If I could have written this review without leaving any stars, I would have. I have been lied to more times than I can count. I went in on April 18th, 2018 looking to buy a vehicle. I got approved financially that day for a 2018 Dodge Ram. The dealership told me it could take up to a week for my truck to be released. At first, I thought okay because I was also trading in a Mazda 5 that needed to get towed there. Well, I waited five days and they never went to tow the trade in car. It was only after I called that they sent someone. That tow truck guy lied and said that the trade in car was up on blocks and blocked in so he couldn't get to it. so he left. I called the place where the trade in was located and the mechanic there said that the trade in car was ready to go. All he had to do was move one vehicle out of the way so the tow truck guy would have easier access. The guy just didn't want to wait. I found that out in person on April 23rd, 2018 at the dealership, when me and my father went in to see why I still haven't received my vehicle. Numerous people told me that since I was approved that day I should have driven off the lot with my new truck. That includes the finance company who paid Bob and Chuck Eddy. On that same day, the dealership told me that now my truck wouldn't be released until Friday, April 27th. I thought that the reason they were holding my truck was because they didn't have the trade in yet. So exactly a week later on April 25th, 2018, from when I originally went in, I used one of my AAA tows and had the vehicle towed to Bob and Chuck Eddy. I went in to make sure that they received my old vehicle. I demanded my truck because all paperwork was signed and accounted for, they had the trade in and I made my first payment on the truck. They told me that now my truck wasn't going to be released until Monday, April 30th. Almost a full two weeks from when I went in. They kept giving me excuses saying that the bank was holding the keys, that they couldn't process the release papers, anything, and everything. I demanded that they give me the truck or that I wanted refunded my money and I would take my business elsewhere. Mysteriously, after making some "phone calls", they were going to release the truck to me. This took from 1130 to almost 4. I got the truck. Now, as of May 26th, 2018 they still have not paid off the loan for the trade in vehicle. I call the bank 3 times a week and nothing. I sent my husband in and they told him they sent the check out on May 9th. They lied. During this whole process, I have been in contact with the Ohio Attorney General office since I filed a complaint. I received an email from them saying that the dealership sent the check out on May 18th. Well after the date they told my husband. Now, in that time span, I not only had to make my next months payment on my truck, I also had to make the payment on the trade in vehicle so it didn't screw up my credit. I have not had possession of my trade in since April 25th. I even signed all the paperwork so they could get the title. They have been dodging my calls. I leave voicemails and no return calls. The only time I received a call back was when I lied about the reason I called. Once I asked my real question they did everything they could to get me off the phone. The only time I can get an answer from them is by going up in person and even then they do nothing but lie. This has been shotty business practices. I know I'm not the only one they are doing this too. There was a list of names of people waiting for their vehicles. I would never recommend going to the Austintown Bob and Chuck Eddy. Take your business to Salem or Columbiana.