I purchased a 2011 pre-owned F150 truck from Billy Cain Ford in Commerce Georgia on 7/11/2014 and wanted to share my experience with other prospective buyers. Two words would sum it up and those would be, “buyer beware”. I first located this truck via an advertisement on the cars.com website. After viewing the photos of the truck and speaking with a salesperson I drove three hours from Lake Wylie, SC to see the truck in person. After getting some background information on the vehicle and looking it over (not closely enough as it turned out) I took it for a test drive. I was satisfied with how it drove and decided to make an offer and after the usual haggling purchased the truck. After getting the truck back home I realized I hadn’t checked it over quite closely enough. I discovered unrepaired hail damage on the roof of the vehicle. That’s when the problems began. I contacted the salesman to inquire about the hail damage on the truck and asked him why he hadn’t made me aware of it before it was sold. Of course he denied any knowledge of the damage. I told him I’d like to get it repaired and he suggested that I turn it in to my insurance company and let them take care of it. I politely told him that sounded like fraud and that I was pretty sure my insurer was smarter than that. He then suggested that I get an estimate to repair the damage so I got two separate quotes and sent them to him. After that got no results I took pictures of the damage and emailed those to the general manager on 8/10/2014. Now two months later I’m no closer to getting this resolved than I was after my initial contact back in July. The general manager assured me that he would stand behind his product and wanted to make things right but apparently he was just trying to put me off. So after two months of emailing and calling him trying to get a response it’s apparent they consider the matter closed and have moved on. I fully understand the liabilities of purchasing a used vehicle and don’t expect them to totally bear the cost to repair the damage (damage that any reputable dealer would have fixed before selling a vehicle). But this dealer has been unprofessional throughout, not having the common courtesy to respond to emails and phone calls and offers to negotiate the cost of repair. I now wish I had checked other customer reviews of this dealer and the Better Business Bureau website before purchasing this truck.
If you’re thinking of purchasing a vehicle from this dealer my advice would be to check things out fully before making a deal because once you leave their dealership you’re on your own. Believe me, I know from experience.