Bill Penney Toyota

I had purchased new tires at Costco, and I was told I needed new lug nuts for my 21 year old 2003 Toyota Tundra. Because of the age of the truck, I was reluctant to take it in to the dealership, but I wa needed new lug nuts for my 21 year old 2003 Toyota Tundra. Because of the age of the truck, I was reluctant to take it in to the dealership, but I wanted authentic Toyota parts, because I was getting it ready to give to my grandson when he reaches 16 years old in a few months. I was connected with Service Advisor Richard Felch, who ordered the lug nuts and told me to just come by the next day and get them put on. I took the truck in, met Richard, who was very helpful and efficient. He had the lug nuts put on at no charge, while I waited in the remodeled customer lounge. It is clean and bright, has coffee for the customers, a charging station for your electronics, and is very comfortable. My wait was very short, and while I waited, I was texted with a video “walk around inspection” of my truck. They didn’t try to sell me something else or extra. Richard came and got me in the lounge, I paid my bill for the lug nuts, and walked out with Richard to my truck. I asked Richard for his card, because we have 2 other Toyotas in our family, and I will recommend they go to Richard. He is helpful, personable and professional. He restored my confidence in dealership service! More

Bought a used F-150 truck from the Bill Penney Mitsubishi side on 23 Dec 2023 and as of 01 Jan 2024 the truck broke down at my local gas station, had it towed home that night and contacted Gary Lane just to side on 23 Dec 2023 and as of 01 Jan 2024 the truck broke down at my local gas station, had it towed home that night and contacted Gary Lane just to be told that it didn't fall under the warranty! How convenient is that a Disabled Vet spends his holiday and $500 down on a vehicle that I haven't even had over a week and a half. Not to mention I haven't even made the first payment yet, and the saddest part they know I use to work for them!! If you want complete customer service and care I wouldn't advice spending your time or hard earned money with this dealership!! More

I found out about this dealership from Jennifer Golden. Her and all the other employees of Bill Penny were helpful and and professional. Her and all the other employees of Bill Penny were helpful and and professional. More

This is the 3rd vehicle me and my wife have bought from Dalton Swinney, he is a amazing salesperson and very patient with a old man like me. We will send all our friends and family members to him. Dalton Swinney, he is a amazing salesperson and very patient with a old man like me. We will send all our friends and family members to him. More

Jaden Tyson really worked with us to show us the vehicles we found interest in and facilitated nicely the negotiating and delivery of our new Grand Highlander. Thanks Jaden!! we found interest in and facilitated nicely the negotiating and delivery of our new Grand Highlander. Thanks Jaden!! More

James Jackson was very professional and very easy to work with. He exceeded all our expectations. I would highly recommend him to anyone buying a car. He was honest and very straight forward and caring. with. He exceeded all our expectations. I would highly recommend him to anyone buying a car. He was honest and very straight forward and caring. More

Particularly shady. If you intend to purchase a vehicle here, exercise extreme caution. Carefully look over every single document you’ve been presented, even if the pers If you intend to purchase a vehicle here, exercise extreme caution. Carefully look over every single document you’ve been presented, even if the person showing it to you suggests it isn’t important. All they care about is maximizing profit by any means necessary. They will NEVER offer you an olive branch for any reason whatsoever if it does not ultimately earn them your money. Buyers beware! More

This is the worst service department ever your rav is ready glovebox was still out ready glovebox was still out More

Jennifer Golden, was the my sales representative, when she was checking what bank was financing the truck i specifically told her that I wanted my bank USAA to finance the vehicle! Then I told her I didn she was checking what bank was financing the truck i specifically told her that I wanted my bank USAA to finance the vehicle! Then I told her I didn’t want Redstone Credit Union. I then started to apply online completing my application with my bank USAA and she stooped me and said don’t cause the person was already doing the application for USAA, which was a lie!!! I feel that I was coerced into accepting the application at Redstone by your sales representative, and not satisfied!!! Another she told me she was going fill up the vehicle with gas, lied again, the vehicle had only a quarter of gas!! I then called her back and she said she can only fill the vehicle with 5.00 of gas and said the vehicle had half a tank of gas!! I’m never going to buy another vehicle from Bill Penny!!!! I’m not a satisfied customer. Further more she said she was going to have the glove compartment which could not be opened, opened before I leave with the vehicle!! It was never fixed!!! Bad business and customer satisfaction by Bill Penny Toyota!! More

This will be our 5th car purchased from them and this one was the worst. At finance we were told we had to get an warranty to get our rate. I called the bank the next day to find out that was false and consi was the worst. At finance we were told we had to get an warranty to get our rate. I called the bank the next day to find out that was false and considered fraud. I also noticed the price of the vehicle was wrong on the contract! Made contact with one of the finance mangers to express my concerns and hope to have all resolved today. will not make another purchase here. More