Bob Ross Buick GMC - Service Center

I've received requests for a review of my service experience on my cell phone but it only allows Facebook or Google reviews. I don't have accounts at either one and don't want them, but I love Bob experience on my cell phone but it only allows Facebook or Google reviews. I don't have accounts at either one and don't want them, but I love Bob Ross Buick. I had both my cars in for service over the last two weeks and my experience was beyond expectations. Eric in service handled both and went way above and beyond. No one could ask for more! More

Commendation about Matt Griffin - Service Advisor I had my 2017 Buick Regal serviced today and worked with service advisor Matt Griffin. He did an outstanding job of explaining the work done and helpi I had my 2017 Buick Regal serviced today and worked with service advisor Matt Griffin. He did an outstanding job of explaining the work done and helping me with a question about the car's heater. I was very pleased with his frank, but pleasant demeanor and his complete responses to my queries and comments. More

Oil change and door handle repair Scheduled the appointment and stopped in same day to show them the door handle so they could make sure the part was available the following day for my Scheduled the appointment and stopped in same day to show them the door handle so they could make sure the part was available the following day for my appointment. Eric reviewed vehicle quickly for part assessment. Arrived a few minutes early today and they changed the oil and fixed the door handle in less time than quoted and less dollars than estimated. Eric was professional, Rhonda was kind and helpful during checkout and suggested I get a coffee from my favorite coffee machine if I was cold from the wind. Happy to be on my way! Oh, and I can't forget...they shuttled me to and from as well so I didn't have to wait while the vehicle was being fixed. More

Apparently, they’re doing me a favor servicing my car. SERVICE implies they are willing, able and HAPPY to serve regardless of your work environment. I’ll be looking elsewhere next time. I made an appt for SERVICE implies they are willing, able and HAPPY to serve regardless of your work environment. I’ll be looking elsewhere next time. I made an appt for a diagnostic on a check engine light and was told it could be several hours and might be tomorrow before I get my car back. More

HORRIBLE SERVICE DEPT--- AVOID AT ALL COSTS! SO... i called to make appointment, received the run around of 2 people and then had to leave voice mail Next day call back, make the appo SO... i called to make appointment, received the run around of 2 people and then had to leave voice mail Next day call back, make the appointment for oil change and warranty issue... Drop off no problems..... I had a poor experience once, but thought i would give them a second chance... Service adviser calls 8-9 times to ask about oil type, tells me instead of 1 day it will take several days due to 7 hours of tech time for warranty issue.. then they call to say another day to do oil change due to tech is sick... really? Then a call twice to verify the type of oil i want (which i told them on the drop off).. then after i pick it up they call to apologize and to ask me to come back to sign the warranty paper work..... what a mess!!!!! do yourself a favor and drive wherever you need to for a different GM dealer... More

Very Disappointed I will not use Bob Ross Service Dept. in Centerville, Ohio for maintenance on my GMC Acadia ever again. They perform services that are unneeded, and I will not use Bob Ross Service Dept. in Centerville, Ohio for maintenance on my GMC Acadia ever again. They perform services that are unneeded, and I have figured out that this is not a one-time occurrence, but rather a trend over the past 4 years. A $50 oil change and tire rotation turned into a $600+ nightmare. Not just once, but on two separate occasions. To test and replace a battery: over $200. I have been taking my cars to dealership service departments for 30 years, and never developed this much distrust until servicing my GMC at Bob Ross. I thought the first incident when this dealership recommended unnecessary service was just an unfortunate occurrence with my vehicle, but when it happened the following year, I realized that they purposefully recommend services not suggested by the owner's manual and not really needed at all. When I questioned the service manager about this, he admitted that the service advisors are paid commission based upon how much service work they can talk you into performing on your car (apparently, whether it's needed, or not). This type of commission system is unfair to customers and should not continue. I hate to think about how many customers they may have taken advantage of beside me. They won't be receiving any of my money again. If I could rate Bob Ross less than 1 star, I definitely would. More

Continue to amaze Since buying my Regal GS, every experience I have had with Bob Ross Buick has been amazing. Always a positive staff. It was very cold and I felt my ti Since buying my Regal GS, every experience I have had with Bob Ross Buick has been amazing. Always a positive staff. It was very cold and I felt my tire was low. Stopped by on the chance service could look at it. Turned out to just be the extreme weather change but, Derek Rohrkemper and his staff checked all the tires, filled them and sent me on my way with no charge. Said, stop by any time. Who could ask for more? More

Excellent service We broke down on I-75 Friday night May 27th south of Cinncantti on our way to MI had to be towed to the hotel in Miamisburg Ohio, not sure what we cou We broke down on I-75 Friday night May 27th south of Cinncantti on our way to MI had to be towed to the hotel in Miamisburg Ohio, not sure what we could do on a holiday weekend...call Bob Ross Buick and spoke with the receptionist right at opening time and explained to her our situation she put us on the phone with Barry the service manager right away. Barry had our car towed to him within 1/2 hour of our call...had it pulled right into the bay to be diagnosed, the mechanic knew immediately what it was ( crack seal and valve cover) had both parts in stock and we were on our way within 1 1/2 hours a promised. Top notch service for out of towners probably never to see us again.... for locals I believe you are blessed to have them at your doorstep. Thanks Barry, Robert for entertaining us while we waited with our dog and thanks to the knowledgeable mechanic (sorry didn't get his name) that reads the bulletins and made our vacation trip a total success. More

I normally don't write reviews but I saw the other review posted on here and had to say something about it. I've been dealing with the Bob Ross organization for a while and can't begin to imagine how "accur posted on here and had to say something about it. I've been dealing with the Bob Ross organization for a while and can't begin to imagine how "accurate" that particular review is. I have never received anything other than the utmost professional treatment from the top down. They seem to have an attitude of at least trying to take care of the customer vs. just blowing them off. It's not easy to take care of everyone, and who knows how hard the other reviewer went off on them, but I definitely can't see them just being rude to someone without cause, if at all. I would recommend this dealership to anyone. More