Overall, I am happy with the car I ended up with, and overall, Tony was helpful. I got the impression that they were impatient with me throughout the experience, and they kept trying to push a certain car on me rather than giving me time to explore other options. I know they see lots of people coming to buy vehicles every day, but it is not something I do for a good number of years, and it is not a decision I want to rush into. James drove with me for my final test drive, and he was actually super chill and helpful. I wish I would have worked with him throughout the entire experience.
My real complaint comes from when I made the decision to actually buy the vehicle. I let him know which vehicles I had narrowed it down to and when I would come. I came around 6:00 and didn't leave until 9:00 because it took so long for them to fill out all the paperwork. Chad who was taking care of finances was pretty rude throughout the entire experience including the followup afterward. While I was waiting for so long, they encouraged me to take the car out for another drive. When I came back I saw both Tony and Chad having a smoke break. I get that it was the end of the day, and they were probably tired too, but I think we could have finished up at least a little sooner without the smoke break. I had a much more genuinely helpful experience at Kupper Chevrolet, so I would highly recommend visiting them instead of Bismarck Motor Company after this experience.