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Bob Baker Subaru - Service Center

Carlsbad, CA

4.7
2,247 Reviews

2,249 Reviews of Bob Baker Subaru - Service Center

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January 24, 2022

The customer service was wonderful! I drove up without an appointment, they made time for me. The Estimates were accurate, repairs were done well and communication was on point. So glad we came to Bob B More

by sarahwalter23
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim from service was wonderful. I happened to chat with Don who was very kind and pointed me in the right direction.
January 24, 2022

Norm Amabile is an indispensable member of the service department at Bob Baker Subaru. Very efficient, reliable and knowledgeable. He is a real "people" person whose honesty and trustworthy More

by mlalor
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 21, 2022

Jim was helpful and honest. Not happy about intermittent transmission though. Timely and with good communication. More

by frank_sundell1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Malandra
Jan 24, 2022 -

Bob Baker Subaru responded

Thank you for the five-star rating, Frank! Please don't hesitate to reach out if there's anything else we can assist you with! - The Bob Baker Subaru Team

January 21, 2022

Julian was an amazing advisor. He went above and beyond in handling my car and made me feel very comfortable about my repair. I recommend him highly to all my family and friends! More

by kayleewolfee
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 24, 2022 -

Bob Baker Subaru responded

Hi Kaylee, thank you for taking the time to provide your experience at Bob Baker Subaru with Julian! We're so happy that he worked hard to give you a 5-star visit! See you next time!

January 21, 2022

The service and part departments were professional and worked faster than predicted. I was give honest advice and the best deal possible. More

by alexhuynen
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim
Jan 24, 2022 -

Bob Baker Subaru responded

Hi Alex, thank you for complimenting our team at Bob Baker Subaru! We appreciate your review, and hope you know that our team will always have your back!

January 19, 2022

Service department is great overall. Julian Perez is a really terrific as well and exceeds customer expectations. I’ll have your staff are professional. More

by evabeim1
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 21, 2022 -

Bob Baker Subaru responded

Thank you for the wonderful feedback! Julian and the team look forward to serving you again next time! - Bob Baker Subaru

January 17, 2022

Appreciate how good they are at communicating the status of the service being done to my car. I also appreciated them locating the fact that I had a weak battery. They replaced it along with the service I h More

by pelicancoveinn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 20, 2022 -

Bob Baker Subaru responded

Thank you for reviewing Bob Baker Subaru! We appreciate your business and look forward to serving you again next time!

January 17, 2022

Jim is great! Always very responsive and true to his word. Thanks Jim and Bob Baker Subaru! More

by mkruse
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim M
Jan 20, 2022 -

Bob Baker Subaru responded

It's our privilege to serve you! Thanks for being a Bob Baker Subaru customer. We look forward to seeing you next time!

January 13, 2022

Had an oil change and had them check a complaint by my wife about her passenger seat in our outback. They couldn’t determine any issues. So we paid for the oil change and they didn’t charge for the analys More

by joe.lateer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 14, 2022 -

Bob Baker Subaru responded

Thank you for the review! Please don't hesitate to reach out if we can be of further service! - The Bob Baker Subaru Team

January 13, 2022

I was not kept informed on car status. Cost was more than quoted, however, work was well done. More

by smendell
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 14, 2022 -

Bob Baker Subaru responded

We appreciate your honest feedback. We regret to see we couldn't earn five stars and hope you'll come back for a great experience next time. Thank you, Norman Amabile - Service Manager - (760) 804-5037

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