
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
Pleasant and accommodating Anthony was knowledgeable and professional. I highly recommend him for anyone looking to buy or lease a new vehicle. He made the process simple and Anthony was knowledgeable and professional. I highly recommend him for anyone looking to buy or lease a new vehicle. He made the process simple and quick. More
Great Experience This was our second time leasing a vehicle from Bob Johnson and working with David Towle. We test drove a Tahoe on a Saturday and took delivery the fo This was our second time leasing a vehicle from Bob Johnson and working with David Towle. We test drove a Tahoe on a Saturday and took delivery the following Monday. The process was quick and straightforward. Overall, a great experience! More
Thorough I came to this dealership after having the worse experience imagined with another dealership that I later learned has been acquired by this dealership I came to this dealership after having the worse experience imagined with another dealership that I later learned has been acquired by this dealership (thank god)! My experience here was grand with exception of one of the service writers being rude & nasty while intercepting my service writers work in his absence. He showed me to the pay window & handed me my paper work & started to walk away as he did I stopped him & asked if theres anything I should know or anything he should go over & " he stated I dont know you tell me " as he again started to exit ! The ladies at the cashiers windows heard his tone & answers & were offended as I was. However non the less i was referred to a manager who came over with a host of apologies a thanks for your business & a hand shake ! I admit I expected a cleaned vehicle., a car wash, a discount or something maybe even on my next visit but nothing more than an apology . For my first visit definately didn't earn a 5- star rating. After a long day of waiting & more waiting to discuss poor employee behavior....atleast the manager did go over paper work ! Not the perfect visit but they say good helps hard to find. More
Quick and painless. Ray is wonderful to work with It was time to renew my lease. Ray was excellent in finding me a car that would suit me and my growing family. He was able to meet and exceed my expec It was time to renew my lease. Ray was excellent in finding me a car that would suit me and my growing family. He was able to meet and exceed my expectations for the process of finding a vehicle as well as coming in a price that was in our budget. He is always a delight to work with and we look forward to working with him in the future More
Dealer Experience Salesman was very helpful: Ray Mitchell. Too much back and forth with sales management to strike a deal. Took much time. In the end it worked out. Salesman was very helpful: Ray Mitchell. Too much back and forth with sales management to strike a deal. Took much time. In the end it worked out. A more streamlined process would be better for the buyer. Again, Ray was very good. Inconsistency of information on GM Financial was confusing, but clarified at time of purchase. More
Terrible Had an appointment for 9am. Dropped off vehicle at 9am. No update calls were made to me through the day, so I walked back to the shop at 6:30 PM and Had an appointment for 9am. Dropped off vehicle at 9am. No update calls were made to me through the day, so I walked back to the shop at 6:30 PM and the vehicle was not even looked at yet, and there were no rentals available...so I took my car back and left. I was extremely unhappy. Why do you take appointments when you can't even look at the vehicle? Why did I not receive a single call? Why were there no rentals? This was completely unacceptable. The person that I worked with, Sean Carter, just kept saying "I don't know why we couldn't get to it". So I then said "I can't see why I would ever come back here again" and he didn't even do anything to try to fix the situation. We bought our traverse at that location and I expected good service. Didn't happen. This was a complete waste of time. More
Excellent, pleasant This is my 4th lease with Bob Johnson, my sales person is Ray Mitchell. He is kind, helpful and professional, and has been through the years. If I h This is my 4th lease with Bob Johnson, my sales person is Ray Mitchell. He is kind, helpful and professional, and has been through the years. If I have a question or concern, I can email Ray and he will respond right away. Ray recommended Joe Williams from the NERD team to help me with my new car. I asked for someone who will be understanding because I'm not at all technical. Joe was that person, another kind, helpful man who showed me all that I needed to know. I look forward to working with these two men again with my next lease. More
Car repair U have a nice car Center but your prices are ridiculous and outrageous. May God have mercy on your souls for extorting customers. However i U have a nice car Center but your prices are ridiculous and outrageous. May God have mercy on your souls for extorting customers. However i did enjoy the professionalism of your staff. More
Dan was great Dan is always very attentive and keeps me updated on the status of my car. I will always recommend Bob Johnson Chevrolet of Greece to people Dan is always very attentive and keeps me updated on the status of my car. I will always recommend Bob Johnson Chevrolet of Greece to people More
Bob Johnson Outstanding customer service. Jamalle always helpful, friendly and on-point. Costs always within estimates, and timing within times discussed. Always Outstanding customer service. Jamalle always helpful, friendly and on-point. Costs always within estimates, and timing within times discussed. Always ready to keep you up to date with what they find. Excellent shuttle service. Always confident that my car is fixed and ready for the road. More