Bob Rohrman Toyota

I came in for a Firmware update on my 2021 Rav4 XSE. My speech to text stop recognizing. I gave them the tech bulletin showing this would correct the issue and that showed a time of .8 hours to comple My speech to text stop recognizing. I gave them the tech bulletin showing this would correct the issue and that showed a time of .8 hours to complete. It took over two hours before Kaden came back to me to tell me my Infotainment screen no longer worked. The tech tried at least twice to update the firmware. Then he had the nerve to tell me that "sorry" you will need a new screen and you are out of warranty. It will be $1800, but good news, we should be able to get Toyota to cover $1000. It was late on a Friday night so Kaden said they would have to check the next day with Toyota about coverage. How would this not be covered in full as it was working when I brought it in to Rohrman? Frustrated, I was told I would no longer have the infotainment in the car until a new unit was installed. With me not being able to do anything, I walked to my car to leave. When I started my car, the existing infotainment unit worked just fine. I just had to reset to my personal settings. I walked back to Kaden, the service rep to tell him it was working. He was totally surprised. He went to get the technician, but he left for the night. Kaden had no clue why it was all of a suddenly working. This is totally unacceptable. Cars are getting more technical with all these computers. Your technicians better get some more training. No apology or explanation follow up after this experience. I would have given Zero Stars if it was an option. More

They take good care of their customers and they make sure things get done in a timely manner. things get done in a timely manner. More

Easy to work with on all aspects Very satisfied with everyone Gladly use them again and will recommend them for anyone to purchase a Toyota everyone Gladly use them again and will recommend them for anyone to purchase a Toyota More

Dalton Miller was our sales representative (assistant buyer, really), and he did not disappoint! Dalton was professional through the whole process and kept his word. He had good communication before the buyer, really), and he did not disappoint! Dalton was professional through the whole process and kept his word. He had good communication before the sale; he kept us informed of when the new vehicle will arrive. The vehicle was exactly as described and exactly what we wanted. He also kept his word on the price. Dalton took the time to go over the vehicles features and show us all the bells and whistles. At no time did we feel any "sales pressure". Again, he was very professional in helping us buy this truck. More

They were ready for us when we got there for the appointment car was what it was advertised to be we are very happy with the purchase appointment car was what it was advertised to be we are very happy with the purchase More

Dalton, Levi and Ben all made this a smooth transaction. I was hesitant at first about going two hours from home to buy a car, but I would definitely do it again with this group. I was hesitant at first about going two hours from home to buy a car, but I would definitely do it again with this group. More

I wanted to share how my experience working with Matthew Baxter and Bob Rohrman has exceeded all expectations. He was thorough, helpful and very good with follow up. The team in service couldn't have bee Baxter and Bob Rohrman has exceeded all expectations. He was thorough, helpful and very good with follow up. The team in service couldn't have been more accommodating and friendly! I love how clean the dealership is! I highly recommend Matthew Baxter and Bob Rohrman Toyota! Thank you! I love my car! More

Everyone that we spoke with were friendly and helpful. Matt Baxter our salesperson was great. My wife and I were very unhappy with how long it took to complete the deal. We were at the dealership for o Matt Baxter our salesperson was great. My wife and I were very unhappy with how long it took to complete the deal. We were at the dealership for over 5 hours. Most of that time waiting for the financial paperwork. More

I went in w a dead battery. Supposedly they jumped it to get my car there. But then asked me if I wanted my battery checked w/o warning me that they would charged $70 to connect Supposedly they jumped it to get my car there. But then asked me if I wanted my battery checked w/o warning me that they would charged $70 to connect my battery to a volt meter. Can't help but think this was actually charge f the jump. At least I didn't get charged for the check up, where they found $$$$xk of bulbs filters etc. I declined. They didn't mention that I would b charged f using a credit card. Sure glad I didn't get all the work done. I want a new car, but I won't get a Toyota or Kia so I can be sure to never have to deal w rhormans again and I relayed this view to the corporate office. Hate dealing w rhormans.b More

I really enjoy visiting Bob Rohrman Toyota. They treat their customers as if they are their friends They treat their customers as if they are their friends More