Bill Walsh GM Superstore
Ottawa, IL
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 19 reviews
Erica is the best! She always gets back to you with an answer. She is the reason why I purchased my vehicle. She always gets back to you with an answer. She is the reason why I purchased my vehicle. More
Jeremy at Bill Walsh GM was great from the start. Helped the entire way through the buying process and even after the truck was purchased. He made sure everything was clear and exactly how I wanted i Helped the entire way through the buying process and even after the truck was purchased. He made sure everything was clear and exactly how I wanted it. Great customer service! More
Great communication and follow up on a truck I was interested in buying, came in quick negotiation with Jeremy and drove off with a great truck at a fair price. interested in buying, came in quick negotiation with Jeremy and drove off with a great truck at a fair price. More
Absolutely incredible experience. I want to give out a shout out to the used sales rep and the used car managers. I bought a vehicle at an extremely fair price, got a solid deal on my I want to give out a shout out to the used sales rep and the used car managers. I bought a vehicle at an extremely fair price, got a solid deal on my trade in, and was treated with respect and professionalism the entire time. I have been to dozens of dealers looking for this same car and had to deal with pricing games, hassles, nickel and diming, high pressure, etc. etc. Exactly what you would expect in today's market. However this was never the case here -- they did not play pricing games with me and were very honest from the get go. I do not understand the poor reviews but I assume they come from people that either have zero credit to no credit and were denied a loan. That's not one the dealership but on the bank. This place is no frills but all the staff are fair, friendly, professional, and most importantly do NOT PLAY GAMES or treat you like a fool. Highly recommend to anyone who wants an honest and low pressure purchasing experience. Thanks to the entire team! More
The staff is very friendly, very helpful, very knowledgeable and closed my deal in less then two hours!! No price gouging no haggling just a good old fashioned car deal! Thank you very much!! knowledgeable and closed my deal in less then two hours!! No price gouging no haggling just a good old fashioned car deal! Thank you very much!! More
I would not recommend! When trying to make a deal over the phone I could not get a price. The price on the internet kept changing and they would not honor the lesser price. I needed a gooseneck hitch, a b the phone I could not get a price. The price on the internet kept changing and they would not honor the lesser price. I needed a gooseneck hitch, a bedliner, and small dent fix and they had to farm out everything. That right there make me wonder if they are going to farm out warranty claims. The sales man did not even know what a gooseneck hitch was. More
Great Experience Jeremy T was our car salesman, and we had a wonderful experience buying a car from them. He was not pushy (we had been to a couple places that were be Jeremy T was our car salesman, and we had a wonderful experience buying a car from them. He was not pushy (we had been to a couple places that were beforehand), and he did everything he could to help us out. We love our vehicle, but you can honestly find a vehicle you love anywhere. What will keep us coming back was the excellent customer service Jeremy exhibited. Finding a car salesman like him is equivalent to finding a needle in a haystack. More
Engine This dealership will do whatever they can to get you to buy a car but if anything happens to it(even if its nothing you did) your screwed on it. I bo This dealership will do whatever they can to get you to buy a car but if anything happens to it(even if its nothing you did) your screwed on it. I bought a car with under 65k miles from them. Not even a year later, Slamming into gear, exhaust leak. More
Horrible! !HORRIBLE!! Horrible experience. Do not deal with these people. I contacted them through a car buying app. I was promptly contacted by Rachel Robinson !HORRIBLE!! Horrible experience. Do not deal with these people. I contacted them through a car buying app. I was promptly contacted by Rachel Robinson at Bill Walsh. I called her and discussed my issues. That I am coming from Bloomington-Normal and would like to take it to my own mechanic. I was told sure! Not a problem. When you come in ask for Mike one of our managers. I was emailed an appointment reminder and it was stated if anything changed such as the car being sold or something came up she would give me the courtesy and let me know. My appointment was for 9am. She called me at 8:23am to confirm that I was coming and that they were ready for me and the van was all pulled up and ready to go. My first sign should have been when I showed up to the used car area no one knew I was coming. I was lead out by a salesman to the van, that was still covered in frost..... the salesman left me to look over the van and said when I was ready to pull up to the office and sign some paper work, I would be on my way. I did, he came out to get a copy of my ID. When he returned he said, come in we have a problem. The used car manager went on to tell me that I should have never be told that, they have 2 appointments to show the van, and basically if I could have it back in 5 hours I could take it, but not overnight like I was promised. And basically it wasn't his problem I was promised that from the business office that "doesn't communicate with the various wings of the dealership". At that point I handed over the keys and "walked". The salesman, whom I will add was kind and basically told me he understood my anger, followed me out to my van and apologized. But the dead was done. Once I returned home I texted Rachel Robinson. Basically telling her how I am not happy and my time was wasted. She called and texted multiple times trying to "earn back" my business. But I was told the van would be sold today at that price and I am not about to wasted more of my time with a dealership that has bad communication and customer service!! My father has worked 20+ years in the car business, I know this is not how the "good ones" operate!! I can tell you from my horrible experience not to work with or trust Bill Walsh!! If there was a zero star rating I would rate them a solid ZERO!! More