Riverside Ford Of Tulsa - Service Center

Slow service. Over 3 weeks to replace a water pump. No loaners so I had to eat 3 weeks of rental car bills. Warranty is giving me $350 to cover 10 days at $35 Over 3 weeks to replace a water pump. No loaners so I had to eat 3 weeks of rental car bills. Warranty is giving me $350 to cover 10 days at $35 per day. The service dude says he tried to get me more but since I didn’t rent a Ford, the request was denied. No one ever told me to rent a particular car. In fact I had an appointment tent to drop my car off and after not hearing anything, I called late the next day to inquire and was told they wouldn’t even look at it until the following week. So why set an appointment to simply park a car in your parking lot? That was almost a week of rental there. There were a couple times the service advisor called me with updates but it was usually me calling to see what the status was. The car is fixed now so at least that part is good. More

Took my truck in for a recall on the wiper motor. They broke the wiper cowl and left it loose. They scratched the xxxx out of the fender prying on the wiper cowl with a metal pry bar. They will not r They broke the wiper cowl and left it loose. They scratched the xxxx out of the fender prying on the wiper cowl with a metal pry bar. They will not return my phone calls. Or respond to my texts. More

All my relationships At Riverside Ford have been great. I have purchased my last two pickups from Chris and doesn't matter what I call him for he takes care of my needs. Last week he hooked me up with Jeff I have purchased my last two pickups from Chris and doesn't matter what I call him for he takes care of my needs. Last week he hooked me up with Jeff Lesi for a set of tires. Jeff made sure I got the best deal in Tulsa! More

Scheduled a oil change and tire plug for 9 a. m. over the weekend. Leland Hollis helped me at the register, was rude, and kept taking jabs at me from bringing my Chevy there even though it's been m. over the weekend. Leland Hollis helped me at the register, was rude, and kept taking jabs at me from bringing my Chevy there even though it's been serviced there before, and I bought my wifes car from there. After waiting for 2 hours, I went to the service desk to get an update on my car. Leland told me that they didn't have my oil filter in stock "because it's a Chevy", and just got back with it, and just finishing with the tire, and should be done shortly. Leland didn't update me about the filter until I had asked. 1 more hour later, my car was finished. Leland told me my total. I asked if he would give me a discount for taking 3 hours to service my vehicle. Leland scoffed and said no, you got an oil change and a tire patch. He barely apologized for the 3 hour inconvenience, and didn't want to use my Ford Pass rewards either. After talking a few minutes, he handed me my invoice, and said "I'll make it fly today". He ended up charging my Ford Pass rewards, and ended up charging more points then anyone else had in the past. It was a horrible experience More

Got me in and out in no time! ! My first big purchase they made it so easy, made sure I made the right choice! ! My first big purchase they made it so easy, made sure I made the right choice! More

When my truck was stolen and then recovered he went above and beyond with his service to get it back in condition for me to travel back to Tulsa and get my truck. I would buy a vehicle from him because he tr and beyond with his service to get it back in condition for me to travel back to Tulsa and get my truck. I would buy a vehicle from him because he treats his customers like his family. Give him a call at Riverside Ford and let him help you! More

We were at the service department and MJ Amini came and was amazing help to us. We will come back and buy a car from you guys and your team. was amazing help to us. We will come back and buy a car from you guys and your team. More

Logan ranger went out of his way to help us, was very courteous. Definitely a stand out employee for going on his own initiative to find out what was going on with our vehicle after overhearing our conve courteous. Definitely a stand out employee for going on his own initiative to find out what was going on with our vehicle after overhearing our conversation with the receptionist. More

Chad the car guy from RIVERSIDE FORD & Lincoln - went out of his way to help me, a complete stranger from over 300 miles away in a totally different state. Why you ask? Because that is how Riverside Ford out of his way to help me, a complete stranger from over 300 miles away in a totally different state. Why you ask? Because that is how Riverside Ford & especially Chad, operate daily. He has earned my business for life, without him me & my family would’ve been without our vehicle for hours. If you’re looking for a vehicle, needing some service, or down right have an emergency like I did, give them a call or you’ll be sorry. it’s not like any other dealership you have dealt with. More