Brad Deery Motors - Service Center

I am happy to read some positive reviews of this dealership, and maybe my review should be aimed more towards Dodge in general, but unfortunately I purchased my car at Brad Deery so they get the review. I purchased a certified used 2015 Dodge Dart September 12th with 52,338 miles on it. I was happy to find a certified car in my price range in a manual! I am 30-ish old female and I don't know anything about cars and wanted a reliable car I didn't have to worry about. WRONG 5 days later the engine light came on. I made an appointment for the engine light and a noise I was hearing at some start ups. That appointment was for September 27th with 53,800 miles on the car. I was moving in October and was really stressing out at this point. Turns out is was a clutch issue with the noise and a few things for the check engine lights. It wasn't going to be completely covered under warranty but after a few days of going back and forth the awesome service department said they would cover the difference. Took my car in Oct 2nd with 54,000 for them to fix the issues. My car was delivered to me October 25th with 54,208 miles. The noise was gone! yay! engine light hasn't been on. Every once in awhile it would smell like something was burning. Then my emergency brake wasn't holding. By this time I had moved to the central Iowa area and was not going to drive it back to eastern Iowa so I took it to Deery of Ames. Got in December 31st with 57,182 miles and they let me know that I shouldn't even be driving the car because the left and right rear calipers needed replaced. They said it could be from sitting too long (when?!?! I had only been driving it 2 months!!) Talked to service at Brad Deery and nothing they were going to do because it checked out when they certified it. I shelled out the $850 and when I went to pick up my car and turned it right around because the splash shield engine cover thing was dragging underneath my car. WHAT?! it wasn't when I dropped it off. They put it back on the hoist and showed me how bolts were missing and how it had been zip tied up. Called Brad Deery again. Not covered because that is wear and tear. Quoted $500 to replace. I said no. I now have a torn up splash shield in my trunk and was told to stay away from deep water or I would have serious issues. I am giving this an AVERAGE rating because unfortunately this is not the first dodge dealer I have had issues with (maybe I should have learned with my first dodge automobile?!?!) I had no issues with the people here, just really disappointed in this car and how it was CERTIFIED but has had so many issues. Now I'm driving worrying about the next thing that is going to happen to it.

Took my car in to get fixed it was supposed to be a no charge item got charged $60.00 and they did not fix my tire either..gave them my cell phone number to call they called my husband and home phone...

I had a alignment and rear springs put on my '10 Chevy Malibu. Deery had it done under the estimated time they told me. I will be taking my car there more often.

I liked how I got my free car wash coupon with my oil change. Comfy waiting area. Pleasant atmosphere to work with. Thank you Deery

I live about an hour away from dealer. I bought the car here and prefer to service it here. I almost always wait and service department is always respectful of my time.

Jamie Waack and the whole service department were extremely prompt and helpful in taking care of my oil change. Thank you all for your help

I was just going through town to get paint when I got a low tire warning. Luckily, Brad Deery was both open and willing to help out at a moment’s notice. Very friendly and quick service.

employees were very helpful as i have never been to the service department before as to where everythi g was and how long. they finished well before the time given very good customer service.

Great! Very thorough analysis. Thoughtful discussion on long term care of car. Options made very clear. Well organized records of past service! Free popcorn, donuts, and coffee 😃

They helped me find issues I didn’t even notice and fixed them and even helped me find coupons and deals that helped with the expenses!