Bommarito Buick GMC

Useless sales reps. Don't bother going here. They'll just ignore you. Not worth it. Don't bother going here. They'll just ignore you. Not worth it. More

No consideration for peoples time. Tell you one thing over the phone (Tim McCoy), then something totally different in person. A tactic used to get you to the dealership. Unfortunately Tell you one thing over the phone (Tim McCoy), then something totally different in person. A tactic used to get you to the dealership. Unfortunately for me, I drove 9 hours to find out the hard way. Would not recommend!! More

What a wonderful experience with this friendly and knowledgeable staff. From the moment we walked in until we left there was nothing but genuine customer service, kindness and care. Thank you Frank a knowledgeable staff. From the moment we walked in until we left there was nothing but genuine customer service, kindness and care. Thank you Frank and Jeff for making this experience much better then the staff down the road. More

Not customer oriented. Looking forward to being out of my lease. Love the GMC products, fortunately they aren’t the only shop in town. Looking forward to being out of my lease. Love the GMC products, fortunately they aren’t the only shop in town. More

I have waited several weeks since our purchase to "cool off" and I'm still mad. Found a van we liked on the website made contact with salesperson. We exchanged pictures (of my trade) and information. Made off" and I'm still mad. Found a van we liked on the website made contact with salesperson. We exchanged pictures (of my trade) and information. Made a verbal deal on a Tuesday. By thursday after several phone calls from salesperson assuring me the van was nearly perfect and a little encouragement from the with I did the "docusign" deal. Huge huge huge mistake on my part. These guys are con artists to say the least. Drove 90 minutes there only to find the van had multiple dings and scratches, inside was not clean at all and the rear bumper was repainted the wrong shade of silver. I brought it up to the salesperson so he goes and get the manager. Typical good cop bad cop game ensued. Sales manager was a total jerk about whole thing and he finally said "deal is done you signed the papers". Which he was correct. I gave the salesperson an earful and drove off in our new to us pre dented and scratched van with a different bumper. I take partial responsibility because I signed before I saw it. However the salesperson was less than truthful and the sales manger an xxx!!!!!! More

After calling about 15 dealerships looking for a 2022 Yukon and being totally disgusted at the fact that they were charging up to over $20K Over sticker and basically being laughed at that i won’t find a Yukon and being totally disgusted at the fact that they were charging up to over $20K Over sticker and basically being laughed at that i won’t find a dealership that has inventory and that won’t be charging hi dollar over msrp, by luck i found Nick Damaso at Bommarito GMC. I honestly cannot give this dealership, Nick and the sales management team enough commendation! These guys not only got me a 2022 Yukon in less than 2 weeks, they also let me use my GMS discount!! YEP, you read it right! Knowing they could of pretty much charged way over msrp, like everyone else is, they went above and beyond, they took one for the customers and for the economy!!! They are wonderful, respectful, honest, hard working and their costumers service was beyond words!! Nick actually drove the yukon to us after Is was Finished being floored and prepped which was 20 miles out of his way, to surprise us!! I will NEVER go anywhere else!! You will kick yourself if you do not call these guys before you buy!! More

From the first phone call with Scott Brotherton I knew that I finally found the right dealership/salesman for me. It was such a pleasant experience and I never felt pressured or "sold to" once. Jeffery that I finally found the right dealership/salesman for me. It was such a pleasant experience and I never felt pressured or "sold to" once. Jeffery in finance made the paper work part of buying a car a breeze. I will 100% buy my next vehicle from Bommarito Buick GMC. More

We brought our 2019 GMC Acadia in for service for a transmission that was shifting badly. They advised that there was nothing wrong with it but the service write up advises they replaced the top end of transmission that was shifting badly. They advised that there was nothing wrong with it but the service write up advises they replaced the top end of the transmission. We then brought it elsewhere to have the issue resolved on the first visit. They also later advised that they don’t believe any work had been done by Bommarito. Fast forward 3 months I decided to give Bommarito another chance after my other car (2019 GMC Terrain) was having some issues with the turbo charger. I called and set up an appointment then showed up to that appointment. The service advisor told me they couldn’t find me so they handed me over to the guy that knew about my appointment (Grant Cecil). Right off the bat this guy wanted to argue by telling me I showed up for the wrong appointment which I had an appointment for. Then he turned around and told me that if it’s the turbocharger that I will be paying for the service out of pocket (even though we have remaining power train warranty and extended bumper to bumper). I told the guy that I shouldn’t owe anything out of pocket and he just kept digging and arguing. Then I just said it is what it is and asked for the loaner car they promised. Another service advisor said no rental was available but they could get me a ride to the airport. Grant came back and said no way they are taking me to the airport because it exceeds the 10 mile service area. At this point in time I knew that we weren’t going anywhere fast so I decided to leave and call another GMC dealer who made sure that I would get my SUV in for service and guaranteed that I would pay no out of pocket. They even took a car out of inventory to make sure I had transportation while they repair my car. A short while later I called the service manager Pat Robertson and made him aware of what’s going on. Pat then did a little research and first told me that Grant was wrong and the Turbocharger is covered as a part of the factory warranty but did not apologize for his guy going rogue and arguing with me and did not even address them wasting my time at 8am on a Monday showing up for a a scheduled appointment that they accidentally entered on the wrong date. I told him that this is the second time I’ve had an issue with Grant and I need something to make sure it doesn’t happen again or it will be the last time I do business with any of Frank Bommarito’s companies and he responded by saying “I’m sorry to hear that.” And we ended our conversation. Again, Suntrup Buick GMC quickly answered my call and took care of me without a question of a doubt. Save your time and money and stay far away from Bommarito. More

