Nucar Honda of Norwood

If you want to be thoroughly disappointed with your post sales experience, I completely recommend Nucar Honda of Norwood. On March 26, we purchased a 2024 CRV EX-L with ~ $2,500 of additional accessories ( sales experience, I completely recommend Nucar Honda of Norwood. On March 26, we purchased a 2024 CRV EX-L with ~ $2,500 of additional accessories (all weather floor mats, front and side body trim, etc..) from the Honda website with our sales representative (Chris Jimenz). A week later (4/2) our accessories had been installed on our CRV and we picked it up. To our surprise, the front and side body trim that were installed on the CRV looked different than what we thought we were buying based on the pictures on the Honda website. If the front and side body panels looked like this, we never would have selected them and paid ~$1,100 ($1,045 + 6.25% sales tax) for them. We immediately alerted our sales representative who agreed with us and got the service manager (DJ Dorato) to look at our vehicle and to confirm that the right accessories were ordered and installed. DJ agreed that what Honda represented on their website did not look like what we had installed on our CRV. DJ told us the Honda zone rep was going to be in that week and he would bring it up with him. The zone rep had DJ order another set of side and front body panels to see if our order was an anomaly. The second set of side and front body panels were exactly what we had installed on our CRV. After being told that we needed to bring our issue up to Honda and it wasn’t a Nucar issue, I requested a conversation with the General Manager – Brian Downey. Instead of the GM, Marc Schloss called me on Friday morning (4/12) and reiterated that my issue wasn’t with Nucar Honda of Norwood but with Honda Corporate but was had been authorized to provide me with $200 all-weather mats if I were willing to sign off an absolve Nucar from any additional liability. I was appalled at the offer of $200 all-weather mats since I had spent $1,100 on accessories that weren’t what I received. Plus - I had already paid $200 for all weather mats – Marc didn’t even bother to do any homework on my situation. Marc went out on a limb to offer me $200 refund instead. I expressed my disappointment to Marc who told me he would go back the GM and call me either that afternoon (4/12) or on Monday (4/15). Guess who didn’t call me back. I currently own 2 other Honda’s that I have had serviced at this Boch/Nucar dealership. This was my 3rd (and final) Honda purchased from this dealership. Sorry for the long review but in summary, if you want to be thoroughly disappointed with your post sales experience, I completely recommend Nucar Honda of Norwood. If you have an issue with the Honda that you buy from Nucar Honda of Norwood, it’s not their issue…. Not a good way to do business and retain loyal customers!!! More

I have always had good experiences with Boch Honda, both Sales and Service over the past 8 years. Sales and Service over the past 8 years. More

Katherine is the best salesperson, that I have come into contact at Honda in 9 years! Kudos to girl, you’ve got what it takes. Your the BEST’! DMH contact at Honda in 9 years! Kudos to girl, you’ve got what it takes. Your the BEST’! DMH More

Jaime para mi es el mejor vendedor de carros . Este es mi segundo carro que le compró a Jaime, no complaint. Muy bueno el customer service que el me dio . Si tengo que volver donde el no lo piens Este es mi segundo carro que le compró a Jaime, no complaint. Muy bueno el customer service que el me dio . Si tengo que volver donde el no lo pienso dia veces!!! More

The best Honda dealer, excellent service, my sales person was the best and the manager too was the best and the manager too More

The staff and dearlers are great. Especially Zhiwei Pi is a wonderful dearler and he is professional and patient. Such amazing experience. I super recommend this wonderful place. Especially Zhiwei Pi is a wonderful dearler and he is professional and patient. Such amazing experience. I super recommend this wonderful place. More