Boston Volvo Cars

Braeden was friendly, helpful and answered all our questions with no pressure. He was very pleasant questions with no pressure. He was very pleasant More

Bought one of the most expensive cars Volvo sells from this dealer. No heat in electric mode -- their initial solution was to just drive in gas mode. Why bother buying a hybrid if you can't use electric this dealer. No heat in electric mode -- their initial solution was to just drive in gas mode. Why bother buying a hybrid if you can't use electric for 5 months of the year?? Took 4 months to get the replacement part needed and they didn't even let me know when the car was ready. That was May; the heat seemed to work but I didn't need it. The first time I tried the heat again (Nov), it didn't come on; it will now take two months just to get the car back in and they won't order the part until they have the car. More

Extremely dissatisfied/disappointed with our service warranty experience. We were given a the impression that the Volvo VIP Warranty Service would be a good investment at the time of our purchase of a warranty experience. We were given a the impression that the Volvo VIP Warranty Service would be a good investment at the time of our purchase of a used 2017 XC 90 (40,000 miles) in 2020. Since we purchased the car we have had 3 service bills that were not covered by the warranty (A $700 hood issue that caused rain to leak into the passenger side, a phantom $200+ charge for “software updates” , and now more recently a seatbelt repair that totaled $1,300 ) none of which was covered by our warranty. Do not fall for any high pressure tactics the $5,000 we spent for this product was a complete waste. On our more recent experience with the seatbelt repair, after driving home from the dealer, we realized the service team didn’t bother putting back the trunk side panel and left remaining parts in the back of our car. Mind you that we were given the car back a day later from the day that we were originally slotted to receive the car. I relayed feedback to Volvo about the lack of execution and asked for an email address to send pictures to so that I could understand what to do with the parts and ensure the repair was finished. They said that they would have someone call immediately, we have not received a prompt response and it has been now over 48hours since we have received. Better off avoiding this dealership entirely if you’re a Volvo owner and take your service business elsewhere. More

David DelTorto cheated me - overpaid and received a huge bill from Volvo FInance that I was told was cared for with my down payment on the new lease. When I called him, he said "I had a feeling you were go bill from Volvo FInance that I was told was cared for with my down payment on the new lease. When I called him, he said "I had a feeling you were going to call when you got that bill' - he knew he misled me. He also hung up on me. I was pushed and given misinformation so he could make a sales quota. The whole thing felt sleazy and I should have followed my instincts - I am a single mother - no one should be treated like this. More

Bought my first Volvo here in June. Worked with Josh and found the transaction to be fairly easy. The location of the dealership is awkward for a test drive so I actually drove a simila Worked with Josh and found the transaction to be fairly easy. The location of the dealership is awkward for a test drive so I actually drove a similar vehicle elsewhere before I then found the exact model I wanted at Boston Volvo. Overall, pretty easy from start to finish. I Love my new XC40! More

I worked with both Dante and Josh and they were incredible. They were knowledgeable, patient and a pleasure to do business with. I highly recommend getting your next car from Boston Volvo. incredible. They were knowledgeable, patient and a pleasure to do business with. I highly recommend getting your next car from Boston Volvo. More

In 2021 I bought a Volvo at this dealership because of their stellar service department with my Saab. The first annual checkup in 2022 was quick and easy. However in April for the 2023 checkup it was the their stellar service department with my Saab. The first annual checkup in 2022 was quick and easy. However in April for the 2023 checkup it was the worst experience since 1999. I was second in the door and it took a total of 53 minutes to drop my car off and get a loaner. The tech I dealt with did not seem to know the software on the screens and had problems resetting his password, looking around for help but no-one was available, and had to re-enter the same data several times for some reason. Instead of getting a loaner set of keys from him as was done before, we now had to wait for the "loan coordinator". The woman ahead of me also said she had come here for 14 years and this was the worst visit..she finally got a loaner after 30 min, but I had to wait even more time--about another 12 or 13 min. No one ever called to let me know a status (as was always done late morning in the past). Someone named Chris (not the tech I had dealt with) had texted me at 7.30a to remind me about my appointment (when I was already there) and I texted him back. He said I could keep the loaner for another day! And this for service on a two year old car??? I said no. I was told the car was ready at 3.20p and at 3.30p drove over there, stopping to refill the tank at the Gulf Station on Market Street (0.48 gallons). When I got to the dealer, gave me name and even spelled it, the teller could not find the papers--the tech still had them. I was then given papers to sign. I verified the cost was zero due to the warranty, signed my name, but then read notes about "failed pump" which I knew did not apply...the employee had not put the papers all the way under the "Covid Glass Shield"--and when I pulled the sheets out I saw they weren't for MY car at all. I scratched my name out and asked for the correct papers. The car was indeed washed inside and out, but that's about the only positive aspect of this visit. The next day I found I was billed $1.00 for 2/10ths of a gallon of gas, despite my filling the tank 0.5 miles away (per Google). I had the receipt in hand but was never even asked if I had filled the tank. (that means a 2023 Volvo gets 2.5 miles to the gallon !) A year from now I think I will try out the Natick dealer instead. Oh., and this site below lists people in the Service Dept..wants me to rate who I worked with. NONE of those people work here any more, so I was told. Whatever happened, is abysmal here. More

