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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,042 Reviews

2,042 Reviews of Boucher Hyundai of Waukesha - Service Center

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September 16, 2021

Good experience. All concerns were addressed, and fixed. Car was finished at promised time. Car was clean upon pick up. More

by jady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
September 12, 2021

They were ready for me when I arrived and service was completed in a short amount of time. (They had quoted a longer length of time.) More

by CTOMLUTES
Recommend Dealer
Yes
Employees Worked With
Alexander Hanson
September 11, 2021

Communication and service was stellar. My car is running well now. Brandon was amazing at keeping me in the loop. Good experience overall. Thank you! More

by natalie_repinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
September 11, 2021

Serviced at appt time. Showed me (rather than just told me) dirty filter that needed to be changed even though I was there for an oil change More

by CRMPHOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers, Brandon Riemer
September 09, 2021

Service was great but not happy that it took 3 weeks for an appt to be available. I’m new to the “new” vehicle realm so maybe this is standard now but not excited if that’s the case More

by Cpoff13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
September 08, 2021

The staff at Boucher service department was very professional and courteous. My service writer explained everything very well and told me in detail what was done and possibly needed in the future. S More

by jpyatt4903
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
September 08, 2021

We always love working with Jean Sommers and Dan Doyle. All of our needs are always met. They go above and beyond. They even washed the inside windshield. More

by MSDEBP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Sommers
September 07, 2021

Had car in for an oil change, they found a broken coil spring. They replaced it and was done on time as stated. Very pleased as always with service More

by GZINDLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Malitz
September 06, 2021

It just takes way too long to get an appointment. I've waited 2 or 3 weeks to get an oil change. Also, I've been going there for 2 and a half years now, but no one treats me like I'm familiar or a "regula More

by patmatt56
Recommend Dealer
No
Employees Worked With
Amanda Olson, Nelson Vega
Sep 08, 2021 -

Boucher Hyundai of Waukesha responded

We are very disappointed to hear you are not satisfied with your experiences here at Boucher. When you have the opportunity, please reach out to our General Manager, Jim Tessmer, at 262-522-1000 so we can discuss your visits in further detail. We hope to hear from you soon.

September 06, 2021

Brandon was very responsive, answered all of your questions, and worked hard to get our car serviced in a timely manner. Communication was excellent throughout! More

by pennell30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
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