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Bob Baker Volkswagen Subaru - Service Center

Carlsbad, CA

4.7
1,734 Lifetime Reviews Review Dealership

1,734 Reviews of Bob Baker Volkswagen Subaru - Service Center

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March 06, 2021

"I was impressed with the service department and their..."

- MikeH

I was impressed with the service department and their analysis and eventual resolution to the problem we were having with our brakes. Their solution made us feel comfortable and safe

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Recommend Dealer
Yes
Employees Worked With
March 05, 2021

"The service dept person that helped me was an absolute..."

- ryecrpz

The service dept person that helped me was an absolute professional! He took care of my current appointment and he saved me time and the dealership’s time and took care of my future appointment.

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Recommend Dealer
Yes
Employees Worked With
March 05, 2021

"Fast and friendly other than the few minutes it took for..."

- bmanzo

Fast and friendly other than the few minutes it took for anyone to acknowledge me in the line of people waiting for service. I have to say though, the amount of times I get bugged to complete a survey is obnoxious. Calls, texts, emails...it gets a bit much. If I dont want to do the survey, I shouldn't feel harassed to do so.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Bob Baker Volkswagen Subaru responded

I understand about the surveys, they come directly from Subaru and our employees depend on them because there livelihood depends on them. But do not fell obligated to fill them out thanks for your feed back. Norman

March 05, 2021

"Outstanding service. The office staff, service advisors,..."

- gwilson872

Outstanding service. The office staff, service advisors, and the technitions are the very best. I love Bob Baker Subaru and the entire organization. Regards, Gary Wilson

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Yes
Employees Worked With
Mar 05, 2021 -

Bob Baker Volkswagen Subaru responded

Thanks you for your loyalty. Norman Amabile

March 04, 2021

"Joseph Phillips was an excellent service manager!..."

- akurz1

Joseph Phillips was an excellent service manager! Friendly. Very helpful. Nice touch that they do a car wash with the service. Nice outside waiting area.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Bob Baker Volkswagen Subaru responded

Thank you for trusting the Bob Baker Volkswagen Subaru team with your service needs! We're glad you enjoyed working with Joseph and hope to see you again next time!

March 04, 2021

"Service agent had a very positive attitude and even thou..."

- cheytown5

Service agent had a very positive attitude and even thou I had a small issue, wiper blades, he wanted to help me solve the problem on a rainy day

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Bob Baker Volkswagen Subaru responded

It's our pleasure to take care of you! Thank you for taking the time to leave us this review and we hope you continue to use Bob Baker Subaru for all of your automotive needs!

March 04, 2021

"Good experience. I’ll be back. I called twice the day..."

- waterlinesunlimited

Good experience. I’ll be back. I called twice the day befor I came in and no one returned my call so I came in any way.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Bob Baker Volkswagen Subaru responded

Thanks for your feedback! We're glad to hear you be back to visit us again at Bob Baker Subaru!

March 04, 2021

"Best service writers anywhere. I sold my Maserati GT..."

- coast-n-country

Best service writers anywhere. I sold my Maserati GT convertible and bought a used outback. I haven’t compromised on quality or service I’m very happy to say.

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Recommend Dealer
Yes
Mar 05, 2021 -

Bob Baker Volkswagen Subaru responded

We love hearing from happy customers! Thank you for your feedback and for choosing Bob Baker Subaru!

March 04, 2021

"Went in for a computer recall. My Service Technician was..."

- jane14

Went in for a computer recall. My Service Technician was helpful and found me once my car was ready. I had to wait just over an hour for the service to be completed. The outside waiting area was clean and in a sunny area, perfect for the chilly morning.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Bob Baker Volkswagen Subaru responded

We're so happy you enjoyed your visit to our service center! Thank you for taking the time to leave us your five stars, and we hope your vehicle is working better for you! Don't hesitate to let us know if anything else comes up! Take care! - Bob Baker Subaru

March 04, 2021

"Tanner and Norman at Bob Baker Subaru really are the go..."

- Roger Bautista

Tanner and Norman at Bob Baker Subaru really are the go to guys. Everyone is friendly and do things in a timely manner. Thanks guys!

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Bob Baker Volkswagen Subaru responded

You are very welcome, Roger! Thanks for trusting Tanner, Norman, and the Bob Baker Subaru team!

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