Brought my RAV4 in for normal service plus some additional maintenance on brakes, which was expected based on age. Service rep met me at my car upon arrival and, before I knew it, the paperwork was completed and I was able to work in the customer lounge. Comfortable work location with great ability to use wifi. Sooner than the projected time, the service rep advised me the work had been completed and at a price slightly less than estimated. The service rep explained the work completed and walked me to the cashier.
Hands on service throughout the process.