Blaise Alexander Chevrolet Volvo

Communication between sales and management needs to be improved. Took multiple phone calls to get it all sorted out. improved. Took multiple phone calls to get it all sorted out. More

Found this dealer online with a car that matched what I was looking for almost exactly. 2250 miles away from me but $5-6,000 cheaper than any dealer near me! Talked to and had help throughout the entire pr was looking for almost exactly. 2250 miles away from me but $5-6,000 cheaper than any dealer near me! Talked to and had help throughout the entire process with 2 people Heaven Mercier and Billy Lowe. It was the best and easiest buying experience I’ve had yet! No gimmicks no xx tricks or underhanded sales techniques from either one! Heaven and Billy went OUT OF THEIR WAY to help me get from the airport 90minutes away to the dealer…only thing missing was a glass of champagne and a shot of tequila lol 😂. Basically they made me feel like and took care of me like I was family. The little things mean a lot to some people!! Billy made sure that if there were any hiccups that they wouldn’t interfere with my buying experience even when I started to get frustrated with something stupid he would keep his cool and calmed me down before I overreacted. Basically no hiccup and we sailed right through the paperwork with ease. Heaven went out of her way and stayed late, picked me up at the airport and dealt with crazy xxx airport drivers and hung around till we drove off the lot. I can honestly say it was worth flying to PA from Az and then driving 31 hours to not get ripped off and screwed at the last second like some dealers tried. It’s nice to say I have a dealer I will buy from again and have told friends about already!! Anytime someone asks where I bought my “black mamba” I go into my story and tell them exactly where and who to contact!! I’ll be back in about 2.5 years when this one’s paid off to upgrade to the SS CONVERTIBLE 😝😝😝….Thanks for everything you two your patience and hospitality was extremely appreciated and valued highly! More

Drove 2 hours to buy a used truck they advertised on line. It was prepped and ready in the VIP area when we pulled in. Sales person Zachary was great, did not try to pressure me or any other nonsense. D line. It was prepped and ready in the VIP area when we pulled in. Sales person Zachary was great, did not try to pressure me or any other nonsense. Dan from finance was also pleasantly low key, he knew I was not interested in being upsold any services or warranty, and did not try. It was worth the drive! More

Blaise Chevrolet advertised a 2022 Corvette for sale at MSRP. I called the dealership and spoke with Shelby who confirmed the price and availability. I requested a call from a new car salesman to confirm MSRP. I called the dealership and spoke with Shelby who confirmed the price and availability. I requested a call from a new car salesman to confirm price and availability so I wouldn't make the 3-hour trip needlessly. Austin called back and informed me that they wouldn't honor the price listed on the dealership's website. The actual price would be $10,000 more than MSRP. Their listing on Autotrader was also incorrect. And, Shelby, the internet representative, was also not informed. Austin indicated that the mistake would be corrected right away. (It' wasn't.) Needless to say, I was disappointed by this apparent bait and switch approach to marketing. Austin had the nerve to ask me if I would be interested in placing a new Corvette on order. I let him know I planned to but definitely not from Blaise Chevrolet in Greencastle, PA. Bad form. More

We made a 3 hour drive to get to the dealership for a specific truck. The dealership expected us and had the truck ready. We had some issues with the appraised value of our trade in vehicle. In the e specific truck. The dealership expected us and had the truck ready. We had some issues with the appraised value of our trade in vehicle. In the end it all worked out. The dealership worked withbus until we were happy and satisfied. Everyone was very nice and professional. Dan from financing was amazing! More

Worst service dept I've ever seen. Took van in on Monday for a one day repairs. No call Monday, called Tuesday morning, was told everything fixed but TPS they ordered was wrong one. Asked about the front en for a one day repairs. No call Monday, called Tuesday morning, was told everything fixed but TPS they ordered was wrong one. Asked about the front end alignment and was told no they did not do that yet but van would be done Tuesday. No call Tuesday afternoon. Called Wed, told that now the blower motor that was fixed monday is now not fixed and they have to replace a switch. No call back Wed. Called thursday and they closed service due to weather again no call with status. Called Friday morning, Will van be done today? Yes they say, when can I pick it up? Their reply, I'll check and call you back, again no return call. Sitting here losing a weeks pay waiting for my work van. They will never see another van from my company. More

