Brigham-Gill Chrysler Jeep Dodge Ram

Bought a new wrangler this week from here. I was able to submit the exact Jeep build I wanted to them over email, negotiated the price over email as well. I went in to drop off the deposit and didn't have t submit the exact Jeep build I wanted to them over email, negotiated the price over email as well. I went in to drop off the deposit and didn't have to come in again until the Jeep arrived a very reasonable 30 or so days later. Signed and picked it up. The vehicle was prepped very well. Zero glitches or gotchas from these people. Ali Faisal was the point person, and Mellissa was the finance person. Both a pleasure to work with. More

I bought a new Jeep in May during the coronavirus pandemic. I tracked prices for awhile, which can fluctuate a bit. When I was ready to buy, I test drove the one I wanted and the price was exactly as pandemic. I tracked prices for awhile, which can fluctuate a bit. When I was ready to buy, I test drove the one I wanted and the price was exactly as advertised (some dealers have conditional offers that are not always clear). Although the salesman refused to negotiate, it was already $6,000 off the MSRP. He was not pushy or aggressive and I felt like if I didn’t buy it, someone else would. I am glad I did because the next week, the price for similar models had increased. For anyone buying a Jeep, I would recommend this dealer. There are no games or hassles. They got me a great financing, although I would recommend researching your own financing and warranty before you go. I wound up adding a seven-year warranty for about $2,000, which I remain skeptical about it. In any event, I absolutely love the Wrangler. It is the best car for New England summer and winter. If you are looking to join the Jeep life, visit Brigham-Gill for a great deal and a stress-free experience. More

Awesome Experience I just recently leased a Jeep GC from Brigham Gill in Natick. I couldn't be happier with the experience, and the car. Nick Pesiridis was my sales asso I just recently leased a Jeep GC from Brigham Gill in Natick. I couldn't be happier with the experience, and the car. Nick Pesiridis was my sales associate and I highly recommend working with him. Nick was responsive pre and post-sale and extremely friendly and easy to work with. His demonstration of the car really blew my fiance and I away and we are loving it more than we had even thought we would. We'll be back in a few years! More

Poor customer serviceWent to the dealership looking at a Poor customer service Went to the dealership looking at a few of there used trucks. I was not set on buying a new truck that evening. I asked about h Poor customer service Went to the dealership looking at a few of there used trucks. I was not set on buying a new truck that evening. I asked about holding one of the trucks they had on the lot for the weekend so I could think it over I was told no they will not hold a truck even with a deposit. After driving multiple trucks I found a truck I like it was brand new still do not have a few options I was looking for but according to them it was able to do what I was looking to do with it unfortunately I listen to them and did not do my own research on the new truck before I purchase the truck. After realizing they had lied to me about the The capability of the truck and having multiple issues with the truck I went back to the sales manager and salesman I was trying to figure out other options that we could work out where I just purchased the truck only a few weeks old and a few hundred miles on the vehicle after multiple phone calls and multiple visits to the dealer they were unwilling to work with me on getting me the right truck Few weeks have went by and I still haven’t heard from Last time I was there they told me I could make the truck I bought work and to just keep it I have to say one positive thing about their service department they have been nothing but fantastic in the years and I’ve been dealing with them More

Highly Recommend Excellent customer service. I felt like I was amongst friends trying to hook me up with the best financial end. Jeeps' V6 engine speaks for itself in Excellent customer service. I felt like I was amongst friends trying to hook me up with the best financial end. Jeeps' V6 engine speaks for itself in terms of reliability and power. Left with a vehicle the day I arrived. No hassle, no one tried to talk me into leasing, or a more expensive car. I went in... knew what I wanted...they made it happen. Badabing. Vee and Austin were a great team ensuring I left informed and satisfied with my purchase. Definitely, 100% recommend Brigham-Gill and I will definitely return next time I need a vehicle. More

Horrible experience Went in to buy a Jeep Grand Cherokee while on the road to the dealership I called them to see if everything was all set and in line. Turns out it was Went in to buy a Jeep Grand Cherokee while on the road to the dealership I called them to see if everything was all set and in line. Turns out it was not and they lost the title to the car, took 2 weeks for them to get the title while sending me on a wild goose chase and I had already put down a deposit. Nothing was done to make up for this. DO NOT use them for credit and I mean avoid this at all costs because I had them help me search for credit and 3 months later I am still receiving mail from over 15 creditors doing hard checks on my credit and it has lowered my credit score over 130 points due to the carelessness of this dealership. Overall would not recommend this dealership they will give false promises about how they can help and end up just ruining the car buying experience. More

Stress Free Car Dealership what can i say i have purchased 3 cars (0ne last week) from this dealership, like i said it is such a pain free pleasure to deal with them including t what can i say i have purchased 3 cars (0ne last week) from this dealership, like i said it is such a pain free pleasure to deal with them including the salesman i had & that i can honestly say trust Tyler Cabral .Customer service is number one at this dealership More

Competitive pricing , fast leasing experience. After viewing online for best price,Rick Lan reached out to me with the me. And we sorted the price in a matter of days. At the dealership I met Tyler After viewing online for best price,Rick Lan reached out to me with the me. And we sorted the price in a matter of days. At the dealership I met Tyler Cabral who was very pleasant and we went over the deal and the car. Overall this was a pleasant experience. More

Terrible Sales experience Only positive was that they are very competitive on price, which is necessary as the sales team was abysmal as everything was finalized. My sales Only positive was that they are very competitive on price, which is necessary as the sales team was abysmal as everything was finalized. My sales person, Cliff, took the wrong vehicle to get plated, and then disappeared (!) the rest of the day. While that was getting fixed, no one on the sales floor could tell me where my sales person was or what was going on with my vehicle. Once everything was corrected, the sales staff (minus Cliff, again disappeared for the day) was not upfront with me as to issues with plating the vehicle, and were surprised to hear that I knew the wrong vehicle was plated (I was seated near the service area and heard those folks yelling about Cliff bringing the wrong vehicle in when they were double-checking the VIN). The final straw was when I saw that the mileage on my vehicle was above the mileage statement I signed by 16 miles (and the vehicle was on the lot ready for me when I arrived). Word of caution, do not sign anything without double-checking the mileage on the vehicle. This likely occurred due to sloppiness versus malfeasance, but the sales manager wouldn't amend or correct the mileage statement and resultant contract. I asked the sales manager to give me a call the next day explaining what had happened, but I have not heard from him or anyone at the dealership. Do not be fooled by the Customer First award, if they give you bad service and know it, instead of trying to correct the issues, they make sure you never receive a dealership survey so they maintain a high rating. More

Terrible Service Do not ever go to this dealership. Everyone from sales, to finance to even management are all highly incompetent. I have never dealt with a business t Do not ever go to this dealership. Everyone from sales, to finance to even management are all highly incompetent. I have never dealt with a business that has this many unprofessional employees. What should have been an enjoyable experience of buying a brand new car has been an absolute disaster. Craig in sales started off great but quickly showed his true colors of a typical sales man and passed the problems on to others. Jim in finance is highly unprofessional, didn’t even bother to shake hands, would not answer questions and could not wait to get me out of his office. Sarah in finance is by far the worst out of all of them. Her childlike behavior and condescending attitude reflects what type of person she is. The saying “the customer is always right” obviously was never instilled in her. Instead of exhibiting respect for customers she hangs up on them. As far as management goes, they don’t exist when customers have issues. They ignore endless phone calls and clearly do not want to take accountability for their useless employee More