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Boyd Chevrolet Cadillac Buick - Service Center

Hendersonville, NC

3.8
9 Lifetime Reviews Review Dealership

9 Reviews of Boyd Chevrolet Cadillac Buick - Service Center

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January 25, 2021

"Taking a vehicle in for service is not high on most..."

- deb1060

Taking a vehicle in for service is not high on most people's list of things they want to do, however, when you do, I HIGHLY recommend Boyd Chevrolet Cadillac Buick service dept! You will not be disappointed. Steven Watkins is one of the BEST Service Advisors I have encountered....Steven, the respect, professionalism, and kindness you extend to me and my vehicle (2008 Cadillac XLR) every time I walk through the door is very much appreciated. Joey Rhodes, you operate a well run service dept with the best service professionals and technicians around. Many thanks to you and your department sir! Daniel Prince Hendersonville, NC

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Recommend Dealer
Yes
Employees Worked With
Steven Watkins, Joey Rhodes
Jan 27, 2021 -

Boyd Chevrolet Cadillac Buick responded

We cannot thank you enough for your wonderful review of Boyd Chevrolet Cadillac Buick and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Les Boyd-Owner-828.693.3461 lesb@boydautomotive.com

September 30, 2020

"Dishonest Service department. Poor Communication. Poor..."

- jmbreneman25

Dishonest Service department. Poor Communication. Poor work performed. One of the worst experiences in quite sometime. Joey intentionally mis-led about services rendered, failed to solve minimal challenges, creating a much larger problem. I cant speak for the entire team however, I would hope the owner is aware of the name being tarnished and the false representation.

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No
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Sep 30, 2020 -

Boyd Chevrolet Cadillac Buick responded

We regret to hear of the additional difficulties you are incurring. We did not diagnose your vehicle. Instead, at your request, we installed the harmonic balancer you supplied us with and that was the extent of our repairs. We understand you have had additional work done elsewhere since your last visit with us. While we are sympatric to the problems you are experiencing, we can only advise you to take your vehicle to the facility that last performed service for you. Boyd Chevrolet Cadillac Buick

September 16, 2020

"Very well satisfied with the service and while there..."

- ronipetersonnc

Very well satisfied with the service and while there found a car for my daughter which I purchased that day. Lee did a fine good.

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Yes
Employees Worked With
Sep 17, 2020 -

Boyd Chevrolet Cadillac Buick responded

Roni, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Les Boyd-Owner-828.693.3461 lesb@boydautomotive.com

March 08, 2020

"The good folks at Boyd Chevrolet make buying a vehicle..."

- jr123

The good folks at Boyd Chevrolet make buying a vehicle easy. Chris Taggart is a no pressure sales individual who helps make it happen. From sales to service Boyd Chevrolet is the way.

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Yes
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Mar 08, 2020 -

Boyd Chevrolet Cadillac Buick responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Les Boyd-Owner-828.693.3461 lesb@boydautomotive.com

January 28, 2020

"We have been dealing with Boyd for many years and they..."

- moma108

We have been dealing with Boyd for many years and they all have been very nice and accommodating .Chris helped us with the Traverse purchase from the lease. I just recently came in for an oil change on my Equinox.

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Yes
Employees Worked With
Jan 29, 2020 -

Boyd Chevrolet Cadillac Buick responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, TC Thompson – Internet Manager – 828-693-3461 tct@boydautomotive.com

October 16, 2019

"Great place - even under pressure of needing a different car"

- wstruth

Came to Boyd to look at an issue my CTS V developed while vacationing in the NC Mountains. Service was very good and professional - however my 8 year old car needed more work than what I wanted to put into it - Ed Murdock is sales showed us a Cadillac Certified CT6 that really hooked us - a couple hours later we drove back to the mountains in a wonderful 'new' car! The staff was proficient, friendly, and showed great interest in helping us. And we got a car we love.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve in Service
July 21, 2019

"Ripped Off"

- bhenry

If you want to pay too much for shoddy service work, by all means, this is the place to go. My '08' Pontiac Vibe had a recall on its' airbags. Boyd was the closest dealership listed to do the work, so I took it there. Two weeks after Boyd replaced the airbag, the airbag warning light came on. Thinking the light was probably a false warning, I drove the car that way for a few months. My regular mechanic, whom I trust, informed me that if I had a warning light I probably had a problem. So I took the car back to Boyd. They said if the light was their fault, they would do the repair for free. They were as good as their word; they had botched the initial repair and fixed the airbag. Fast forward eight or nine months later and the airbag light comes on again. Once again I take the car to Boyd and they say the same thing; if the fault is theirs they will fix it for free. An hour later I'm paying a $100.00 diagnostic fee and being told I have a defective airbag, which has a price tag of $750.00. You can rest assured Boyd won't be doing that repair.

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Recommend Dealer
No
Employees Worked With
Service writer (Cameron?) Whom I struggle to not use expletives to describe.
Jul 23, 2019 -

Boyd Chevrolet Cadillac Buick responded

Mr. Henry, We regret if you feel you have not received the service you expected. We take great pride in our work and our customers. We repaired the passenger side airbag for your free of cost as it was a GM recall. The driver side airbag was not a recall item and it was not covered as the vehicle's warranty has already expired. We apologize if there was any misunderstanding and we invite you to come back to our Service Department for any of your service needs.

February 12, 2019

"It was great , Lee is awesome to work with."

- Manders

Everyone was very helpful and informative, I feel like they were honest as well. I have worked with Lee before and I was very pleased each time.

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Yes
Employees Worked With
Feb 13, 2019 -

Boyd Chevrolet Cadillac Buick responded

Thanks for sharing your positive experience with us, Manders. Don't hesitate to contact Lee or visit us if there is anything else we can do for you. Kind regards, TC Thompson – Internet Manager – 828-693-3461 tct@boydautomotive.com

October 15, 2018

"Awesome Crew"

- Trail Boss 19

As I pulled in to get my truck serviced, Oscar met me at the door with a smile as usual. Ed saw me and asked how my wife was liking her new Camaro. Then I spotted the new Trail Boss strategically parked, according to the wife, right in front of the show room and Ed and I started talking. Needless to say, I once again came in for a service and left with a new vehicle. I will be a life long customer of Boyd Chevrolet because the people you have are far above and beyond any dealership I have ever dealt with. Thanks Again, Rene Minot

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Shannon Hudson, Oscar Guerrero
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