 hours away from Bill Jacobs but I always use their service department for all my service on the car. They have a hiker service where someone from the dealership actually drives down to my house and picks up my mini to take it to get the oil changed. The best part is they give me a new mini to drive while they have mine. A week later my mini is back to me safe and sound. Love the mini brand and love this dealership. They do a great job in my opinion. More

Love myMINI Just purchased our first MINI yesterday and love it! Our sales person Dana Halligan was wonderful, so was our finance guy, Eddie. We were not easy t Just purchased our first MINI yesterday and love it! Our sales person Dana Halligan was wonderful, so was our finance guy, Eddie. We were not easy to deal with, but Dana and Eddie were very patient with us and answered all of our questions. I will definitely come back and recommend this dealership to my friends and family. Thanks! More

Wonderful Service, Prices, & Selection Just bought a brand new 2016 MINI Cooper S 4-door hardtop from Bill Jacob's MINI and could not be happier. We got a great deal and the service is top Just bought a brand new 2016 MINI Cooper S 4-door hardtop from Bill Jacob's MINI and could not be happier. We got a great deal and the service is top notch. We drove in from the city and were extremely glad we did! This dealership has a huge selection with a wide variety of features and color options in stock. We had been to a few dealers before we came here and we're really disappointed with the selection. Many places were just pushing to build a custom car and wait, but we didn't want to do that so we kept looking. Bill Jacobs had many viable options for us so we made the drive out to Naperville. We worked with Alex and Ronny and they did a great job finding us a car! We originally wanted a 2015 but it ended up not working out, so they asked us to give them a couple days to find one for us and in 1.5 days they called us with two brand new options at a great price. They felt bad about the 2015 not working out and threw in a couple extras (all-weather floor mats, a discounted protection plan, and a discount on the vehicle) to make up for the extra trip out there. Not only did we get a better car for our money, we got a great amount on our trade-in and a super thorough walk through on the features in our new car. It worked out for the best, and we could not be happier with our purchase. The staff members are incredibly friendly, patient, thorough, and very low-pressure. They spent a ton of time with us and helped us find the perfect car for our needs. Would definitely recommend working with this group!! More

Nice Dealership Our experience with this dealership was great. Everyone was friendly, professional. Got the car we wanted. Everything went smoothly. Dana was our sale Our experience with this dealership was great. Everyone was friendly, professional. Got the car we wanted. Everything went smoothly. Dana was our salesperson. Very knowledgable and fun. Gave us all the information we needed to make our decision. I would feel comfortable buying from them again. More

Irma C. and Ronny were amazing I was gruesomely nervous to attempt to purchase my very first car, but when my girlfriend and I entered to take a look at my dream car, the Mini, Irma I was gruesomely nervous to attempt to purchase my very first car, but when my girlfriend and I entered to take a look at my dream car, the Mini, Irma C. immediately came up to offer a friendly greeting and put us at ease. When I returned the following day, once again a nervous wreck, Irma C. again made me feel welcome and like I was among friends. Everyone who works there, Irma C and Ronny, never once made me feel silly for being a first time car buyer or that I was in over my head. They took my step by and step and was extremely patient with all my questions. The lovely and kind man who worked as a finance manager at the dealership, was so nice, I swear he felt more like my own personal financial advisor. I appreciate every single one of them. Thank you again! More

Great experience Just bought a new Countryman there had a great experience. Definitely recommend! I got the car I wanted and at a great price. Nothing bad to say. Just bought a new Countryman there had a great experience. Definitely recommend! I got the car I wanted and at a great price. Nothing bad to say. More

Hit my car while in for service! Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance wa Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance warranty. I spent $1,050 on things that weren't covered. They didn't have a rental car like they said. I told them I needed one because I had a friend's funeral to go to that weekend. I wait at enterprise rent a car until they score me a jeep (was going to be a mini van but I got lucky). It takes days for the car to get in there. They call me Monday and tell me they have bad news. The car had been hit by one of their porters. They never tell me to come and see the damage, they do not file an accident report and they take it to a body shop of their choice without my consent. I'm told it needs a whole new hood. I show up unannounced the following morning and demand to be taken to my car to see the damage. I'm told its just the hood. I show up. The grill is smashed, the headlight is messed up, the hood is buckled and there's a scuff on the bumper. They refuse to do anything besides fix the vehicle. I ask for another car with no accident history or to be compensated for the depreciation of the vehicle (on an accident I didn't cause). They refuse. A week goes by and after contacting the owners daughter through email ......no answer besides they're going to fix it. The manager contacts me over a week later just offering the same. No "hey we will make it up to you" , "we will make this right" , "we want you as a customer" . They tell me the car won't depreciate because they didn't file an accident report (illegal). If the damage was over $1,500 they needed to file a report. It was $2,800. So I go to the police and get report. I have a admittance of guilt summary from the service department and an estimate from their body shop. I call corporate. They say give us three business days and we will make you an offer. A week goes by and I can't get a hold of the contact. I call last week and they say we're not going to do anything for you besides fix the vehicle. No customer service. They're arrogant, incompetent and a shady business. Instead of stepping up to the plate , they're defiant. They screwed up and colluded to hide the damage. No body work was done to my car (I wouldn't let them) , but when I picked it up it was washed. The scuff on the bumper was washed off. DO NOT BUY A CAR FROM THESE PEOPLE OR HAVE ONE SERVICED THERE. They think it's the wild west with no accountability. More