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Boardwalk Ferrari Maserati of Plano - Service Center

4.9

299 Lifetime Service Reviews

6300 International Pkwy, Plano, Texas 75093

299 Reviews of Boardwalk Ferrari Maserati of Plano - Service Center

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July 20, 2019

"Poor Ferrari Quality & Parts Supply"

- WJG

I received a new Ferrari. Waited for 2 years for the car. I receive the car and it gets delivered to me. (I didn't purchase the car through Boardwalk Ferrari). The original dealership where I purchased the car, had arranged at my request, to have the car clear wrapped to protect the paint. The car arrives to my house with 33 miles on the car and a clear wrap job which could only be described as horrific, considering the price point of this automobile and the wrap. I'm disappointed that there was apparently no quality control when the Ferrari was originally wrapped and allowed to be sent to me in that condition. At mile 73, a check engine light comes on (4 days after I received the car). I call the dealership where I purchased the Ferrari and they provide some support on what to check. To no avail, they arrange for Ferrari to come with a Flatbed truck to take the car to the nearest dealership. The car got transported to the dealership on June 12 with 113 miles on the car. Due to various tests required, the Ferrari dealership puts another 38 miles on the car. They later determine the car requires new fuel rails and arranges for new parts. On June 27th, Boardwalk Ferrari notify's me that the fuel rails will take 7 - 14 days to arrive from Italy. During this time of waiting on parts, the original Ferrari dealership where I purchased the car, arranges to get the clear wrap fixed at another company near Boardwalk Ferrari. It's determined that the original wrap needs to be stripped from the car and new wrap installed. On July 13th, I'm informed that one of the parts ordered from Italy is on back-order. The car wrap was completed on July 19th and sent back to Boardwalk Ferrari but I'm still waiting on parts. I have not been informed if the parts have arrived yet. I had the car in my driveway for ~7 days before it was sent away for repair. Between the testing of the car to source the problem, then the ordering time of the parts and subsequent back-order involved, the car has been out of my hands for 39 days and I still haven't received the car back. The point I'm making here is the fact that at the price point of this particular car, it shouldn't have a check engine light come on at 73 miles and then the car goes away for 39 days and still counting. If Boardwalk needs to perform some quality drive tests when the new parts are installed, basically, Ferrari at the factory or dealership to check the car will have put more miles on the car than I have and have had the car 5 times longer than I have. The service people at Boardwalk Ferrari have been respectful and helpful up to the point when things are seemingly out of their control. They've been honest and transparent. All things I appreciate. The problems I've encountered in my opinion, have everything to do with the build quality of this vehicle. There are certain expectations when you purchase a Ferrari for what can be described as an "excessive" price. Yes, it's a want, not a need. With that said, I'm disappointed with Ferrari and the build of this particular vehicle. I know this is suppose to be a rating of the dealership but maybe Ferrari needs to send something to it's customers about what I think about their build quality of the car. I've received 1 questionnaire from Ferrari in Italy and it focus's on the purchase process and dealership where I purchased it from. This review is from the dealership from where the car is getting repaired. So, "What do I think about Ferrari and their overly priced car"? Buyer beware! If you purchase one of these cars, you may not have any problems. I would suggest however for your own peace of mind, if you purchase a Ferrari, live close to a dealership as it could very well end up spending more time with them, than you!

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Jul 20, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Although this is a highly unusual case, we can appreciate your frustration, while we waited on parts from Italy. Paul was on a rally with our clients in California all week, but we will get back with you ASAP, after checking status with Italy on Monday.

July 16, 2019

"AC repair"

- Hogeye46

This car is new to me and I was disappointed that the AC failed but the repairs seem to be effective and the service was top notch.

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Jul 17, 2019 -

Boardwalk Ferrari Maserati of Plano responded

We were glad to get your AC restored and get you back on the road. Please let us know anytime that we may be of further service to you. We are here for you. Make it a great day.

July 08, 2019

"Service and prep for shipping for a “rally”"

- Ermdtx

I love the can do attitude and even more the quality of the service provided. Just doesn’t get any better. My “toy” stays in peak performance mode.

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Jul 08, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for sharing your Boardwalk Ferrari experience this morning on DealerRater. We look forward to an exciting rally with you next week. Please let our team know anytime that we may be of further service to you.