We had negative experiences at Bommarito Buick GMC. The sales manager was not helpful or friendly when we needed to change cars. He is more worried about his bottom dollar than our comfort and consideratio sales manager was not helpful or friendly when we needed to change cars. He is more worried about his bottom dollar than our comfort and consideration in selection of cars. We wonder why the owner still keeps him with all the negative reviews. More

The used car department sells junk and refuses to make things things right for their customers. This story might seem unbelievable, but it is 100% true. I couldn’t make it up if I tried: Our car starte things things right for their customers. This story might seem unbelievable, but it is 100% true. I couldn’t make it up if I tried: Our car started rattling, hesitating and stalling before even 30 days even though it had under 70,000 miles on it. I brought it in and the service department told me it just needed an oil change. Yes, you read that correctly. An oil change. Well, as it turns out, the engine practically needs to be rebuilt (all new piston assemblies, at a minimum) due to a problem GM had ended up agreeing to fix for customers for free. Except my car is past the deadline and they knew it. The car I bought is a GMC and this is a GMC dealership so of course they know about this issue. In fact, I asked about it specifically. While I was still at the service department my husband called to tell me that HE had learned about it from a different service station that he had spoken to. The Bommarito service consultant immediately let me know that my car was past the deadline. He not only already knew about the problem, but he also knew that my car no longer qualified. Well, It turns out that the things my car has been doing are EXACTLY what you would expect if you needed this major engine work. Instead of admitting this, the service consultant continued to deny that there was anything wrong. He actually said that nothing was wrong because as long as I got an oil change every 3,000 miles the mechanical problems wouldn’t happen and everything would be fine. No addressing the underlying problem that caused this car to use 5 quarts of oil (as it turned out) within a month of buying it. It hadn’t even been 3000 miles. I have the paperwork and pics to prove this. And the mileage on the sales paperwork was wrong and made it look like we had driven 2700 miles in less than 30 days. This is incorrect. It was more like 250 miles. My husband just drives it to and from work and on errands around the neighborhood. In fact, the car had been driven lots of miles between the time they acquired it and the day we purchased it (thank you CarFax). No way this just started happening after I drove it off the lot. The problem is too severe so you can’t tell me they never noticed. And knowing about this problem being so common with these vehicles, they should have checked for it anyway before selling it to an unsuspecting customer. I got really mad at the service consultant because he did nothing but give me the runaround for at least 20 minutes before I had had enough. He then sent me to the sales manager who proceeded to continue this line of denial - after making me wait 45 minutes to talk to me and bringing a “witness” along even though he insisted that no one had told him what was going on. Oh, and because I was mad about all of this, he accused me of being aggressive and of having problems with everyone (2 people) I interacted with. Of course I had problems with them! They lied to me over and over again letting me know - without actually saying it - that I was going to be on the hook for at least a $2500-$3000 engine repair on a vehicle I just purchased. Because they certainly weren’t going to do it. They wouldn’t even admit that there was a problem. You bet I was mad! To make matters worse, when I did get mad the sales manager became angry at me. At one point he pulled his face mask down, leaned towards me, and yelled “we’re done talking!” This guy needs to learn how to deal with customers who are upset about getting ripped off. He should also probably refrain from acting like an unhinged lunatic who yells at customers. He did offer to let me “trade it in” but then we would have to go through looking for another car, hoping they had a different one we both liked and could afford, and then go through all of the loan and sales paperwork all over again. And I didn’t even know what they were going to give me on my “Trade”. I had agreed, but within a few minutes I realized everything it would take to make this *possibly* work out for us. The sales manager got even madder when I changed my mind. I just wanted one person to stop lying and actually have the car fixed. Never happened. And by the way, don’t bother with the customer survey if you are unhappy. The sales manager will have a buddy email you and tell you that your issue is a top priority. It will actually be a ruse because after some back and forth communication, this person will give you the number to a general manager BUT it will really be a direct line to the same unprofessional sales manager you’ve been dealing with. He will then proceed to yell at you, talk over you and behave in a very bizarre and even threatening way. He will try to reframe and lie about everything that happened or was said previously at the dealership. I’ve seen this sales manager respond to negative reviews so I can’t wait to see if he does and what he might have to say about this nightmare. I wouldn’t let my dog buy a car from this place. More