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Bill McRae Ford

Jacksonville, TX

5.0
24 Reviews

1511 E Rusk St.

Jacksonville, TX

75766

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Showing 24 reviews

March 30, 2024

Nice hometown, friendly people. They said they would have everything ready when I got there after my 3 hour drive. And they did I was out in short time. More

by royb1108
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Hanna, Jonathon Bond
Apr 12, 2024 -

Bill McRae Ford responded

Hi Royb1108, thank you for your business and for sharing your experience. We know that your time is valuable, so we do our best not to waste any of it, while still providing you with the quality and service you deserve and expect. Again, we appreciate you choosing Bill McRae Ford and we are honored to count you as a member of the "McRae Family"!

March 29, 2024

Jonathon went above and beyond to get us into a vehicle that fit our budget! Highly recommend him to everyone! More

by littleheather015
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Hanna, Jonathon Bond
Apr 12, 2024 -

Bill McRae Ford responded

Hi Littleheather015, thank you for your business and for your kind words. You are spot on about Johnathon, he is fantastic! He takes the time to listen to our clients and works hard to help you find the best fit for you. Again, we appreciate you choosing Bill McRae Ford and we are excited to count you as a member of the "McRae Family"!

March 29, 2024

Jonathon was an amazing salesman! I have never had such a great experience buying a car! No pressure and he is determined to find you exactly what you want! He put me in the car of my More

by Christy75763
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky Hanna, Jonathon Bond
Apr 12, 2024 -

Bill McRae Ford responded

Hi Christy, thank you for your business and your kind words. You are right about Jonathon, he does a great job helping our clients in whatever way he can. Congratulations on your new car and again, we appreciate you choosing Bill McRae Ford. We are thrilled to count you as a member of the "McRae Family"!

December 20, 2023

Just purchased a 2017 Camaro SS on 12-2-2023. Spoke with a wonderful gentleman on the phone (Steven) who prepared my deal but was not present when I purchased the car. In his place I dealt with M More

by STORM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven, Becky Hanna, Tim Herrick
Dec 29, 2023 -

Bill McRae Ford responded

Hi Storm, thank you for your business and your kind words. We have a great team in place that will do whatever they can to help out. Both Stephen and Tim are awesome and, of course, Becky is among the best in the business! Again, we appreciate you choosing Bill McRae Ford and we are thrilled to count you as a member of the "McRae Family"! Enjoy that beautiful Camaro SS!

November 09, 2023

Hats off to the Service Department. We had an emergency, we had lost valuable documents under the console and we only had a few hours before we needed to use those documents. We know More

by Bob Denver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McDonald and Rick
Dec 29, 2023 -

Bill McRae Ford responded

Hi Jim and Shelley, Thank you so much for your business over the years and for sharing your experience. I can just imagine how frustrating losing those papers under the console must have been and I am thankful to hear that Kevin and Rick were able to recover them for you in time. Your situation is emblematic of the way we do business. We try to help out in any way that we can, whenever we can. Again, we appreciate you choosing Bill McRae Ford for the past 20 years and we are honored to count you as a member of the "McRae Family"!

April 26, 2023

Cheers to Bill McRae Ford, Maegan Jones, and the mobile service guys! Came to my rescue this morning when I had a flat tire. They got there quick and were super friendly. Oh, and did I mention I drive a C More

by penny.jones50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maegan Jones
Jun 21, 2023 -

Bill McRae Ford responded

Hi Penny, thank you for your business and your very kind words. Our Mobile Service team is very skilled and, as you mentioned, can work on other brands besides Ford. And it isn't just for emergencies, they will come and perform other routine maintenance as well. Again, we appreciate you choosing Bill McRae Ford and we are thrilled to count you as a member of the "McRae Family"!

March 21, 2023

I was very happy to have met Coop, he is fantastic and no pressure sales and he assisted us in finding the right SUV, We purchased an Expedition Timberline on 3-18-2023 and couldn't be happier in the exp More

by Suprcru2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
COOP, "MIKE COOPER"
February 24, 2023

Very happy with my experience & staff from this dealership! These guys are the real deal when it comes to buying trucks! More

by Alan Michalka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Snodgrass
Mar 13, 2023 -

Bill McRae Ford responded

Hi Alan, thank you for your business and your kind words. We have a great team in place that really knows their stuff. Whether you are working with our Sales, Service or Parts departments, you can rest assured that we have you covered and you will be well taken care of. Again, we appreciate you choosing Bill McRae Ford and we are honored to count you as a member of the "McRae Family"!

August 30, 2022

Great customer service! Very friendly and easy to work with. Thank you Mike Grubbs. A More

by Tammykd77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Grubbs
Sep 22, 2022 -

Bill McRae Ford responded

Hi Tammykd77, thank you for your business and your kind words. You are right about Mike Grubbs, he is fantastic and does a great job taking care of his clients. Again, we appreciate you choosing Bill McRae Ford and we are thrilled to count you as a member of the "McRae Family"!

May 22, 2022

The very best experience I’ve ever had buying a vehicle! Everything was done over the phone in one day and my 2021 Ford F-150 Lariat was delivered 300 miles to my house the very next day. The vehicle was in More

by David.herman64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Grubbs, Coach
Jun 24, 2022 -

Bill McRae Ford responded

Hi David, Thank you for your business and for sharing your experience. One thing that the past few years have taught us is that there is more than just the traditional way to buy/sell a vehicle. We work with people all over the country providing the same delivery service that you spoke of. We agree with you completely about Mike, he is fantastic! He hasn't been with us very long, but he is no stranger to the car business and more importantly, taking care of our clients. We are proud to have him on our team. Again, we appreciate you choosing Bill McRae Ford and we are honored to count you as a member of the "McRae Family"!

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