Time wasters and they will rip you off on your appraisal on your car. Through communication with Shelby(internet person) she knew what I wanted for my car but kept asking me to come in. They offer way less on your car. Through communication with Shelby(internet person) she knew what I wanted for my car but kept asking me to come in. They offer way less then what the KKB was offering you(just be aware of this), then wants you to download an app to get what the KKB had offered you. People were nice, but that is their job to make deals. She also knew I was not purchasing a car from them that I wanted the offer the KKB had offered. Just be aware people, they are time wasters and will defiantly try to rip you off if you let them. More

Main takeaways: They will sell you a broken vehicle with no remorse. They will rip you off. They’re liars and unprofessional. Blaze Alexander only cares about profit and will take advantage of you. No no remorse. They will rip you off. They’re liars and unprofessional. Blaze Alexander only cares about profit and will take advantage of you. No one should buy from here and they deserve to go out of business. You’re better off buying a truck off craigslist or at an auction, you’ll have better peace of mind. Story: I bought a used truck here 107k miles so no warranty, but the truck should still have plenty of life in it for my needs. Two weeks later I put $1000 into repairs (transmission lines and a gasket) That’s ok, things happen. The mechanic tells me my oil was low but saw no leaks. A couple of weeks later the oil light comes on. It’s burning a ton of oil internally and needs a new motor asap. $7000. I’ve had this truck for 5 weeks, so I take it back and they say they’ll honor a trade-in. What a joke. What a scam. They tried to sell me a completely overpriced truck that also very clearly had transmission issues, and told me it was the only choice I had. That salesman, Andrew, yelled at me so loudly on the phone that night that everyone in the room could hear. I talked to the bank, I got another salesman. The manager Luke, is the slimmest, most immoral person I’ve ever tried to do business with. After I wouldn’t take the only truck they would sell me, he started adding 7000 to every truck’s cost and trying to hide it by extending my loan payments. I would think we had an agreement and show up to see an 84-month loan on the paperwork. Basically, he acted like I didn’t just buy the truck from him, and that he had no responsibility in the situation when the damage to the truck was clearly long term and he sold it to me that way. The salesman, Daniel, tries to talk me into these payments even though I reiterated over and over that I couldn’t afford them. I get a new manager, but at this point, I’m done. My loved ones see me sleepless and crying every night and start leaving reviews. If you leave a negative review they won’t work with you. Like I’m a terrorist rather than a customer they screwed over. I’ve sent in a complaint with Better Business Bureau (35 formal complaints already posted) and I’m interviewing lawyers. Maybe the loss of profit from covid made them act this way, but it’s still not fair to take advantage of people. More

Terrible customer service ... I was set one a truck ready to buy it... all approved with usaa and all... they wanted an opportunity to beat my rate so I said sure why not.... so I submitted an app. Ready to to buy it... all approved with usaa and all... they wanted an opportunity to beat my rate so I said sure why not.... so I submitted an app. Ready to take delivery of the truck today . Well they sold the truck while I was just waiting to hear what terms they could give me... I had the usaa draft check in hand and everything nothing needed told them I was good at numbers and all and willing to take delivery with my financing... . Then they did this .... would be zero stars if I could then they laughed on the phone about it . More

I stopped in and told the service area what was wrong with my 80 year old mom's car. The service guy said it would only take 30 minutes. I told I wanted him to make sure she was taken care of. My mom wai with my 80 year old mom's car. The service guy said it would only take 30 minutes. I told I wanted him to make sure she was taken care of. My mom waited 20 minutes before even someone talked to her. Then she was there for over an hour. They gave her car an oil change and replaced another part on her car, all of which she told them not to do. Then they charged her for the oil change too. The cost of what she needed $25. The cost of what she had to pay for was over double. Horribly treated. When I confronted the service area after the fact they never apologized and refused to give mom back the money they cheated her out of. More