Blackwell Ford Inc.

Be sure you request a written estimate of the repairs prior to agreeing for the work. I did not understand the conversation around the purchase / installation of one tire and there was a charge to plug prior to agreeing for the work. I did not understand the conversation around the purchase / installation of one tire and there was a charge to plug a hole! I paid cash for the repair ... I was not provided with a receipt. More

I recently contacted Blackwell Ford to have the timing belt replaced on my SVT Focus. My interaction with Patrick Sullivan, Assistant Service Manager was pleasant at first. Prompt responses and gave me an belt replaced on my SVT Focus. My interaction with Patrick Sullivan, Assistant Service Manager was pleasant at first. Prompt responses and gave me an estimate fairly quickly. Once I received the estimate though, things began to quickly go down hill. Patrick had my vehicles VIN number to do the parts lookup. I was quoted for a timing belt and the various pullys to go with it, only to then have Patrick come back and tell me that his technician said "that year and model of focus has a timing chain rather than a belt", which is pretty concerning for a Dealership Technician to give such an incorrect response. I also do not know how Patrick did not tell the Technician that no timing chains came up when searching for parts with my VIN. When I call Patrick out on the SVT engine having a timing belt and not a timing chain, he proceeds to try and lie telling me that there were two 2.0 engine used in the SVT for 2004. A basic google search can prove that is demonstrably false. Assistant Service Manager Patrick then proceeds to tell me that they do not have to remove the valve cover to service the timing belt, and tries to get me to agree to paying an additional $200 in labor for the valve cover gasket to be replaced. The 2004 Workshop Manual from Ford calls for the Valve Cover to be removed during the timing belt replacement, as you can see in my screenshots below. Fed up with Patrick, in my next email asking about their service warranty among other things I ask him to CC the service manager, Ed Waldron. Patrick CC'd Ed and ignored my questions. Two days pass, and Service Manager Ed Waldron never responds to my email I sent asking about their service warranty. I send Ed and Patrick another email today asking about the service warranty and asking him to clear up the confusion on the procedure they would take to replace my timing belt. After 6.5 business hours I still did not receive an email response from either of them addressing my questions and concerns. Do not trust these service managers as far as you can throw them. They will lie directly to you so they can stroke their ego and never be wrong. My family will not be renewing their leases at this location either, which is a shame because they live at most 1 mile away. More

Cary was very knowledgeable about all the different offers. We were able to test drive the vehicles that we wanted. Everything went smoothly. I highly recommend Blackwell Ford. offers. We were able to test drive the vehicles that we wanted. Everything went smoothly. I highly recommend Blackwell Ford. More

Extremely happy Can honestly say my Whole experience with Blackwell Ford was great . With Short notice John had me test driving my F150, sitting down and completing t Can honestly say my Whole experience with Blackwell Ford was great . With Short notice John had me test driving my F150, sitting down and completing the deal and having me drive home with my truck within a few short hours (F150 is great) More

Excellent, Professional staff Cary Crouch wins again! He found the Escape I wanted...and delivered it with a smile...despite the pandemic. Thanks, Cary and Blackwell Ford...great j Cary Crouch wins again! He found the Escape I wanted...and delivered it with a smile...despite the pandemic. Thanks, Cary and Blackwell Ford...great job. More

Great deals for sure. Chris Lokatys and I wrapped up a deal on an Edge ST in less that 30 minutes of me walking thru the door. All my family business is on its way to Chris at Blackwell. deal on an Edge ST in less that 30 minutes of me walking thru the door. All my family business is on its way to Chris at Blackwell. More

Great value For one thing I never could have believed I could afford the truck that I got. I must have hit the perfect time with the technology day and rebates. I For one thing I never could have believed I could afford the truck that I got. I must have hit the perfect time with the technology day and rebates. I couldn't be happier with my truck. We came in with our priority list and our salesman, John Litchfield, found us even more than what we were looking for. Thank you. More

2019 Fusion Lease My sales person was very responsive to my request for a replacement of my previous Fusion. I was looking for a hybrid this time around as I heard tha My sales person was very responsive to my request for a replacement of my previous Fusion. I was looking for a hybrid this time around as I heard that the expected mileage was very good. The new vehicle has exceeded my expectations. My visit to Blackwell Ford was excellent in every regard. The paperwork was ready for me when I arrived. The process was very efficient. Before I knew it, I was sitting in my new car while the sales person was going over the details of the operation of my vehicle. He added my phone and all of the contacts. Overall a great experience.....and that is why I have been using the same sales person and dealership for many years. More

Cary Crouch is excellent! Gotta say that my recent purchase of a '17 Escape went very well with the help of salesguy Cary Crouch. I've driven GM products for nearly 30 years an Gotta say that my recent purchase of a '17 Escape went very well with the help of salesguy Cary Crouch. I've driven GM products for nearly 30 years and decided to try a Ford. I was pleasantly surprised at how well I was treated by Cary and he located my Escape and had the paperwork ready for me when I arrived...and I drove it home the next day. Thanks, Cary and Blackwell Ford. :) More

Customer Service Is Crap I make an appointment online to take my car in for a service appointment (oil, tires, checkup, etc..) at 8 am one day. For online it even gives me the I make an appointment online to take my car in for a service appointment (oil, tires, checkup, etc..) at 8 am one day. For online it even gives me the option to ask for a loaner/rental, which would be nice, but an oil change and tire rotation shouldn't take more than what 30-45min. I could wait that long and work in the lobby. So, I walk into the Ford "quick" lane center and say "Hello, I have an appointment a 8am for a oil change and tire rotation". In which they say "But, we don't accept appointments, you just bring your car in and drop it off, right now it is a 4 to 4.5 hour wait". I just refer to the appointment that I made, how I made it online, how I have received about 6 reminders through email and text that I have an appointment this morning, no luck. So I ask to talk to the manger, in which he basically just tells me the same thing, we don't really have appointments, your just supposed to drop your car off any time. So again what is the point of making an appointment here. Apparently to let them know that you are going to be dropping your car off at that time????????? Has anyone ever made an appointment/reservation at a restaurant, showed up at that time, and then been told sorry it will be about a 2 hour wait, but thanks for letting us know in advance that you were going to be here at this time? No, because the whole meaning of appointment is to schedule a time to have it done, so that you do not have to wait. I basically just asked if there is anything he would do for me (loaner car, start my oil change now, etc...), the manger said "No". So, i walked out and said anywhere else that I go and make an appointment, i show up at that time, and 30-45mins later I am out of there. More