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Bill Marsh Chrysler Dodge Jeep Ram

1.0

5 Lifetime Reviews

1655 S Garfield Ave, Traverse City, Michigan 49686 Directions
Sales: (231) 941-4141

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5 Reviews of Bill Marsh Chrysler Dodge Jeep Ram

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April 23, 2018

"Steer Clear of Kalkaska Service Location."

- Shadow

Took my Jeep in for an oil change & software update, and was met with the most obnoxious person behind the service counter named Dennis. Dennis kept telling me he was too busy to deal with my appointment. When I got my car back I no longer had a working stereo or bluetooth, Dennis just said he was too busy to even make an appointment to look into the problem their service had caused. Had to take my car somewhere else to get everything working again. Spoke with a manager in Traverse City how said "I'll get right back to you as soon as I can look into it" Almost 3 months later it wasn't till I left them an unfavorable review on facebook that they took the complaint seriously. Spoke with Emily several times but all she can offer is cliches such as "solution focused" & "pathway to a solution" & "solution oriented" which all added up to zilch! Their solution in a nutshell was because they have a problem causing employee that I should just deal with someone else like the service manager...........Really?.....What happens when he's not in or on vacation? which is why I ran into Dennis in the first place, the service manager was on vacation so I was stuck dealing with Dennis. They are only interested now because they know I'm buying a new truck. Since their pathway to a solution focused answer is in a nutshell "Just deal with someone else" I intend to do just that, I'm going to be dealing with a dealer in Grayling and let my kids & friends know to steer clear of Bill Marsh. Not till Emily is focused on a solution that she'll have to "head them off at the pass" to find will they resolve any of their issues

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Recommend Dealer
No
Employees Worked With
Emily, Dennis
September 27, 2012

"Mark took care of all the details of our purchase of a..."

- danangers

Mark took care of all the details of our purchase of a Jeep Grand Cherokee with ease. He spent 45 minutes explaining the technical workings of the electronics when he delivered the car, set up our cell phones to work with the NAV system and sent us off smiling.

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Recommend Dealer
Yes
Employees Worked With
Mark Soper
February 02, 2011

"I purchased a used 2007 Dodge Dakota from Bill Marsh..."

- fileccia12

I purchased a used 2007 Dodge Dakota from Bill Marsh November of 2010. I test drove it and it was pulling really hard to the left. They told me that the tires were low and that it needed an alignment. After they realigned it, they said that if I decided to purchase the truck and it still was pulling after a few days, then they would look at it again and fix what was wrong. So I purchased the truck (knowing that I could return it within 5 days and get my money back if they didn't fix the problem). A couple days of driving the truck around, I noticed that it was still pulling, so I took it to a mechanic in Gaylord. They told me that it needed new lower ball joints (knowing that I was taking it back to the dealer to get fixed). Then, I called and told them that it needed to be fixed... and this is when they got shady. I took it in and they looked it over and said that it needed a new tie rod... something that they didn't find necessary to replace when doing their 100 point bull s*** inspection? **Dealerships are selling vehicles for a premium price because they are supposed to be in excellent condition by the way** I told him that my mechanic said that it needed new lower ball joints as well. The guy said that they'll look at it again and they pulled the truck back in the service garage. While they were looking at it, I went outside and watched them. While I was watching the service guy moving the tire up and down (any movement means that you need new ball joints), I mentioned the amount of play it had moving around. The mechanic agreed and then we said... "It this was your truck, you'd definitely be putting new ball joints in." He agreed. Long story short, they initially said that the ball joints were fine and didn't need replacing... and after about 20 minutes of arguing with the service manager, they decided to fix it (after I told them I wanted my money back and they could keep their truck)... funny how attitudes change after they see a sale walking away. Now, one year later, this truck is in the shop getting what replaced... the lower ball joints that were supposed to be fixed upon purchase of the truck. I told my mechanic what happened and asked if they go out that fast... he said they shouldn't, but he said there's no way of knowing what s*** the dealership put in there seeing how they were fixing it for "free." The purchase process was smooth and as pleasant as can be. Then the shady service department made my experience miserable... not to mention the rudeness I encountered while disputing with the manager. Bottom line, don't trust them... have your mechanic look at a vehicle before purchase. And make sure they are using a premium product when they fix anything.

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Recommend Dealer
Yes
Employees Worked With
Service Manager... very rude
Mar 22, 2011 -

Bill Marsh Chrysler Dodge Jeep Ram responded

Verified that genuine Chrysler parts, which carry a 12- month, 12000 mile warranty were installed. Also verified that the right outer tie rod was replaced during the recon process and that the left was replaced after the car was sold. Starting in 2009 and again in 2010, our local paper, the Traverse City Record Eagle produced a list of the top businesses in the area called the Hot 100. Over 5,000 ballots were submitted each year to determine that in both years, Bill Marsh was the number 1 place to get your car fixed. Even with the high volume of cars we sell, we pride ourselves on being the reference point for great customer service. In this case, a better inspection and correction of the vehicle would have better served both the customer and the dealership. Thanks for pointing out that our purchase process was smooth and as pleasant as can be. As well as we prepare our used cars for the lot, we always enchourage a second opinion of our mechanical work before making any used car purchase for not only uncovering something we might have missed but to also provide peace of mind before making a used car purchase.

October 12, 2009

"Unprofessional, Rude, would not service a known &..."

- skizamii

Unprofessional, Rude, would not service a known & verifiable engine knock under warranty. The service department dropped tool in engine, ran it, potentially damaged the motor and did not do due diligence to check to see if a piston or rod had been damaged. Said they would give an extended 4 yr/48,000 mile warranty on their work, then promptly told a potential buyer of the truck that they would not stand by it and cost me the sale of the vehilce.

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Recommend Dealer
No
Employees Worked With
Tom Miller / Mike Owen
Nov 30, 2010 -

Bill Marsh Chrysler Dodge Jeep Ram responded

This review is third-party hearsay and has no merit. This review was not submitted by the person who brought the vehicle in for service. The review clearly states... "Said they would give an extended 4 yr/48,000 mile warranty on their work, then promptly told a potential buyer of the truck that they would not stand by it and cost me the sale of the vehicle." This could have been our competitor who was just miffed he didn't get to sell a car because we uncovered a problem or a private party upset for the same reason. There is no way to know. We have been voted as the best dealer in our area to both buy or fix cars or trucks. http://record-eagle.com/hot100 Sincerely, Dana W. Pratt III E-Business Director Bill Marsh Automotive Group 231-929-8827

May 08, 2008

"I would recommend buying a car at this dealership! My..."

- christc

I would recommend buying a car at this dealership! My salesperson Eric Cram, the sales manager Mike West and the finance manager Tammy Reid helped to make my transaction a smooth as silk. The one best Bill Marsh price is more than fair. I was taken through the service department for a tour. I spoke with the service manager, Tom Miller and he answered some maintenance question I had and asked me to call him personally if I needed anything. While on the way out, I had the chance to meet Bill Marsh Jr and was thouroughly impressed by the way he carried himself. We even got into a discussion about our younger days and it turns out we knew each other back in Pennsylvania. If you want to be treated honestly and fairly, by all means buy or service your car here. You will be glad you did!

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Recommend Dealer
Yes
Employees Worked With
Tammy Reid, Mike West, Eric Cram, Bill Marsh JR, Tom Miller
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