My husband and I went in this morning 05/17/19 around 10:15 am looking for an SUV we saw on their website listed at a fair price. We had just parked when we were greeted by Glen, he treated us very nice and when he couldn't find the car we were looking for on his lot, he searched around & located it at a different lot. That was issue #1 for us, on the website it was listed on their lot not on the other lot. He was kind enough to ask us to wait approximately 15 minutes while he went to pick up the car. When he returned we took the car out for a test drive, I fell in love with the car. I verified the price & was ready to do the paperwork. I explained that I already had financing through my credit union, all I needed was a bill of sale to be sent to them & they would overnight the check so I could pay the car in full & pick it up the following day, that's where the fairytale purchase took a turn to the dark side. Glen asked if he could try to match or do better than what my credit union was offering, I said sure, go ahead & try. He took my information & went off to do his thing. Time went by and he came back, he showed me a list of monthly payments, depending on month terms, etc. I asked him what the apr was & he stated he would not know until they sent it to the processer & the bank responded & then said the car was priced so low that they would actually be loosing money on the deal & that in order to get the price listed I had to finance with them, if not they would loose too much money. That was issue #2. At that point I declined & said, I would just go through my credit union to avoid so much hassle. I explained I've been working on cleaning my credit & did not want it to be ran multiple times. He stated that if I went through my credit union, he would not be able to honor the online discounted listed price of $16,988, I would have to pay the original listed price of $20,747. That was issue #3. I told him that was insane, and that I would not do it & that I would just leave, Glen then said hold on let me try to figure something out. He walked away & asked me how much I would be putting as a down payment, I told him nothing, because I was going to pay it in full. He said ok & walked away. That is where Jay came over & introduced himself as the manager & stated that they could not do the deal with me because they would be loosing too much money and that they needed the car to be paid in full today. I asked him what the difference was from me signing with him today & signing with them tomorrow with a check in hand. Jay stated that the car would no longer be at his lot, it would be back where it was. I said fine, then I will go there tomorrow. Jay then said well, why don't you sign with us today & in 90 days refinance with your credit union that way you can take the car today. He then stated that he noticed who I had my other car financed wioth & should try to refinance that one with my credit union, & sign with them today. I then repeated to him the same thing I had said before. Why would I sign with them, when they couldn't even tell me what my apr would be. At least with my credit union I knew what my apr & monthly payments were going to be & could have a check to them by the next morning. Jay then stated well then I'm sorry, we need the car paid in full today in order to give you the online price. I then said ok, well have a good day & I left. We even explained to them that my husband would be purchasing a car within the next 3 months, so this would not be our only purchase, they could have, honored the online price, sent the PO to my credit union, had the check sent over night to be paid in full, and then have me to pick up the car once they were paid, making us customers for life. They opted to have a customer walk out, loose this and any other future sales to us, simply because I wouldn't sign with them, so they could make more money. This was not the first time I had looked at cars at this dealership, within the past month, but it definitely was the last.