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Bomnin Chevrolet Dadeland - Service Center

2.7

63 Lifetime Service Reviews

8455 South Dixie Highway, Miami, Florida 33143

63 Reviews of Bomnin Chevrolet Dadeland - Service Center

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June 29, 2018

"Horrible Customer Service and they lie"

- Wicked

We bought a brand new 2016 Camaro and it was a lemon. We would constantly complain to Bomnin Chevrolet and they did nothing. The car was in the shop at least 30 times until we contacted General Motors. General Motors agreed on a repurchase/settlement. They asked us to contact the Manager JC Huerrero. He never returned my calls and I finally spoke to another person in Service that helped me. When we arrived to sign the paperwork he was very nice and told us he would immediately overnight the paperwork to General Motors. Not so, it took him almost a week and then we left a few things behind in the car and again would not call us back. Beware of this dealership. Worse customer service and not to be trusted.

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Recommend Dealer
No
Employees Worked With
Juan Carlos Herrero
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 27, 2018

"Horrible service"

- Amaya33014

Bought a 2012 used car for $7k last year transmission blew. Had the car towed, no one verified car received, 3 different employees called me with 3 different explanations. One that my car was repaired without a quote, 2nd the key was the problem, third they wanted to know which car I had purchased for the trade I left behind. then the final blow $4500 repair. I should have known since two weeks ago my other car came in for an oil change and I received a call we had taken the wrong car.

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Recommend Dealer
No
Employees Worked With
Moises
December 12, 2017

"Never going there again!"

- Bino2017

They had my vehicle for 6 weeks to fix a horn and fuel injector failure. I think that 6 weeks is too long to service any vehicle. My service advisor lied the whole time about servicing my vehicle. I went to pick up my vehicle after 6 weeks and it was covered with dirt and bird feces. Another part that he said was fixed wasn't fix and my shifter came apart. They took it back that same day and fixed the shifter and partially fixed the other part. They also washed it and now I have chipped paint. The service manager said that the paint & body shop would call me within 48 hours to schedule an appointment to fix the chipped paint. 5 days has passed and I never received a phone call. This has been the worse experience I've ever had with a car dealership. I will not go there again

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Recommend Dealer
No
Employees Worked With
Scott Erickson, Juan Aleman
November 07, 2017

"Service Dept Customer Service is terrible!"

- nicohanna

I am only giving them one star because I can't give zero. The customer service at the service department was terrible as usual. I never get a call to tell me my car is ready, I am never given an estimated time, and am never able to talk to an advisor because I am sent to voicemail. This visit's adventure was that they couldn't find the work order for my car. I only took my car back to them because I received a letter from Chevrolet that there is a defect on my model. The advisor that received me made me feel like an idiot for asking questions about the letter and other concerns I had about hot my car was running. The customer service is so bad I cringe at the though of having to take my car in for something as simple as an oil change, and put it off as long as possible. It is a shame that customer service of the advisors has ruined my experience to the point of no return because the actual service that get performed on my car seems to be ok.

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Recommend Dealer
No
Employees Worked With
N/A
October 24, 2017

"Same problem, multiple explanations, high charges."

- doctor who

In a word 'HORRIBLE!' This is the 3rd time in the past few months that I have brought my Buick Enclave in for the same problem. Each time they came up with a different set of items that needed to be changed to correct it. I spent a total of over $3000 on the first two visits. On the last visit they opined that I needed to now change the fuel injectors for an additional $1700. I will NEVER take a vehicle in for service there ever again.

