Bob Poynter Chrysler Dodge Jeep

great service Great experience, excellent service and i got a great buy on my 2018 Jeep Wrangler Rubicon. Great dealership to buy from. Got an excellent deal. Great experience, excellent service and i got a great buy on my 2018 Jeep Wrangler Rubicon. Great dealership to buy from. Got an excellent deal. More

No signed papers after purchase. Transmission goes out 3 day We were not given a copy of the signed papers of our purchase agreement. We requested them and the dealership has refused three times to comply. The We were not given a copy of the signed papers of our purchase agreement. We requested them and the dealership has refused three times to comply. The truck we bought had red transmisson fluid when we bought it. Three days later the transmission stops working and fluid is black and burnt. Sale person told us it had been checked out by their tech before we agreed to buy the truck. We trusted them. We were wrong to do that. Now we have non working vehicle and no paperwork after writing them a check of over $20,000.00. No title either. The dealership wants us to have the truck towed to their dealership for them to look at it, but refuse to tell us what charges they will charge us of we do this. They claim they will pay for the tow, but we fear they will try and make repairs at an inflated cost to make more profit off of us. The BMV told us to get an attorney. When I told the dealership this they refuse to answer any questions in an email. No answers about the cost of towing the truck back home after they look at it. No answers to why we were not given our paperwork in the envelop they handed us. No answers to why there is a 16,000 mileage inconsistency on the car fax. No answer to why we do not have a title to this truck since it is paid in full. No answers as to whether or not they will fix this truck they sold us with a questionable transmission that seems to us to have been doctored up just to move it off the lot. Beware of this dealership. I thought you couldn't sell a vehicle without a clear title in the State of Indiana. So why haven't we received the title and was told it might take 45 days to get our title?? Never again we will buy anything again from this dealership. More

3 hours to buy a vehicle-not friendly Drove 2 hours to look at vehicle. Only greeted by the sales guy that I earlier corresponded with. Was rushed to test drive the vehicle, then sit down Drove 2 hours to look at vehicle. Only greeted by the sales guy that I earlier corresponded with. Was rushed to test drive the vehicle, then sit down to do paperwork WITHOUT given info on monthly payments...THATS DONE BY FINANCE. xxx? After hour 3, I was handled off to Nick in finance (mind you I was left on my own for at least 1.5hrs) to see if we could come to terms with me purchasing the vehicle and them taking my vehicle in on trade. Nick was very pleasant, the only positive I have was working with him. Will not buy from again. The “sales Manager” never once attempted to welcome me or make me feel comfortable..or offer me a beverage from the cooler on the floor LOL. Low class operation..I’ve been in nicer and more friendly buy/pay here used car places than this “OE Dealership”. More

Why bother with a service appointment 15 minutes early to appointment. While waiting to check in I watched someone help their buddy who didn't have an appointment get immediate service. A 15 minutes early to appointment. While waiting to check in I watched someone help their buddy who didn't have an appointment get immediate service. A technician took my truck 5 minutes after that for a reprogramming recall that takes 5 - 10 minutes. Instead, I got the truck back 1 hour and 17 minutes later, and only after bringing the delay to their attention. This is not the first time, nor the shortest extension of the proposed service time. Good luck if you go. More

Lied to me about the price and then hounded me constantly Led me on and lied to me about the price. Then they began hounded me non stop. Still getting bugged by them to this day. Led me on and lied to me about the price. Then they began hounded me non stop. Still getting bugged by them to this day. More

They think its ok to lie Dont believe a word they say. They tried to trick us on price towards the end bigtime. Management is in on it too. Did nothing when it was broght to t Dont believe a word they say. They tried to trick us on price towards the end bigtime. Management is in on it too. Did nothing when it was broght to their attention. More