Brandfon Honda - Service Center

Have always owned Hondas and my family has bought 5 Hondas from Brandfon. My last one I bought I was told I'd receive 2 free oil changes. I received my first then some time later went for the 2nd and t Hondas from Brandfon. My last one I bought I was told I'd receive 2 free oil changes. I received my first then some time later went for the 2nd and they claimed I didn't have another one. Now I know I didn't use it and I know the sales person Joel told me 2 free oil changes. However, the service center refused to give it to me. I couldn't believe it. I know it's minor but to me, it's principle. I'm so aggravated with the situation even months later. I hate giving bad reviews but I don't think what happened was fair especially to a loyal customer. I'd definitely give a second thought on whether I go back to them. Haven't been since. That's how disgusted I am. Sorry, but I have integrity so this situation is a problem for me. More

I had my car towed into t this dealership on the 30th of Oct because of it being vandalized & one of the things I requested was that the seat to be detailed because of all the rain that came through the b Oct because of it being vandalized & one of the things I requested was that the seat to be detailed because of all the rain that came through the broken window, upon receiving my car back , I noticed that my flowers from my son’s, brother & dad funeral that I had placed above the dashboard in my car was gone …. Some of my son flowers have been there since my oldest funeral Nov 30 2020 & my baby son passed away 14 months later January 15 2022 my brother March 17 2022 & my dad June 09 2022 … I want answers of why would someone throw away something like that… you should of ask the customer before you throw anything away out of their car & on top off all that they never detail my car but charged my insurance for the job they claimed they did … I still have stains on my seat from a proteins shake that I spilled & if the job was done I wouldn’t see that … y’all wipe my car down & that was all … I reached out to them on Friday & was told the the manager was out of the office until Friday & too leave a voicemail & after doing so , so one from the dealership call me right back about my voicemail & told me he will find out my car & give me a car back by the end of the day & still haven’t heard anything… so I call this morning & received attitude by the woman that answered the phone….  you receive almost $7000 for the damage to my car & the  detail department threw my deceased son’s brother father flowers out from there funeral & never detail the inside of my car …. some things can’t be replaced… Just to be clear Frank was great… it’s the detail department & the rude lady that answers the phone & my the man that called me back… I think his name was Manuel but I could’ve wrong … I expect a callback & I will be emailed corporate with my complaint  More

I paid for a tire rotation with my oil change when i got home it was not done i know my car with the cerb rash on the rim home it was not done i know my car with the cerb rash on the rim More

Called in for a simple question and Luis in scheduling went above and beyond. He walked me through my pro ess, answered all my questions without me having to ask. Also advised me of a few other things t went above and beyond. He walked me through my pro ess, answered all my questions without me having to ask. Also advised me of a few other things to be concerned with. Thank you Luis. It's very rare to find customer service reps that are so attentive to a customers need. More

Use these mechanics at your own peril! We were about halfway driving from Massachusetts to Brick NJ when our battery light came on and our thermostat went to red. Fortunately we were clo We were about halfway driving from Massachusetts to Brick NJ when our battery light came on and our thermostat went to red. Fortunately we were close to the exit and were able to pull off within two or three minutes. We followed the instructions in the manual and ended up with a blown head gasket. When we got the car to Honda, they recommended replacing the engine (ouch!) Painful yes, but not much choice. The job would end up costing $6,165. So I drive the three hours from Brick to Hamden to pick up the car. On the way back I notice a shimmy; never had a shimmy before. I really wasn't sure if it was the road or the car so I continued driving. When I get the car home and over the next couple of day there is a periodic but definite shimmy. I call Mimo the service manager and I tell him that the car has a problem that wasn't there when I brought it in. He wants to do some research and will call me back. Shortly he calls me back telling me that there was a note from the technician that I "could use a new front axle." This was news to me. A couple of things here: First, how is it that the axle fails at the exact moment when they are working on the car? Second, why wasn't I informed of the problem when I was in Hamden instead of when I am three hours away (six, back and forth)? Mimo's answers: "Well, the axle was probably going and taking it off to replace the engine exposed the problem" and "Yeah, we dropped the ball on the communications; sorry about that". I told him that I thought they should make it right. I mean isn't it just as likely that at only 100K miles they may have done something that made the axle fail? You would think that after I dropped $6,165 he would have given me the benefit of the doubt, especially after "dropping the communications ball". But, no. Mimo told me that if I was willing to drive the car the three hours back to Hamden (six back and forth), he would only charge me for the part and do the labor for free. Why didn't he make that offer when the car was right there? The alternative was to send me a check for a diagnostic at my local Honda dealer. That wouldn't do anything for me since I would still be stuck for the cost of the repair. It amazes me how little responsibility Mimo was willing to accept. This is a low-character, bottom-feeding, unethical operation. Like I said, USE THEM AT YOU OWN PERIL. More

Terrible. What's the simplest service any mechanic can do? Oil change. 3 times now on 2 different vehicles they overfilled my cars by 1 quart (and inch on the What's the simplest service any mechanic can do? Oil change. 3 times now on 2 different vehicles they overfilled my cars by 1 quart (and inch on the dipstick) Brought them back. They first say "It's fine." Show them the manual where it says "Overfilling oil can damage the engine." They grudgingly drain off the quart. In all over 4 hours of my life wasted and all they offer is the $40 fee back. Pitiful. Also their inspections are poor. for instance report says tires at 35# and fine, when they are actually 32# as specified in manual. I think they fabricate a lot of their inspection reports. More

Randy is a liar a big liar I had an extended warranty and my axles were clicking. They said they couldn’t find anything wrong. Randy said his computer was down and the printer is down so they can’t give me a my axles were clicking. They said they couldn’t find anything wrong. Randy said his computer was down and the printer is down so they can’t give me a receipt. So I demanded a receipt and waited and waited Randy got all sweaty and hot. A liar he is. I took it to a independent garage and they said all you need both axles. Brandon Honda just didn’t wanna do any warranty work. What a bunch of xxxxxxxx do not use the Dealer. I had both axles repaired I don’t independent shop. Unbelievable that they’re even in business. Randy and a whole bunch are a bunch of liars all these reviews are full of it they are the worst More