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Recommend Dealer
No
Employees Worked With
David
October 19, 2017

"Los appointments para servicios son una mentira"

- Humberto

Hice un appointment para las 9:00 AM para revisar el aire acondicionado de mi Cruze 2012. Manejé desde lejos durante más de una hora pensando que el servicio de reparación en el dealer sería más profesional que en otro taller. Cuando llegué, la muchacha que me atendió en el front desk verificó mi appointment, me mandó a esperar en el salón y llamó dos veces por el audio a la persona de servicio que debería atenderme. En la siguiente media hora nadie de servicio aparecíó, sólo vinieron dos veces los parqueadores a pedirme la llave para mover el carro porque estaba estorbando afuera. Cuando fui junto con el parqueador a preguntarle a la muchacha del front desk por qué no me habían atendido, esta dijo que yo no había pasado por el mostrador, cuando fue ella misma la que me había atendido. Además de no haber dado seguimiento y chequear si ya me estaban atendiendo, decir que yo no pasé por el mostrador me pareció irrespetuoso. Por fin apareció la persona de servicio, un señor llamado Ruben, que estaba allí desde hacía rato pero nunca se acercó a atenderme hasta que fui yo a reclamar. Cuando pregunté qué tiempo duraría hacer el diagnóstico que cuesta $135, me dijo que podía demorar hasta por la tarde o hasta el final del día porque dependía de los carros que tenía por delante. Entonces le pregunté para qué servía hacer un appointment?. La respuesta fue que en todos los dealer es así. Le dije que quería quejarme con alguien de Servicio al Cliente y me dijo que si quería me sentara ahí a esperar. Esperar hasta qué hora, el día entero también?. No me quedó otro remedio que irme y manejar otra hora de regreso Yo compre un Cruze en 2011, lleve a mi hijo a comprar un Malibu en 2017 y he recomendado a muchos familiares y amigos. Después de esta experiencia no creo que recomiende a nadie más. Lo único que les interesa es vender pero el servicio no les interesa.

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Recommend Dealer
No
Employees Worked With
Ruben, y una muchacha del front desk que no se su nombre
October 18, 2017

"From the first time you visit this place you are completely "

- China13

I am completely satisfied. They definitely have my biggest punctuation. I would always recommend this place.All the staff are very attentive. Am so happy.

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Recommend Dealer
Yes
Employees Worked With
Rene Marti
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Humberto Ruiz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Arnaldo Urra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Yanisley Bomnin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Arnaldo Bomnin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John De La Torre, Eduardo Pereira
August 23, 2017

"These people have no idea what customer service is"

- luis0318

walked into the floor at 8:55 with an appointment for 9 am, was never greeted just 3 employees, 1 on his phone texting, another talking to one of the mechanics about the workout he did the night before, and another guy who was helping someone out. I approached the gentleman on his phone and i said 'excuse me i have an appointment for 9 am' , he responded, 'give me a second here let me finish this text' once he finally finished his text all he did was call another guy on the loudspeaker and proceeded to get back to his phone, I then sat there and waited for 45 min for the guy who was nowhere to be found. after leaving my car there i called to ask about the diagnostics ran for the electrical system in my car and they responded very simply 'oh it has to be the battery' i honestly feel that my car was never checked and instead just given a new battery which cost me almost $200, once i got to the dealership to pick up my car, no one checked the air on my tires no one checked the messages on the car itself to reset the battery or told me anything about the tire monitoring system that my car was now flashing on the speedometer screen. Overall bad experience for the amount of money i paid i could have received better treatment somewhere else.

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Recommend Dealer
No
Employees Worked With
Rene Marti
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 25, 2017

"Maintenance "

- Darkray

The service done to the vehicle was great. Car wash everything was excellent. The only small complaint that I had was I left the car there for a week and wanted it back on Tuesday but I didn't receive my car until Wednesday. But again it was minor. The service to the vehicle was overwhelming.

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Recommend Dealer
Yes
Employees Worked With
JOrge Sanatana
May 04, 2017

"Excelente!!! I'm very happy with my car"

- Geidy.alfonso001

Michael pita has been a great sales man, the whole bomnin Chevrolet team is great will be back to purchase another vehicle! I'm very happy with my new car.

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Recommend Dealer
Yes
Employees Worked With
Michael Pita
1
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