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Bill Kay Honda

Bourbonnais, IL

Overview
Employees
Reviews
Vehicles
4.7
1,562 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible. Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
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1360 Locke Dr

Bourbonnais, IL

60914

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Showing 1,562 reviews

May 10, 2021

Felt that everyone I dealt with did a great job. Not too pushy, let me make me own decisions which is rare for a car dealership in my experience. More

by rzkelly93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2021 -

Bill Kay Honda responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 07, 2021

Great place to have my ridgeline serviced! Prompt friendly service. Sam explains everything thourghly and clearly.They get me in and out quiickly! Highly recommend them to anyone. More

by waynewsalzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
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May 10, 2021 -

Bill Kay Honda responded

Thanks for sharing your thoughts about your experience with Sam here at Bill Kay Honda. We appreciate your business, Wayne, and hope to see you again soon!

May 07, 2021

When ever I bring my car into Bill Kay, I am always treated like family. Everyone is always pleasant and helpful in explaining anything that has been done or needs to be done. I won't go anywhere else! More

by theminedgardener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
May 10, 2021 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, your feedback and rating mean a lot to us. We are always glad to help and appreciate your business! We hope to see you again soon!

May 07, 2021

Sam is amazing he cares about every customer that walks through the doors. He makes your service department a success. The mechanics do a great job More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
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May 10, 2021 -

Bill Kay Honda responded

We appreciate your business, Mary, and our team looks forward to serving you again soon!

May 07, 2021

The salesman was good until the end when he refused to fill the car up before sending me on my way that is just common courtesy. More

by tcavanaugh0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amiljo
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May 24, 2021 -

Bill Kay Honda responded

Thank you for your feedback. Our goal is make sure that all customers leave happy, and we are sorry to hear that we missed the mark in this case. Would you mind sending us a message with your contact information so we can reach out? We would appreciate the opportunity to learn more and see if we can turn this around for you.

May 06, 2021

Fast and easy to get service. Moving out of state and wanted to make sure our car was good for a long trip, Employees very friendly. More

by lindac48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
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May 06, 2021 -

Bill Kay Honda responded

Thank you, Linda, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 06, 2021

Having used Bill Kay for a couple decades now, service quality had slipped. Maybe it's due to growth or covid-19 making it hard to find quality service techs up front, but my last several visits have been More

by Hondaguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
May 06, 2021 -

Bill Kay Honda responded

Thank you for your feedback. We strive to make sure that all of our customers leave happy, and it's disappointing to hear that your recent experience here at Bill Kay Honda hasn't met your expectations. If you wouldn't mind reaching out to us, we would love to discuss this in more detail so we can learn more and understand where we might need to make improvements.

May 04, 2021

Very thankful they were able to work us in due to having a screw in a tire. Joshua and Sam updated us as often as they could. Very friendly staff. More

by kristy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua, Samuel Rios
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May 05, 2021 -

Bill Kay Honda responded

Thank you, Kristy, for the kind words for Joshua and Sam in our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 01, 2021

The service At Billl Kay Honda in Bradley was great. I did not have to wait long for my car to be service and they were very polite. More

by Chenille
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
May 02, 2021 -

Bill Kay Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else.

April 30, 2021

Easy to setup appointment and time to get in.Well explained work to be done and time needed to get done.I will be back and recommend to anyone needing service More

by Ksene56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
May 02, 2021 -

Bill Kay Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

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