Bob Moore Kia Northwest

I was contacted by the service manager and he resolved a very unhappy situation to a much better result, and refunded my money I had to pay for diagnosis. Thank you! very unhappy situation to a much better result, and refunded my money I had to pay for diagnosis. Thank you! More

I had a great experience at Bob Moore Kia Northwest. Thank you Will Baylock, Mr. Neal, Jermaine and Mark for your EXCEPTIONAL CUSTOMER SERVICE. This was the easiest dealership I have worked with. I wa Thank you Will Baylock, Mr. Neal, Jermaine and Mark for your EXCEPTIONAL CUSTOMER SERVICE. This was the easiest dealership I have worked with. I was in and out in two hours. Jermaine was efficient but also made sure that everything was very through and very knowledgeable. Thank you Mr. Neal for GOING ABOVE AND BEYOND!!! More

I was in from New Jersey when my leased Kia Forte was approaching the 7,500 mi. scheduled maintenance. Not being familiar with the area, I called a few dealers and seemed to be getting the runaround for approaching the 7,500 mi. scheduled maintenance. Not being familiar with the area, I called a few dealers and seemed to be getting the runaround for what I thought to be a simple job. I talked with Nathan at Bob Moore Kia. He knew exactly what I needed. I made the appointment and was in and out within an hour. He also pointed out that one of my tires had a sidewall bubble and expedited shipment of the replacement. Thanks Nathan ! More

I had been to many different dealerships and talked with many different sales guys. Jerry Elizardo is by far the most honest and straightforward sales person I've talked to. I had by far the most straig many different sales guys. Jerry Elizardo is by far the most honest and straightforward sales person I've talked to. I had by far the most straightforward, no horse dropping car buying experience at Bob Moore Kia with Jerry. If you're looking for a new Kia, go to Bob Moore and look for Jerry Elizardo. More

Jerry Elizardo and Nathan Price were exceptionally helpful and friendly with my experience picking up my 2020 Kia Soul! Jerry went absolutely above and beyond, made the car buying and test drive proce helpful and friendly with my experience picking up my 2020 Kia Soul! Jerry went absolutely above and beyond, made the car buying and test drive process incredibly easy and friendly and always answered any questions thoroughly. Mr. Price was very helpful with the actual buying process, explained everything to a fine point detail and happily answered all the questions I had, which admittedly were many, so extra thanks for that. The showroom is incredibly clean and well laid out, everyone there is friendly even if they're not working with you, test drives were painless and the buying process was relatively efficient. The prices are pretty fair too compared to the rest of OKC, especially considering the current car market. I can highly and safely recommend Northwest Bob Moore Kia. More

I purchased a used vehicle last Saturday. I understand that used vehicles can have some issues and are not perfect, however I expect that your service department does some sort of evaluation before you se that used vehicles can have some issues and are not perfect, however I expect that your service department does some sort of evaluation before you sell a used vehicle. Clearly this did not happen with the vehicle I bought. After 2 days I noticed both passenger side doors DO NOT LOCK. After pressing the lock button, the locks on those two doors slowly open again. This is an essential vehicle function that should have been addressed before your team sold the vehicle. It is NOT SAFE. I contacted the sales team who spoke with a manager and they said there was nothing they could do. Again, I understand used cars are not perfect. There are other issues I didn't find out about until after purchasing it, which I didn't complain about. But the fact that the doors can't even lock means your team dropped the ball and are trying to make me pay for it. More

Referred by our mechanic to a dealership, we drove straight to Bob Moore Kia NW, where we were taken care of immediately! Kendra in the Service department was outstanding. She indicated where we could straight to Bob Moore Kia NW, where we were taken care of immediately! Kendra in the Service department was outstanding. She indicated where we could "hang out" while we waited which was a great waiting area, providing play areas for children and comfortable seating. When we had to return the next day, Kendra again took care of us in a most professional way. We left with a clean car, great service, and a feeling that Bob Moore cares about the customer. More

Had a few bumps but Nathan in service did everything he could to help; altogether a wonderful experience, very good people, probably the most honest and helpful dealership I’ve ever used. Thank y’all for a could to help; altogether a wonderful experience, very good people, probably the most honest and helpful dealership I’ve ever used. Thank y’all for all the help that the Dealership I bought my car at failed to do so. More