July 04, 2019

"Eletrical System Test and Battery"

- Charlie

Steve and Paul worked diligently to test electrical system over a period of time to determine whether battery was at fault or there was a draw in the system causing battery failure. They then worked with Ferrari to obtain a new battery and battery install at no cost to me. Above and beyond level of service and customer care.

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Jul 05, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Charlie, we were happy to be of service to you. Thank you for sharing your Boardwalk Ferrari experience on DealerRater. Please let Steve and Paul know anytime that we may be of assistance to you. Have a great weekend.

July 01, 2019

"Fastest alignment service "

- SebasRides

Got new tires on my '18 488 - needed an alignment - with the help of Sam Elam & Paul Frey I was in and out of their Service department in less than a 2 hours. Wow! Thank you gentlemen. Sebastian N. Frisco, TX

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Jul 02, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Sebastian, thank you for sharing your service experience with us for your 2018 Ferrari 488. Please let Paul and Sam know anytime that we may be of further service to you. Have a great week + 4th! We appreciate you!

June 10, 2019

"Great customer service"

- KAK458

Paul was wonderful getting the service set up and having my car picked up and delivered as promised,, with updates/communication along the way. He and Steve have gone above and beyond to address any concerns and worked hard to find solutions when needed.

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Jun 10, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for sharing your service experience with us on DealerRater this morning. Please let Paul and Steve know anytime that we may be of further service to you. We appreciate your business and recommendation. Make it a great week.

June 03, 2019

"Exceptional Customer Service "

- SebasRides

I've been servicing my cars at Boardwalk Ferrari since 2007 and time after time they have exceeded my expectations with exceptional customer service. Sam Elam come to my house to pick up my car personally. Then Paul Frey and his staff take delicate care of my car while in service. In and out in a few days. Keep in mind these cars are not your typical 30 minute oil change. Thank you Sam Elam Paul Frey for years of great customer service. Sebastian N. Frisco, TX

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Jun 03, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Sebastian, thank you for sharing your experience with Boardwalk Ferrari over the past 12 years. We sincerely appreciate your business and recommendation here on DealerRater. Please let Sam, Paul, and the rest of our team know anytime that we may be of further service to you. Make it a great week!

May 12, 2019

"Fantastic Service"

- jg1

Boardwalk Ferrari exceeded my expectations! The communication from the time my vehicle was picked up from my home & once arrived to the dealership was impeccable. Naz was my service contact and she really cared about my car and I never had to reach out to her for status. It was clear and I knew every step of the away of where my Ferrari was to completion.

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May 13, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for sharing your Boardwalk Ferrari service experience on DealerRater! Please let Naz know anytime that she may be of further service to you. We appreciate you and hope you have a great week ahead.

May 11, 2019

"Check engine light? Oh dear!"

- tomc_mets

No one likes seeing a check engine light, especially on an exotic like a Ferrari. :( However, there is comfort in knowing that the best in the business are there to diagnose and cure your cranky F-car. Something called an oil vapor separator. Parts ordered. Car fixed. Detailed and shiny. Back in a few days. The BF crew always do a great job of keeping you in the loop on the repair process. Much appreciated.

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May 11, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for sharing your recent service experience with our team at Boardwalk Ferrari. Please let Paul and Naz know anytime that we may be of further service to you. Make it a great weekend.

April 08, 2019

"Extraordinary service from a professional and courteous team"

- Mab0201

I brought a 458 to Boardwalk Ferrari for a PPI inspection and could not have been more pleased with their prompt completion of the work and the thoroughness of the review. They even found a minor leather scrape that I wouldn’t have found ever! Because of their comprehensive work I have purchased the 458 and an extended warranty from Boardwalk and look forward to a long relationship with a dealer I can trust. Thanks to Paul Frey for his leadership in working with me and the entire Boardwalk team to make my dream of owning a Ferrari a reality!

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Apr 08, 2019 -

Boardwalk Ferrari Maserati of Plano responded

Congratulations on your new (and first) Ferrari! Welcome to the Boardwalk Ferrari family. Please let Paul and Mike know anytime that we may be of further service to you. We appreciate your business and recommendation. Make it a great day and enjoy your Ferrari 458... we know that you will!

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