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31 Reviews of Bowman Chevrolet - Service Center
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January 14, 2016
Car sat there for 2 days, nothing done After having serious car problems on my way into work one day, I dropped it off early in the morning. It sat in their lot for 2 days. I finally pick After having serious car problems on my way into work one day, I dropped it off early in the morning. It sat in their lot for 2 days. I finally picked it up and took it somewhere else. Horrible follow up and service. Go somewhere else and don't waste your time here, especially if it is your only car because they do not have many loaners. More
by Ashley
Employees Worked With
Service
Helpful June 26, 2015
Not impressed. I was left waiting 2 hours... no one came to update me on the progress of my vehicle, but I assumed they were working on it. I eventually had to find I was left waiting 2 hours... no one came to update me on the progress of my vehicle, but I assumed they were working on it. I eventually had to find someone to speak to in the service department for an update, only to find out that they didn't even have the part for my common repair. When did they know this? It took two hours after my scheduled appointment to inform me that they weren't working on my car at all that day? Considering the circumstances, one would expect immediate service the next day. Nope. No call. I needed to track them down for information again. When I did, they didn't guarantee my car until the end of the day (6PM). I didn't realize it takes 9 hours to change a light bulb. More
by Chevy Girl
Employees Worked With
Service Department
May 06, 2015
ugh - try somewhere else My wife hit a deer and had her car sent to Bowman for service. It took 3 weeks to fix a front right quarter panel and a windshield. The paint didn't My wife hit a deer and had her car sent to Bowman for service. It took 3 weeks to fix a front right quarter panel and a windshield. The paint didn't exactly match, and there was small glass shards still on the front seat from the windshield. My wife actually cut herself one morning by wiping her seat off for our daughter. It seems like if they give you a loaner, then they take forever, and make you feel like you are being rude for asking for your car back. They were polite, but the quality and timeliness of the work wasn't acceptable. Don't use the body shop here... find another dealer or private body shop. More
by Chevy57
Employees Worked With
No comment
April 23, 2015
Worst service My car was in service, my things were thrown around my car. Hope they found what they wanted, I won't go to Bowman again. My car was in service, my things were thrown around my car. Hope they found what they wanted, I won't go to Bowman again. More
by Sd90820
Employees Worked With
Ray
July 12, 2012
Overall sales experience was great! We had our 2008 Saturn Vue for only two days and all if a sudden the cruise control stopped working and at the same time 2 traction control warning lights and a TPS Saturn Vue for only two days and all if a sudden the cruise control stopped working and at the same time 2 traction control warning lights and a TPS light came on. I took the Vue straight to John Bowman Chevrolet @ 4:30pm and Brian Burke (used car sales manager) took me straight to the Service department and had someone check out the vehicle. Bad news first: The mechanic that looked at it told Brian that there was a switch that needed to be replaced and they would need to keep the vehicle until Monday (for saftey reasons) so Brain set it up for me to get a loaner car for the weekend. Here's the bad news: Apparently the mechanic was going on vacaiton the next day and he did not write any notes down regarding what type of switch they needed and he cleared out all the error codes. So the service department had to duplicate the errors (needless to say it took an extra 2 days for the codes to error out again (typical thing that seems to happen when you take a vehicle into the shop), for some reason cars don't like to co-operate when you take them in for service. GREAT NEWS: Ron the service manager ended up taking the Suv home on Tuesday night to try to duplicate the errors and he actually did, he hooked it up to the computer and found the switch that needed to be replaced, Wednesday morning picked up the part, installed it and tested. Brian and Ron did a great job and to top it all off they had Al (another nice person) washed, filled up our gas tank & drove our Vue to my work (a half hour away!) to swap cars with me. A nice added touch, Brian also gave us a $50 gas card for our inconveince. I have to tell you my wife and I have had horrible experiences with other dealerships in the past ranging from sales to service. Brian has made us customers for life; wether it is service for BOTH of our GM vehicles or puchase of new/used vehicles. More
by gregp11
Employees Worked With
Brian Burke & Dan Burke
May 02, 2011
The service department is great!!! They are very friendly and go the extra mile to make sure you are taken care of and satisfied!!!! I have nothing but the best experience with this dealership. I friendly and go the extra mile to make sure you are taken care of and satisfied!!!! I have nothing but the best experience with this dealership. I will always bring my vehicle back to this dealer for service. More
by hmorris763
Employees Worked With
Theresa
March 24, 2011
Best service and people in oakland county. I have been buying and leasing vehicles from Bowman for 16 years. When I lived in Indianapolis In. I still came back to John Bowman because of the people, prici buying and leasing vehicles from Bowman for 16 years. When I lived in Indianapolis In. I still came back to John Bowman because of the people, pricing and great attitude and never being disappointed with the transtraction. More
by donspmt
Employees Worked With
Jim, Al, Doug and Edie
June 13, 2009
During a heavy rain my trunk filed with at least 4" of water. Over a time spand of 18 hours I called the service dept THREE times. They said they didn't know how to FIX it nor ever heard of such a problem water. Over a time spand of 18 hours I called the service dept THREE times. They said they didn't know how to FIX it nor ever heard of such a problem. I specifically asked Bowman to contact regional resources to see what they advise. The service employee refused and just laughed like the problem was a funny funny joke. When I asked to be connected with his supervisor the supervisor even became angry I would question him or crew. After I cleaned out water myself discovered a plug in the wheel well for draining trunk water. I was horrified Bowman's not only lack of commom knowledge of the car - surely they must of noticed the plug before but their conduct. They made no effort to be polite. I have since learned other people in my community have reported similar rudeness and indifference. Those boys have serious "issues". More
by Hoiffied with Bowman
Employees Worked With
service supervisor
February 13, 2007
My car was only 6 months old,when a deer ran out in front of me and waxed my entire right side of my NEW CORVETTE..After calling my insurance agent i found out Bowman Chevrolet was a direct repair for my ins of me and waxed my entire right side of my NEW CORVETTE..After calling my insurance agent i found out Bowman Chevrolet was a direct repair for my insurance company. I took my car there and was greeted promptly by the cortoues and understanding staff in the b/shop that this is my Baby!!! I WANT NO PROBLEMS! 7 days later they called me to pick up my car.Now i am thinking 7000.00 worth of work done in 7 days,there are going to be problems..SURPRISE,NO PROBLEMS AND THE CAR LOOKS LIKE NEW. They even detailed my car when it was there...I thought being under 35 and a woman would be a problem,not here. Very well taken care of and explained all of my options.. THANKS AGAIN BOWMAN'S BODYSHOP ----- MARGE More
by HAMEY35
Employees Worked With
Body shop
April 20, 2004
I purchased a new 1995 Chevrolet Lumina LS with 3.4L 32V engine in the Fall of 1994. I had a problem with the brakes from the start and made repeated trips to the service department to no avail. Finally, engine in the Fall of 1994. I had a problem with the brakes from the start and made repeated trips to the service department to no avail. Finally, a young mechanic suggested I leave the car with him for a few days. He, after three years, numerous visits and 53,000 miles discovered that the car had a hairline crack in the master cylinder. The car was taken under the lemon law and I received my money back. However, the real story is how I was treated by the entire staff at Bowman Chevrolet. I was treated like royalty and made to feel special whenever I went there. No one got tired of seeing me or hearing my complaints. I live in Columbus, GA now and we know if we buy another Chevrolet like we expect to do, it will definitely be from Bowman of Clarkston, MI <br><br>Nathaniel Harris - A very satisfied customer More
by njack731
