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Boch Toyota South - Service Center

4.8

45 Lifetime Service Reviews

620 S. Washington St., North Attleboro, Massachusetts 02760

45 Reviews of Boch Toyota South - Service Center

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April 17, 2018

"Maintenance and tires purchase"

- Jean13

Long because of number of patrons but in a comfortable seating area with nice amenities. Enjoyed Friendly, warmth of your staff and free drinks while waiting.

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Recommend Dealer
Yes
Employees Worked With
Courtney Keith
April 09, 2018

"Reg Maint + GPS fix"

- SantaK

Recently brought my 4runner in for 35K service. My GPS screen often went blank at the worst possible times. Courtney took care of me. She was very nice and professional.

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Recommend Dealer
Yes
Employees Worked With
Courtney Keith
April 06, 2018

"Very good service"

- Evie

Service Tech Jason Sonion and other techs were very friendly and professional. Jason explained the work to be done and what was done very clearly.

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Recommend Dealer
Yes
Employees Worked With
Jason Sonion
April 04, 2018

"Misdiagnosed engine check light cause and won’t make good on"

- Tricianurse19

I bought my Rav 4 in 2015 from this dealership! First thing the windshield cracked clear across and they would not replace. Ironically I took it to the guy who replaces windshields for them and he even said it was a manufacturer defect. I lost that battle!! Then on Monday morning this week a few engine check lights went on. After paying $301 for the service department to look at my car, they said I needed an intacke manifold at the cost of $2100.00. I couldn’t believe this. They also said I needed to replace my front breaks and tires. Well I took it to a local garage in Pawtucket RI for a second look. Hmmmmmm What they found was that I only need a part that costs $171!!!!!!!!!!!!! Pretty xxxxty of Toyota if you ask me. My front breaks need replacement, but my tires are fine. I called the service department and spoke with Paul and asked how can this be?? I requested at least some of my $301 be refunded as they misdiagnosed and charged me for hours worked on it that we’re UNECESSARRY !!! I got no where!! I am still waiting for a call back from the Service Director Joe Desilva. This is stealing from customers who otherswise put their trust into a very dishonest service department! I believe they thought I would just say fix it because I’m a female. I will continue to pursue at least half of my money be refunded as the initial consult was quoted at $150 which I did agree to. I NEVER authorized the service department to go further and charge me more. If anything please be careful and always get a second opinion. I have contacted the Attorney Generals Office as well working with channel 12 news in hopes of a resolution. Thank you for readying. Trish Gill

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Recommend Dealer
No
Employees Worked With
Paul in service
March 29, 2018

"Regular car maintenance, no problems, everyone very pleasant"

- brodeur, sharon93

Recently brought my Corolla in for regular oil change, etc. Steve Kailer took care of me. Steve was super nice and very accurate as to how long it would take to service my car, I was impressed! He explained everything that was to be done and explained it all to me afterwards. Thanks Steve!! I gave him two thumbs up!

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Yes
Employees Worked With
Steve Kailer
January 13, 2018

"Service "

- Gigi123

I brought my Rave4 in for a regular service check. Peter checked me in and was very personable and professional. It was a very busy Saturday and I waited for my car. Peter quoted me 1 1/2 - 2 hours and he was spot on. It was a very good experience. I highly recommend this service department.

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Yes
Employees Worked With
Peter
Feb 15, 2018 -

Boch Toyota South responded

Hi Gigi123, Thank you for taking the time to review your experience with our Service Department! It's customers like yourself that help us succeed and make our jobs more enjoyable. Again, thank you for your kind words and 5 stars! Sincerely, Boch Toyota South

January 03, 2018

"Service - time and cost considerate"

- Boch customer

Brought my RAV4 in for normal service plus some additional maintenance on brakes, which was expected based on age. Service rep met me at my car upon arrival and, before I knew it, the paperwork was completed and I was able to work in the customer lounge. Comfortable work location with great ability to use wifi. Sooner than the projected time, the service rep advised me the work had been completed and at a price slightly less than estimated. The service rep explained the work completed and walked me to the cashier. Hands on service throughout the process.

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Recommend Dealer
Yes
Employees Worked With
Nick Cifelli
Jan 09, 2018 -

Boch Toyota South responded

Hello Boch Customer, Thank you for review and kind words. We are pleased to hear that Nick and our service team provide you with a 5 stars experience. Best wishes and happy driving! Sincerely, Boch Toyota South

November 19, 2017

"Routine oil change visit"

- Wacolby

Everything was great. Not too long of a wait. Very thorough in explaining everything to me. I had a few questions on issues and they took great care of everything. Great place.

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Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 27, 2017 -

Boch Toyota South responded

Hello Wacolby, Thank you for your review and 5 stars! Sincerely, Boch Toyota South

November 11, 2017

"Customer service rep was excellent!"

- Okay567

Boch Toyota South has always been there for me. I look forward to my appointment and usually arrive early so I can hang out in the waiting area. Bottom line: Great service! Thanks, Jim

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Recommend Dealer
Yes
Employees Worked With
8329 Mark Heaton
Nov 27, 2017 -

Boch Toyota South responded

Hello Okay567, We are so very pleased to hear about how much you enjoy servicing your vehicle in our Service Department! Thank you for being a loyal Boch Toyota South customer. Best wishes and thank you for your 5 stars! Sincerely, Boch Toyota South

November 06, 2017

"service grease and oil"

- derryleigh

On arrival. I was greeted, Jason was to be my service person. He told me what was needed and how long it would take. The waiting area is very clean and comfortable. I always have great service at Bock South. Jason was great.

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Recommend Dealer
Yes
Employees Worked With
Jason
Nov 10, 2017 -

Boch Toyota South responded

Hi derryleigh, Thank you for your kind comments about Jason and our Service Department. Best wishes with your vehicle! Sincerely, Boch Toyota South

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