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Boardwalk Ferrari Maserati of Plano - Service Center

5.0

225 Lifetime Service Reviews

6300 International Pkwy, Plano, Texas 75093

225 Reviews of Boardwalk Ferrari Maserati of Plano - Service Center

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March 28, 2018

"Maintenance work on 612"

- mcdco2

I recently had my 612 serviced, and a few small items repaired. Paul Frey did an excellent job in overseeing the repairs. He furnished an estimate for each item to be performed, and kept me updated as the car was being serviced all the way through to the completion and pickup. I am very satisfied with the services and the job he performed. I would recommend them to friends and family.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 28, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for sharing your Ferrari 612 service experience at Boardwalk Ferrari. Please let Paul know anytime that we may be of further service to you. We appreciate you!

March 28, 2018

"Maintenance work on 458 Spider"

- Dennis G. Moser

Boardwalk was extremely friendly and helpful on arranging a time to bring my car in for some minor service work. The work was completed while I waited.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 28, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Dennis, we sincerely appreciate your business and recommendation here on DealerRater. Please let Paul know anytime that we may be of further service to you. Make it a great day!

March 16, 2018

"Great annual maintenance experience"

- jl458

Had my first experience with maintenance of the car. Such a smooth process from start to finish. Paul took excellent care of everything and the car felt like new again after the annual maintenance. This confirmed again that I made the right choice with my purchase a year ago.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 16, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for sharing your recent annual maintenance service experience with us on DealerRater. Please let Paul know anytime that we may be of further service to you. Have a great weekend and enjoy your 458.

March 14, 2018

"Stands behind their work"

- tomc_mets

We had gotten our Porsche wrapped with a paint protection film @ Boardwalk, and the wife noted a small imperfection in the film on the car's hood. We called Paul Frey, dropped the car off on our way out of town, and the BF folks took care of it, had it fixed, cleaned and waiting for us when we got home. No additional cost to us, no questions asked. Great businesses stand behind their work!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 14, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for sharing your service experience with us on DealerRater this evening. We appreciate you. Please let Paul know anytime that we may be of further service to you. Have a great evening.

March 05, 2018

"Excellent service"

- wilfridorc

Steve and his team at Boardwalk Ferrari always deliver. Excellent customer service and very professional. The new dealership building is the icing on the cake. Prices are reasonable and the technicians very knowledgeable and helpful in assisting with all my concerns and questions.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 05, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Wilfrido, thank you for entrusting your Ferrari to us. We sincerely appreciate your business and recommendation. Please let Steve and Paul know anytime that we may be of further service to you. Congrats with all your success with ParkUpFront as well. Make it a great week.

February 27, 2018

"Terrific Service from Paul"

- JSOHO

I met Paul when I purchased my first Maserati from an out of state dealer and it was time for service. From my first visit he was professional, courteous and meticulous about getting things done timely and correctly. My last visit had some unique issues and required involvement from Maserati Warranty Service. Paul worked with them closely to make sure the car was fixed correctly and under warranty. I appreciate him going the extra mile for me and will always work with him directly for my service needs. Thanks Paul for being maniacal about professionalism!

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 27, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for recognizing Paul Frey's maniacal professionalism! We love it and we sincerely appreciate your recommendation this afternoon. Please let us know anytime that we may be of further service to you. Make it a great evening.

February 24, 2018

"California service"

- Gabe

I had the early service done on my 2010 California. Paul Frey, the service advisor, was truly exceptional. He was very knowledgeable, professional & extremely courteous. I would have no hesitation in recommending Boardwalk to anyone requiring their service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 24, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Gabe, thank you for sharing your Ferrari California service experience with us on DealerRater. Please let Paul Frey know anytime that we may be of further service to you. We appreciate your business and recommendation. Have a great weekend.

February 22, 2018

"More great service"

- tomc_mets

It was time to get the annual service on our Cali, plus some odd electrical gremlins needed to be addressed. The new service area on the east side of the building is tremendous and certainly makes for a better service experience. Took a while for some parts to come in, but overall, the communication from Paul Frey was excellent, keeping me in the loop, letting me know what the techs had found, giving me an idea on the costs, etc. Overall, I am very happy with my service, and the price was pretty reasonable for a dealer in high-end automoviles (never thought you'd hear that from a Ferrari dealer, did you?).

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 22, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for recognizing Paul and our new service drive. We appreciate you and your recommendation. Please let us know anytime that we may be of further service to you. Be safe out there and enjoy your Ferrari... when these rains subside.

February 08, 2018

"Ferrari 599"

- DD599

Customer service was excellent. They demonstrated a vast knowledge of parts and solutions for various issues. However, after they cleaned the vehicle, several areas were missed. There was sand/dirt on the floorboard, next to the seat and behind the seats. There was also dirt marks on the side of the seat and the door panel. The exterior was clean.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Frey
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 08, 2018 -

Boardwalk Ferrari Maserati of Plano responded

Thank you for sharing your experience with us and you have our sincere apology that your Ferrari 599 was returned in that fashion. That is not acceptable, nor the Boardwalk Ferrari way. Please stop in anytime and we will make sure to get it cleaned up properly. We sincerely appreciate your feedback, so that the issue can be addressed.

January 27, 2018

"Service with a smile "

- SebasRides

Had a weird squeaking sound on the e-brake for a couple of months. After a deep search and taking the 458 apart Paul and his tech found the squeak and replaced the necessary parts to make sure it does not come back. Very happy with the work and timing on this project. Thank you Paul & Sam and the Boardwalk Ferrari Service Department. S. Nosrati Frisco, TX

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Samuel Elam
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Frey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 29, 2018 -

Boardwalk Ferrari Maserati of Plano responded

We sincerely appreciate you sharing your service experience with us on DealerRater. Please let Paul and Sam know anytime that we may be of further service to you. Have a great week!

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