I wish I could select a negative number because the number I would be selecting would me a negative 10. I have never dealt with a salesmanager who is rude, sarcastic and as demeaning to his customers as Mike. My daughter bought a car from them and received assistance with the down payment. He was rude to that person when all she did was ask who to make the check out to. That should have been a red flag. He sold her a lemon and has been giving her a hard time about fixing their problem. They stated they refused to speak with her because she was upset to the fact she has a new baby that was in the back seat of this car when the car hesitated for several minutes in the middle of a 4 lane road as she was trying to enter. They claimed it was a stuck throttle. The next week it was completely broke down along side the road. They said the main transmission like broke. She had this car a total of 3 weeks. She said this car is going to be nothing but trouble, please take it back or allow me to take it to another mechanic to have fixed over and they fix it before she takes it. They stated they will fix the transmission but they are not going to fix anything else. They talked her into buying an extra insurance to cover it when it breaks down, she has to pay for the first $100. Now they are saying that all that is for is motor and transmission that is not due to normal wear and tear. The transmission line is normal wear and tear they claim. My daughter paid over $2000 for this extra insurance. So when my daughter got upset, they said they will not talk to her anymore, I have to be the one to talk with them. Mike then had the nerve to call my daughter to ask when she was picking up her car and began making rude comments to her abut not being able to take care of her own affairs, she has to send Mommy to do it for her. HE told me the day we left the care to be repaired the only reason why my daughter does not want her car back is because she doesn ot want to have to pay for it. He stated that the reason why she is in their bad credit program is because she never wants to pay for anything she purchases. One thing that he does not know, my daughter does not have credit because she has always paid cash. She thought she would go with them to try to build up her credit. When ever my daughter tried to call them, they hung up the phone on her. What business does this when she only said Hello.
This has been such a bad experience exprience, I don't recommend anyone to buy from them. They tell you one thing and do something different, they don't stand ehiind the used cars they sell, and the used cars are over 100,00 miles. Every new/used car dealers I have worked with in the past refuses to sell anything that is that high in miles because they are too unpredictable as far was what may or may not need to be done. They don't want to have a bad name. They claim that they knew the person who traded in this car and knew its service history. They claim that the transmission and motor has always had regular maintaintance. When the transmission went on hthis car, I checked the fluid. The fluid had a burned smell to it and black came off the dipstick. There was fresh fluid on the dipstick because my daughter was told by the to keep adding fluid to get it to her place. We are talking of every 1/2 miles, stopping to add a quart of transmission fluid with a baby in the back seat. She had to drive 10 miles to get home. We are talking about 20 quarts of transmission fluid they expected for her to add.
They are CRAZY!!!