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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.8
422 Reviews

422 Reviews of Boucher Cadillac of Waukesha - Service Center

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April 18, 2024

I like how I am welcomed and all is smooth from start to finish. I especially like the video walthru.. More

by Mramos3135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bogacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

Justin was excellent! He kept me informed every step of the way. I highly recommend them for quick and prompt service! More

by njbenz79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Boucher Cadillac of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you for choosing Boucher Cadillac of Waukesha, we look forward to having you as a valued customer for many years to come! John Kaiser Service Manager 262-754-9600

April 16, 2024

Based on my experience in the customer service department and sales, I will no longer be going back to Boucher. This company does not represent the Cadillac experience. They are more focused on the bottom More

by POSEY.JOSHUA
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Hacker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Kemp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zylka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Boucher Cadillac of Waukesha responded

Hi Joshua, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, John Kaiser, at 262-754-9600 so that we can make this right.

April 14, 2024

The service was helpful, friendly they even washed my car and told me was gonna rain, but they still did it anyway More

by VERONICA neff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Boucher Cadillac of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Veronica, and we are thrilled that you found your experience with us here at Boucher Cadillac of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. John Kaiser Service Manager 262-754-9600

April 09, 2024

The dealership has been very helpful helping me learn the car. Ryan Young has been very helpful. Thank you. More

by MPREDITH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Boucher Cadillac of Waukesha responded

Thanks for sharing your thoughts about your experience with Ryan here at Boucher Cadillac of Waukesha. We appreciate your business and hope to see you again soon! John Kaiser Service Manager 262-754-9600

April 03, 2024

We really enjoyed working with Cole and Samy. Cole went above and beyond for us. We love our new suv and would come back to this dealership in a heartbeat! They treated us well. More

by DC CAD
Recommend Dealer
Yes
Employees Worked With
Jim Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zylka
3.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Boucher Cadillac of Waukesha responded

Hi there, we're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you soon!

April 02, 2024

Respectful, professional but makes you feel special and wants to work with you. White glove treatment. This is the fourth vehicle I leased from Joe More

by LINDA.AUBRY
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
Apr 03, 2024 -

Boucher Cadillac of Waukesha responded

Hi Linda, we really appreciate your positive review! We appreciate your loyalty to our dealership and look forward to seeing you next time!

April 02, 2024

Respectful, professional but makes you feel special and wants to work with you. White glove treatment. This is the fourth vehicle I leased from Joe More

by LINDA.AUBRY
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
Apr 03, 2024 -

Boucher Cadillac of Waukesha responded

Hi Linda, we always want to hear back from our clients and we're glad you had such a positive experience with us! We're looking forward to your next visit with us!

April 02, 2024

Respectful, professional but makes you feel special and wants to work with you. White glove treatment. This is the fourth vehicle I leased from Joe More

by LINDA.AUBRY
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
Apr 03, 2024 -

Boucher Cadillac of Waukesha responded

Hi Linda, we are very happy to have provided you with such a positive experience! We appreciate your business and look forward to helping you in the future and to keep you 100% satisfied!

April 02, 2024

Respectful, professional but makes you feel special and wants to work with you. White glove treatment. This is the fourth vehicle I leased from Joe More

by LINDA.AUBRY
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
Apr 03, 2024 -

Boucher Cadillac of Waukesha responded

Hello Linda, we're happy to hear you had such a positive experience with our team! We hope we can be of assistance again, and truly thank you for your time and business. Have a beautiful day!

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