If you read my previous reviews you'll see I'm not afraid to blast a dealer when it is due.
In January 2018 I was again in the market for a new truck but still a little hesitant to go back to Bob Bell but not because of the sales department, it was the dreaded service department. I, again place my trust in Joe Evans and again he didn't disappoint. Joe is now a sales manager so he introduced me to salesperson Jason Davis. As I usually do, I arrived at the dealership already knowing what I wanted and what I was going to pay. Within a few hours I was driving my new 2018 Colorado Z71 4X4 midnight edition. But the story doesn't end there.
Six months have past and I was fearing taking the love of my life (my midnight edition) to the service department after my previous experience in 2015. My neighbor who is a GM retiree told me to see Service Rep Yvonne Huhn. I did make the appointment and as described, Yvonne was courteous, professional, energetic and most important to me, KNOWLEDGED in what she was doing and talking about. I know I had a few wear and tear issues after six months of owning my truck and some may need to be paid for by my out-of-pocket. I dropped it off and a free shuttle took me home. Hours later Yvonne called and said that it was a toss up that some of the items should have been paid for by me including tire balancing but out of courtesy the service department would fix it for nothing. If you read my old review and I encourage you to, you'll see I dealt with a team of service associates that truly didn't give a crap about Bob Bell and especially their customers. When I first arrived I immediately noticed a fresh new service facility and most importantly, a new team of caring employees. When I returned to retrieve my truck I again was met by Yvonne who was so friendly but waisted no time telling me what my truck needed and that Bob Bell was absorbing any cost to thank me for buying my new Colorado from them and trusting their service department again.
I can't stress enough how glad I am that Bob Bell fixed those issues and finally took out its old trash.
Jason Davis was awesome
Yvonne Huhn was awesome