Long story short, I recently had the worst experience at a dealer or any auto shop I’ve ever had in my 25 years of driving. I’ve been here for service on my 2022 Volvo XC60 a few times, and while the servic a dealer or any auto shop I’ve ever had in my 25 years of driving. I’ve been here for service on my 2022 Volvo XC60 a few times, and while the service was never stellar, it was more than acceptable. Keep in my car is a company vehicle, so cost/unnecessary repairs/etc. did not factor into my rating at all. You can read the details of my interaction below if you want. I dropped my car off Wednesday morning for an appointment for 10k mile service and a broken wireless charging pad. The communication from the my CSR was absolutely terrible and infrequent. Anytime I was told they’d text me with an update, they did not. And throughout the day Friday (yes, they still had the car Friday), I heard nothing at all. Finally I called at 4:30pm Friday afternoon and after ten minutes on hold, they told me they’d have to keep the car for the weekend. When were they going to tell me this??? I requested to speak with the manager. I never received a call. Your mileage may vary, but if you live anywhere near another Volvo dealer or anyone capable of servicing the brand, I’d consider going there instead. DETAILS Wednesday - 9:30am drop off - Informed CSR I could pick up midafternoon or after 5 - Told by CSR she’d text around noon. She did not. - Received text at 5pm – “Vehicle will be completed tomorrow” Thursday - No communication in morning from dealer - I texted at 9:30am, update? Reply was we are looking at completion later today. I will text in a few hours for eta. I did not receive that update. - I texted at 3pm – update? Answer: it is a work in progress, looking at end of today. Possibly the next morning. - Received text towards end of day that would need another day. Friday - no communication from them until I texted at 11am. Update? Answer: still working on contacting the fleet management company (really, after 3 days?) plus “other recommendations.” I said I really needed to know if I could get the car today as I need it for the weekend. - No communication at all for the rest of the day until I called at 4:30pm! On hold for ten minutes, then I hung up and called back. CSR informed me the car would need to be held on to for the weekend. I said that was unacceptable and wanted to speak to a manager. After a time on hold, CSR came back and told me someone would contact me. I asked who and she said either the manager or my assigned CSR. I said no, that I wanted to speak to the manager and she said ok. - Text from my CSR at 5:10pm. I told her was I was extremely dissatisfied with the service, I needed the car for the weekend, and I wanted to hear form the manager. She said it was after hours. I asked if that meant I would not hear form the manager. No reply. Maybe I’m being too harsh, but I feel this complete lack of communication and seemingly lack of caring that I am without my car is simply unacceptable for any car dealership, not to mention a supposed luxury brand that won some award in 2019. Not this year I suspect. They really just seem like they couldn’t care less. More

I called Boston Volvo because my wife’s lease was up and we needed to return her vehicle. I called and the person I spoke to told me I had to return the car at the dealer I purchased it from. I called Volvo we needed to return her vehicle. I called and the person I spoke to told me I had to return the car at the dealer I purchased it from. I called Volvo financial and they told me I could return it to any Volvo dealer as long as I make an appointment so I called back and the person I spoke to paused and then said “well we don’t have any room for it” and hung up on me. The people that work at the dealer are snobby, not friendly and are completely rude. We loved our Volvo but will never do business with this dealership ever again. More

I recently purchased a 2020 XC40 with Bill Denty’s assistance as well as the team that was present on that day. Great helpers along the way and grateful for the guidance and service. Additionally, Wil assistance as well as the team that was present on that day. Great helpers along the way and grateful for the guidance and service. Additionally, Will, Danielle and others helped immensely. Thank you! DD More