Tony Dichiarinte sold us a 2012 Jeep Grand Cherokee on 12/29/15, He was great! He gets 10 stars!
We purchased the Car Care Service Plan, which includes 7 complimentary "Lube, Oil And Filter Change,Tire Rotation Plus Multi-Point Inspection."
We have used 5 of these service coupons; the most recent on Tuesday 10/17/2017.
Upon purchase of the aforementioned service plan; we were informed that a complimentary car washwould be included, after each service visit
The 1-st car wash was never done until Tuesday 10/17/2017. (not really understandable, but not the direct issue).
Upon my wife receiving our vehicle back ; she discovered the following negative issues:
1. SPEEDOMETER WAS RESET FROM MPH TO KM/H; INEXCUSABLE BUT EASILY RE-ADJUSTED.
2. DRIVER'S SEAT WAS TOTALLY RESET; INEXCUSABLE BUT EASILY RE-ADJUSTED.
3. SIRRIUS RADIO WAS TURNED ON; WHICH VEHICLE DOESN'T HAVE OR IS USED OR WANTED.
THAT'S JUST THE PRE-AMBLE TO THE "IRREPAIRABLE DAMAGES" DONE TO OUR VEHICLE; WHILE
IT WAS IN THE BREDEMANN CHEVROLET SERVICE DEPARTMENT'S CARE FOR APPROXIMATELY 90 MINUTES.
1. 1-ST TRIP ODOMETER WAS RESET TO 0/ZERO !!! WHY & BY WHOM ?? STILL TO BE
DETERMINED (WHOM WAS THE THOUGHTLESS CARELESS IRRESPONSIBLE EMPLOYEE) ???
2, 2-ND TRIP ODOMETER WAS RESET TO 0/ZERO !!! WHY & BY WHOM ?? STILL TO BE
DETERMINED (WHOM WAS THE THOUGHTLESS CARELESS IRRRESPONSIBLE EMPLOYEE)
3. THE ENGINE HOURS CLOCK TIMER WAS RESET TO 0/ZERO !!! ??? WWWHHHYYY ????
WE'RE STILL LOOKING FOR ANY OTHER ELECTRONIC MEMORY ABUSES THAT MAY HAVE BEEN OR WERE DONE TO OUR VEHICLE ON THE 1-ST OF 5 OIL CHANGES THAT OUR VEHICLE GOT TO GO THROUGH THE BREDEMANN CHEVROLET CAR WASH; BY AN EMPLOYYEE THAT OBVIOUSLY DIDN'T AND DOESN'T CARE ABOUT CUSTOMERS' VEHICLES & THE BREDEMANN FAMILY OF DEALERSHIPS' REPUTATIONS !!!!!
3 hours after these electronic abuses were done to our vehicle; I spoke in person with Dave Futchko & Mike Dellas to investigate as to why these unnecessary, unordered, & non-requested electronic abuses were done to our vehicle, They didn't have any valid reasons or explanations.
EMPTY APOLOGIES WERE GIVEN TO ME. THEY DIDN'T BRING BACK THE IGNORANTLY & UNNESSARILY REMOVED DATA FROM OUR VEHICLE'S COMPUTERS.