Bill Roberts Chevrolet

They sold me a equanox, and a warranty. Didn't stand behind either, I would not buy anything from this dealership Didn't stand behind either, I would not buy anything from this dealership More

Bill Roberts always provides quality, (and nice), service I have sometimes run late to my car service appointments, yet the service staff is ALWAYS nice about it. I appreciate the mechanics as well, for I ha I have sometimes run late to my car service appointments, yet the service staff is ALWAYS nice about it. I appreciate the mechanics as well, for I have never had an issue with their service. Jody is always nice to talk to, as well. More

Personal, Pleasant Experience I was in a situation that I needed to purchase 3 cars at the same time. I sent a list of what I was looking for to Mary and within a short amount of t I was in a situation that I needed to purchase 3 cars at the same time. I sent a list of what I was looking for to Mary and within a short amount of time she had several options for us to test drive. She was very patient with us as we drove cars, asked questions, asked her to pull another car off the lot and then went through the process of adding features to one of the vehicles that we did purchase. She was very patient and friendly. She spent quality time with us to ensure that we were getting the vehicles that we really wanted. I would recommend Bill Roberts Chevrolet to anyone looking to purchase a new vehicle! More

What a pleasant experience! I live in Southeast MN about 540 miles from the dealership. I saw a vehicle they had that I was interested in. It was one in less than 10 in the whole I live in Southeast MN about 540 miles from the dealership. I saw a vehicle they had that I was interested in. It was one in less than 10 in the whole country at my pricepoint. I contacted them and from the first phone call I was impressed. Although the car was used Brent answered all my questions, and followed up with answers if he didn't know the answer of hand. Mark who handled the paperwork was so easy to work with that my banker--who spoke to him by phone--commented on it. Every one I talked to or came in contact with at the delarship--including the owner--was courteous and made me feel like I was a wanted there. They have a family feel to them which I like. I was also impressed with the cleanliness of their facility and the speed of the paperwork. It took about half an hour including test driving the vehicle and they didn't try to tack on any fees or coerce me to get anything I was not interested in I visit a lot of dealerships; I test drive a lot of vehicles for fun and research. This is definitely one of the best I have dealt with primarily because everyone I had contact with was nice. That definately stood out. More

Great Purchase Experience I started working with Reggie and Mark on the purchase of a Buick Enclave on Saturday, going so far as to submit credit applications. My wife and I d I started working with Reggie and Mark on the purchase of a Buick Enclave on Saturday, going so far as to submit credit applications. My wife and I decided that the Enclave was too big for our needs so I called on Monday and asked them to find a Chevrolet Equinox LTZ. Before the day was over, Reggie had called back and told me about the vehicle he had located. He had the vehicle at the dealership the next day and we went to purchase it on Tuesday. Reggie and Betty helped to finish the purchase. At no time did they react negatively to the change I had requested. They provided friendly, courteous service at a good price. More

Great Experience! If only every dealership was like this, those many many people who cringe at the thought of going to a car dealership would cringe no more. This was If only every dealership was like this, those many many people who cringe at the thought of going to a car dealership would cringe no more. This was by far the best car purchasing experience I have EVER had. I traveled two and half hours to look at a car I had found on Auto Trader and you just never know what you're going to be walking into. Needless to say, I was ecstatic at the first rate staff, fair pricing and honesty of this dealership and it's members. A down to earth group of people. Would DEFINITELY go back and I haven't wasted any time recommending them. Love my H3! More

Outstanding experience! Reggie is so easy to work with. We never feel like we are being 'taken' when we deal with him. Everyone at this dealership is so friendly and honest - Reggie is so easy to work with. We never feel like we are being 'taken' when we deal with him. Everyone at this dealership is so friendly and honest - we always come back to Bill Roberts Chevrolet. More

My wife and I recently decided to replace her aging Aurora with her 1st "New" car. We shopped several different dealerships in both St Louis and Springfield MO before visiting our local Chevy/Buick de Aurora with her 1st "New" car. We shopped several different dealerships in both St Louis and Springfield MO before visiting our local Chevy/Buick dealer (Bill Roberts). Our salesman, Reggie Taylor, was very patient as we sampled (drove) 7 different new and used vehicles of varying styles and sizes. Mr Taylor was very helpful in identifying and explaining the virtues of each model. In the end we were able to make what we felt was an informed decision. Our choice was the Buick Verano and after a brief discussion we settled on what we felt was a very fair price. We decided to sleep on our decision and Mr Taylor never pressured or hurried us in any way. He, of course, offered for us to keep the car overnight which we declined. The next morning my wife contacted Mr Taylor and was invited back to the dealership to discuss financing with Betty Mock and she was offered very favorable terms. There were no "surprise" fees or undue pressures about optional programs. Everything was above board and transparent. When it came time to take delivery everything was prepared just as expected...again no surprises. Lastly, this vehicle has lots of technology that neither my wife or I were familiar with. Mr Taylor was very helpful with all aspects of the acclimation process. We drove away with both phones synced and not intimidated by all the new technology afforded with our new Buick. We're hard to please and we came away very pleased. You would do well to give these folks a chance to make you as happy as we are with our new Buick.....Great job Reggie and Betty..We'll be back! More

I have been dealing with this Dealership for the past 16 years. Is this Dealership perfect? No. But it is Very Good? One of the best I have ever dealt with. I am 63 and have owned more than 30 vehicles and years. Is this Dealership perfect? No. But it is Very Good? One of the best I have ever dealt with. I am 63 and have owned more than 30 vehicles and overall have probably had as many bad as good experiences with various dealerships over the years. I am glad Bill Roberts Buick/ Chevrolet made it through the recent mini Depression. They have always made an effort to work with and for me. Life being what it is my experience could change the next time I go in but I very much doubt it. No one is perfect. Including me. Does the Sales Department try to make the buying experience pleasant? Yes! Is the Service Department Top Notch? Yes! As far as Dealerships go in my opinion Bill Roberts is about as good as it gets. More

They made the process simple and easy. Everyone was very friendly and knowledgeable. Monte took at least an hour to explain the features of our new car and answer any questions we had. The dealership looks friendly and knowledgeable. Monte took at least an hour to explain the features of our new car and answer any questions we had. The dealership looks great with the new update. Great experience! More