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Bill Kay Honda

Bourbonnais, IL

4.7
1,562 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible. Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
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1360 Locke Dr

Bourbonnais, IL

60914

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Showing 1,562 reviews

May 30, 2021

PEOPLE WERE GOOD BUT IT TOOK 2 DAYS TO DO A ONE DAY JOB. PRICE WAS OK AND QUALITY OF WORK GOOD. PEOPLE WERE FRENDLY AND HELPFUL. More

by CAROLEPARK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
May 31, 2021 -

Bill Kay Honda responded

Carole, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 28, 2021

I was with Larry and he was able to answer all my questions, they had a great selection, and they were even able to help me with setting everything up in my car which I wouldn't have been able to do More

by kschmidt501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chouinard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Bill Kay Honda responded

Thank you for your feedback on your recent visit to Bill Kay Honda. I'm glad to hear that Larry was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase. Please let us know if we can be of any further assistance. We're always happy to help.

May 27, 2021

Larry was very understanding and very personable .I enjoyed working with him..He did everything he said he would Thank you Larry well job done.. More

by jeanettetrapani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chouinard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Bill Kay Honda responded

Thank you for the kind words for Larry in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance.

May 26, 2021

The salesperson was great and process efficient and seamless to complete car sale. I’ve been there 2x and both experiences excellent. Nowadays it’s difficult to get impeccable customer service and eff More

by smunday
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chouinard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

May 25, 2021

Had some service work done, very satisfied with the work. Service department is easy to work with, and kept me informed. While i was waiting, i test drove an Odyssey as i am possibly looking at a second car. More

by NANCE2094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Grzelak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Omay
May 25, 2021 -

Bill Kay Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else, we look forward to assisting you with any future automotive needs!

May 24, 2021

Seemed like the recall was an opportunity to up sale. Since when is it recommended that alignment be done without rotation and before a needed brake replacement? More

by KBOLANDPROM
Friendliness
Price
Recommend Dealer
No
Employees Worked With
LET ME OUT OF YOUR SERVEY I HAVE PROVIDED ALL THE FEEDBACK I want
Jun 07, 2021 -

Bill Kay Honda responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

May 24, 2021

This dealership has kept its word so far about their service. I am disappointed that there is no car wash as that was mentioned when I purchased car. I do think the Honda Civic I have, should be recalle More

by patcagney1935
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael in Service
May 24, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your feedback with us, Pat! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

May 22, 2021

As always, the quality of service I received from Kathy was superb. Kathy is committed to giving great service to her customers and she's always very friendly. In my opinion, Kathy is a valuable employee a More

by bell6118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
May 23, 2021 -

Bill Kay Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kathy met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

May 22, 2021

Service is always excellent! Samuel Rios is friendly, professional, explains things very well, he never seems hurried or rushed. I love getting service done here More

by KEVJAJCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
May 23, 2021 -

Bill Kay Honda responded

We are very happy Samuel provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 20, 2021

Came in for a recall notice. Some routine maintenance is due, so i scheduled it. Car is making a clunking noise after my free alignment...... I will buy another Honda. Salesmen were nice, but knew i was w More

by NANCE2094
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
May 20, 2021 -

Bill Kay Honda responded

Thanks for your review, Nance! Customer service is our number one priority, so if you have any further questions regarding your vehicle service, we're here to help. Please let us know when you're ready for your next Honda and we'll do what we can to make it happen! Thanks again--all of us here at Bill Kay Honda appreciate your business.

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